Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Very disappointed with the service. I ordered Firotail 57 mg pain medication for my dog and was promised delivery by 10 PM the following day. I waited all day and, when the order hadn’t arrived by 9... Voir plus

Noté 5 sur 5 étoiles

Supertails has always been my favourite site to order all the essential products for my furry baby!!its not just a site... people working there ensure we are taken care off by calling,taking followups... Voir plus

Noté 5 sur 5 étoiles

Just Superb 🤩 loving Supertails, having large number of choices for everything for my pet Sunny with good discounted prices. Also impressed with surprising gifts & free gifts with every purchase. Kee... Voir plus

Noté 4 sur 5 étoiles

Supertails.com makes my Billu's celebrations more special by sending him regular gifts for his special occasions. I'm always delighted to receive the surprises for my pet. They also take special car... Voir plus

À propos de l'entreprise

  1. Magasin d'articles pour animaux

Écrit par l'entreprise

Your pets superstore


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

871 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 41 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Sweet gesture

It was a sweet gesture to send those goodies .. surprising. ..

22 juin 2024
Avis spontané
Logo de supertails.com

Réponse de supertails.com

Hey Neha, Thank you for appreciating our gesture in sending the goodies. We're delighted that it was a pleasant surprise for you. At Supertails, we strive to provide exceptional customer service and ensure our customers feel valued. Your positive feedback encourages us to continue delivering excellent experiences. If there's anything else we can assist you with, please don't hesitate to reach out to us 18005723575 or write back to us here at support@supertails.com.We're here to help!

Noté 1 sur 5 étoiles

Their Order will never get delivered…

Their Order will never get delivered when you place it on their website or app. But their apology letter and apology pet gift will reach your home without fail!!

10 juin 2024
Avis spontané
Logo de supertails.com

Réponse de supertails.com

Hello Mathew, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the delayed delivery of your order. We understand how frustrating that must have been. We strive to ensure a smooth and timely delivery process for all our customers, and we regret that we fell short in your case.

Regarding the apology letter and gift, we're glad to hear that they reached you without any issue. Our intention is to show our appreciation for your patience and understanding during this time.

Please rest assured that we are continuously working to improve our delivery services to prevent such delays in the future. Your feedback is valuable to us, and we appreciate your patience and understanding in this matter. If there's anything else we can assist you with, please don't hesitate to reach out to us at 18005723575 or write to us at support@supertails.com

Noté 5 sur 5 étoiles

Great service

I am a regular customer and I love that they remember my cats birthday and sent a little something. I also received a name tag as a surprise gift. Feels great. Step above all other pet based apps

12 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Just Superb 🤩 loving Supertails

Just Superb 🤩 loving Supertails, having large number of choices for everything for my pet Sunny with good discounted prices. Also impressed with surprising gifts & free gifts with every purchase. Keep going on same & more whatever you can. Nice initiative 👏👏👏

19 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

THE THOUGHT


1) Please correct my pets Name as ZEUS not Zeul.
2) His birthday on 10th, received the gift much later (10/06/2017)
3) would have appreciated if you give some treats instead of Happy Birthday ( paper)...needn't be costly.
4)LAST BUT NOT LEAST FOR THE THOUGHT FROM SUPERTAILS which is much appreciated.🙏

18 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

a small present and a personalised msg…

a small present and a personalised msg made my entire day. My pet has no idea what it is....when I unboxed the package...all my family members smiled and wished Shiro again a Happy birthday...that surely made him feel so special. Thankewww Supertails for making it the Moment of the Day.

18 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

Never buy from supertails

pathetic service while buying products thru the website. pls stay away from buying anything from super tails. refund or exchange will be a nightmare. in most cases it will not happen. they just know how to take money.

18 juin 2024
Avis spontané
Logo de supertails.com

Réponse de supertails.com

Hello Sanjana, We apologize for any inconvenience you experienced with our service. Customer satisfaction is our top priority, and we regret that we did not meet your expectations in this instance.

We see that the return has been completed and refund has been initiated. Please contact our customer service team at 18005723575 or write to us at support@supertails.com so we can address your concerns promptly. We strive to resolve issues like yours in a fair and efficient manner. Your feedback helps us improve, and we appreciate your understanding.

Noté 4 sur 5 étoiles

The Suprise Birthday gift sent to Teddy…it was great. We loved it only dat we received it a bit late.

The Suprise Birthday gift sent to Teddy our baby cat with love from Supertails was great. We are thankful to Supertails for always remembering our pets and sending suprise gifts always. 😘👍

14 juin 2024
Avis spontané
Logo de supertails.com

Réponse de supertails.com

Hey Mary, Thank you for your review! We're delighted to hear that Teddy enjoyed the surprise birthday gift from us. We apologize for the delay in delivery but are glad to know that you loved the gift nonetheless. At Supertails, we always strive to remember and celebrate pets like Teddy with thoughtful surprises. Your feedback is greatly appreciated, and we look forward to continuing to delight you and Teddy in the future!

Noté 5 sur 5 étoiles

The best for your pet

I have been a regular customer of Supertails, my pet loves all the treats & food so I keep ordering from here. Supertails are always on time with delivery, variety of products available with discounts on MRP, their Consultations & a guide to understand the food varieties for your pet has helped me as a first time pet parent.
Also, they sent a birthday gift for my pet which meant a lot to both of us, it’s their intention to make someone else happy has really moved me. Thank you Supertails.
Love from Rocket & mom.

18 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Supertails gave my cat, Kai, a gift

A few days ago we received a shipment from Supertails, we were surprised to see the gift it contained. The gift was for my son, my cat, Kai. I loved the message card that came with the gift, it made me realise how much Supertails values its customers. I loved the gesture, my cat loved it too and we have decided that we will buy Kai's needs and products from Supertails only.

16 juin 2024
Avis spontané

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