TFP Fertility Avis 

MAIDENHEAD BRANCH - So disappointing.
My partner & I have been on the fertility journey just over a year now and a Doctor at Royal Berkshire Hospital recommended TVF in Maidenhead to us to obtain a semen analysis & a AMH blood test. The semen analysis test was fine and went without a hitch however it was a few months later that things started to go wrong. Firstly when I contacted TVF asking to do the AMH test and book it in with them they then replied telling me about doing a semen analysis test (even though we’d had it done already through themselves!) so they didn’t seem to know any of our previous history or results with them (even though it should be on file within such a short space of time). We then went ahead with the AMH blood test booking. I agreed to pay on the portal within 48 hours.. the first time I went to pay there was nothing on there so I had to contact them and they realised there was an admin error their end so had registered a different email address for me (not the one I was signing in to the portal on). The day after the admin error I was off work ill in bed, when I woke up I had a barrage of missed calls and a voicemail quite strongly demanding the £137 for the AMH test, they had even been hassling my husband at work and threatening to cancel the booking. The next day I was back in the office and went to pay on the portal but they’d cancelled my appointment.. I asked them to please reinstate this invoice so I could settle this bill as I'd been ill in bed the day before and they then tried to blame it on my husband claiming he had said to cancel the appointment (I checked with him, he never said this). We were shocked at the harassing behaviour we’d experienced from them for £137 when the appointment was over 2 weeks away and the first issue had been their fault anyway! Eventually they reinstated it and I paid the fee. We attended the AMH blood test and was told by the really nice nurse that we had that we would receive the results back within 3 working days and that a consultant will give advice and explain what to do next so we were more than satisfied. A week on no results had been published on the portal so I chased this up and after another day went past got a reply saying the results were now on the portal. We visited the portal to find a piece of paper with a few numbers on 2 lines at the top of the page but with no further information or a summary as to what meant what. I contacted TVF who told me that that’s all you get for £137 and if you want to know the ACTUAL results of what it means you then need to pay another £240 something pounds to get an answer from a consultant. I have never heard such rubbish where you pay out for something and then they refuse to tell you what it means unless you shell out more money. Absolute disgrace. In the end Royal Berkshire Fertility Clinic explained to me what it meant even though I didn’t pay them! They also were shocked at this treatment that myself and my husband received and admitted it seemed very money driven. We have now gone to a clinic elsewhere which location wise is not as convenient but already the service has been much warmer, considerate and informative. If you have barrels of money then you may get along fine with TVF but sadly if you don’t you will probably be treated like a number like we were. I put in a complaint to their higher personnel but they just fob you off with untruths and making out they care, but funnily enough they still don’t answer the questions you have and continue to dodge answering. Politicians in the making maybe… Trust me, unless you have lots of disposable cash then please avoid and take your hard earned money elsewhere.

Appalling customer service in Oxford - rude, arrogant failed to give relevant information

Following a Subject Access Request, we identified records documenting a varicocele prior to treatment planning. We remain concerned that no explanation was provided regarding the potential clinical relevance of this finding, no further male fertility investigation or urology pathway was discussed with us, and we were advised to proceed directly with self-funded ICSI treatment.

Throughout the complaints process, the clinic maintained that the varicocele was not part of the clinical picture prior to treatment planning, which we do not feel is consistent with the contemporaneous records. It was only after seeking an independent second opinion that we became aware of the potential significance of the finding and the availability of further male fertility investigations.

In contrast, the NHS referred us for specialist urology assessment at our first appointment and investigated the varicocele further. Our treatment cycle was ultimately unsuccessful and we have since paused further treatment and transferred our care elsewhere.

As our concerns regarding communication, documentation, informed decision-making, and the absence of an appropriate male fertility assessment pathway could not be resolved through the clinic's complaints process, we have escalated the matter to the HFEA and are seeking legal advice.

Avoid if you can. All communication goes through "co-ordinators" who try to apply their own opinions on medical policy and treatments, which is often incorrect.

The experience with nurses was hit and miss and the overall patient intake process took months compared to other clinics.

So far our experience with Oxford could not be any better. I had my egg collection on Friday 8th May. I was made to feel very safe and supported by ALL members of staff from receptionist to theatre doctors. I could not ask for a better experience. Embryo transfer pending with all fingers and toes crossed. Thank you to all staff members at Oxford.

I was a patient treated in TFP Belfast.
My concerns were constantly dismissed. I was not listened to as a patient. The process itself is overcomplicated and the response time is appalling. I didn't feel supported or heard. I'm going through the process of filling forms cut ties with this clinic and it has taken over three months. There is absolutely no respect for the patient going through this difficult journey.

Infertility is a soul-crushing journey, and the very least a patient deserves is to be treated with dignity and compassion. After four cycles at Thames Valley Fertility, I watched the care deteriorate until it became clear that we were nothing more than a balance sheet to them.

I am not writing this because our cycles failed; I am writing this because of the cruelty we experienced during those failures.

While I was still in the raw, immediate grief of a failed round—just three days later—I was being hounded for payment for the next one. They called me seven times in two weeks, masking their greed as "removing the stress" by taking our money early. They offered us donor eggs that didn't meet our criteria, and when I hesitated, I was told I was "being picky." This was five days after losing another hope of a child.

The medical care felt equally negligent. No bloods were taken as standard; I was rushed to collection simply because the clinic didn't want my procedure to clash with their Christmas break. My husband, my partner in this grief, was treated like a mere donor, stripped of his role in our journey. To top it off, I was subjected to fat-shaming and threats of canceled cycles despite being within their BMI guidelines.

We didn't leave because the treatment failed. We left because we couldn't endure the lack of humanity any longer. They don't care about the two lines on the test; they only care about the bottom line of their bank account. Please, protect your heart and your finances—go elsewhere.

We have been patients with SF for several years, and unfortunately our experience has been marked by repeated issues with incorrect and inconsistent communication from start to finish.

Throughout our time with the clinic, we frequently encountered conflicting information, administrative errors, and a tone of communication that often felt transactional rather than supportive. In a process as emotionally and financially demanding as IVF, clarity, consistency and sensitivity are incredibly important and this has repeatedly been lacking.

While individual staff members can be polite, the overall experience has felt poor and at times unnecessarily stressful.

We hope this feedback encourages meaningful reflection and improvement for future patients and guides anyone reading this to research alternative options before committing.

Absolutely devastating experience from start to finish. We did not even have a single round of IUI due to their poor communication, obscene requests and lack of patient care.
The whole process is very money orientated and when complaints arise, staff do not hold accountability at all.

Their duty of care to individuals emotional wellbeing is non-existent, alongside what is already a stressful time

Hugely disappointing experience with TFP from start to finish, I would avoid this clinic at all costs and go elsewhere. We had no option but to change clinic after a failed NHS round and two private rounds with them. The proof is in the pudding and I am now pregnant from one round at our new clinic with remaining ‘excellent’ graded embryos in freezer storage for the future.

After a failed NHS round at the clinic we got sucked into the clinic after they offered us a multi cycle private round financed with access fertility. I wish we had done our research and looked at their appalling statistics, it is my biggest regret during our fertility journey. We were in a vulnerable position and the way they explained the changes in our treatment made it seem a dead certainty it would work.

Following a transfer of two ungraded embryos I miscarried at around 8 weeks. There was absolutely no aftercare from the clinic, you are just left to deal with it alone, both physically and mentally. Following this they just lure you back in for another round. Between the two rounds they changed one injection and (no surprises) it failed again. The Doctors are unprofessional and lack any empathy. They don’t explain things and withheld information from us. They are very happy to sell you expensive add ons when it isn’t needed e.g. EmbryoGlu and lubion.

With our round in our new clinic they immediately suggested a mild stimulation and ICSI. Neither of these were ever discussed or offered to us at TFP.

Following our failed rounds at TFP and all the learning we have done at our new clinic we filed a complaint. They fobbed off our complaint and said everything they did was right. Ultimately, their job is to create babies and look after incredibly vulnerable patients. Neither of which they achieved, all through their wrong doing. Our new doctor reviewed my medical notes and was absolutely shocked with the protocol they had me on.

The only thing good about the clinic is the caring nurses. One of them even told me to leave the clinic and go elsewhere and to file a complaint. Which says an awful lot about the establishment.

Please do not make the same mistakes as us and go elsewhere straight away. Research thoroughly and get second opinions before committing. Going to this clinic was the worst decision I have ever made!

I have been a long-standing patient of TFP, with sperm stored since 2002 following BEAM chemotherapy. For many years, I have paid my annual storage fees reliably via Direct Debit.

This year, with no prior notice, I was informed that TFP had introduced a “new company directive” under which payment plans and Direct Debits were no longer accepted. I was told the only option was to pay the full annual fee upfront, later “conceded” to two or three instalments (subject to management approval).

This is not a discretionary consumer purchase. This is about the ability to conceive.

TFP were made fully aware that I am currently buying a house and that this sudden policy change created genuine financial difficulty. Despite this, no clear or coherent explanation was provided as to why a long-standing Direct Debit arrangement (which protects both patient and provider, or perhaps more appropriately, consumer and vendor) was suddenly no longer acceptable. Instead, the process became a negotiation, which I found profoundly distressing and inappropriate given the sensitivity of fertility preservation.

After weeks of stressful email exchanges, I was then telephoned by TFP and told that Direct Debit could, in fact, be reinstated.

This made the situation significantly worse. It demonstrated that the arrangement was possible all along, and that the earlier insistence on upfront or accelerated payment was not driven by any immovable constraint, but by policy discretion. The emotional toll of being placed under pressure, with the implied risk of losing genetic material stored for over two decades, was entirely avoidable.

Patients using fertility storage services are, by definition, vulnerable. To change long-standing payment arrangements without notice, transparency or compassion, and to reverse course only after prolonged resistance, felt deeply insensitive and misaligned with the nature of the service being provided.

This experience stripped what should be a dignified, humane service of its humanity, and I cannot recommend TFP to any prospective customer.

Very bad communication on such a sensitive issue since the first appointment. Despite reminders, not receiving updates. Avoid this place.

Without a known cause for our infertility we entrusted TFP as an established clinic with the first cycles of our IVF journey. What they did, they did well - procedures, scans, facilities and most staff members were good. But there was a very disappointing lack of due dilligence to identify contributing factors before beginning treatment. TFP did not investigate mine or my partners personal and family medical histories, and we since uncovered conditions on both sides that we did not know were affecting our fertility - they could have been checked with simple tests but were not. After entrusting thousands of pounds, months of time and energy to find easily identifiable and treatable issues were missed is not acceptable. We raised our concerns to the team but have had to accept how let down we feel. It says it all that in our final discussion with the medical director I was asked what my job is, based solely on my answer there was then an immediate assumption that we delayed TTC for the sake of my career - this is not only inappropriate but also incorrect.
So if you know the cause of your fertility challenges TFP may be suitable, but our experience has unfortunately been that for unexplained infertility they will not attempt to investigate beyond stats and numbers on a page to understand and treat your individual circumstances.

Only had to give one star but honestly would not even give them that. It was the worse experience of my life. Felt like a scam. Took the money then said would recommend going abroad for better results. Communication is poor. Too much reliance on the app. I was stressed with the whole experience. Total waste of money. They do not care.

They just want to exploit you. They just want to get as much money as possible without helping you a but. we paid for allthe test, we paid for all the medication, we made all rye payments in advance. unfortunately the cycle didnt went through. they not only refused to refund but also iver charged us for something they never told ys that they arw gojng to do, while claiming they did. They should not be allowed to practice in the medical field.
By the way, whatever cost they tell you in advance, it would be utter lie. They mentioned an already very high cost of£7610 but we ended up paying well iver £12000. If someone wants a breakup, i can show the trail as well. They basically charged us 9010 just for egg collection, 3 scans and etsy, which they initially priced at £400 but made us pay additional 1410.

Communication is really poor. Despite repeat requests to correspond via email since I am not allowed my phone at work, they still insist on making phone calls. Very difficult to get through to the people you actually need to speak to. Huge delays in starting treatment because of poor admin.

TFP Maidenhead looked after us with care and compassion during our full journey. The appointments were well communicated. All information was clear and and the nurses and staff were so kind during our appointments and time at the clinic and at home.
We had a few complications which has cause us to end our fertility journey. TFP's counsellor has given us great advise to move on with our lives. Thank you TFP for looking after us.

As soon as we walked through the doors at TFP Fertility, we were welcomed with kindness and genuine empathy. From day one, every single member of staff we came into contact with has been absolutely lovely – always professional, but also so compassionate and reassuring.

The entire journey has been smoother than we could have ever hoped for. We were kept informed at every stage, with everything explained clearly, which made us feel confident and supported throughout the whole process. Nothing ever felt rushed or impersonal – the team truly took the time to get to know us and made us feel cared for as individuals, not just patients.

Thanks to their incredible care and expertise, our dream has now come true and we are overjoyed to say we are expecting. We can’t begin to thank the clinic enough for what they have done for us.

For anyone considering treatment, we would wholeheartedly recommend TFP Fertility. The level of care, empathy, and professionalism is second to none, and we will always be grateful for the role they played in our journey.

Glasgow clinic - This company is not professional! I have sent 3 emails with no response and phoned 3 times and been put on hold every time for it to be cut off. Maybe it's a sign not to trust this company with my fertility journey! Dont want to be mid treatment and there is no communication! Red flags already!! AVOID!!

The entire team have been absolutely fantastic. We really couldn’t have asked for anything more. We would 100% recommend to everyone. Thank you so much to all at TFP Maidenhead!