The AA Cars Avis 1 014

Ellie has been brilliant, guided us through the process and made sure we took the right steps! Thank you Ellie

I purchased a Nissan Qashqai (MT72 RZO) from a AA Cars Dealer, House of Motors Ltd on 31.03.2026. Within hours of collection, the vehicle suffered a total electrical failure (no dashboard response/non-functional).

Under the Consumer Rights Act 2015, I exercised my short-term right to reject the vehicle the following day as it was not of satisfactory quality or fit for purpose. Despite this, the dealer (Imran) has been dismissive and refused to collect the vehicle. They even attempted to blame me for the failure without conducting a professional inspection.

I have now issued a formal complaint to the Finance Lender, the Broker, and Trading Standards.

Buyers beware: This dealer has failed to fulfill their statutory obligations. I will provide further updates as the case progresses. I strongly advise reading all negative reviews before approaching this dealer.

I bought a car in good faith from a Trader who had signed up to the code of practice with AA cars. The car turned out to have a ghost MOT along with multiple issues including carbon monoxide leaks. The trader failed to engage with me so I tried mediation, after 5 months and multiple emails, the trader did not engage with mediation. All AA cars were prepared to do was to review their membership. The trader was obviously not bothered about their membership, hence the lack of engagement. So I have wasted 5 months of my life for nothing as I am now in limbo with a car that's going to cost over £2000 to repair and with costs for reports that I have had to pay for. All I can say is that AA cars have been totally useless and their affiliation is not worth the paper it's written on.

Our ordered premium car wasn't available so they offered us a downgrade for no extra refund or an upgrade for extra charge.
People working there were nice but couldn't help us.

Had a problem with a recommended AA car retailer not sending the car warranty certificate through...Sophie from AA Cars solved the problem inside 48 hours. Job well done.

Having paid a deposit for a car that was expected to be ready to collect in 2 days to one week we decided to cancel as we felt that the dealer was just coming up with very unconvincing excuses.He refused to refund our deposit as he said it was non refundable. There was nothing on the receipt stating that fact.
Having sent him various emails and texts pointing out that we had trusted in the dealership as he was affiliated to AA Cars and should comply with their terms and conditions he still refused to refund our deposit.
It was at this point that we decided to involve AA Cars free mediation service. Grace listened to our concerns and contacted the dealer on our behalf who still refused to refund the deposit. She was very patient with us and always kept us informed by either email or phone. We were so frustrated with his refusal so we asked Grace to go back to the dealer to point out to him that at no point were we given a written contract which was against AA Cars terms and conditions.She did so and then the dealer agreed to pay us 50% of our deposit within 14 days. As this was not forthcoming we went back to Grace. She spoke to the dealer again and eventually we were paid the money.
Grace was very understanding and eventually succeeded in getting some of our money back.
We do feel that this particular dealer does not adhere to AA Cars terms and conditions. Grace advised us that our complaints are taken seriously and reviews of dealerships do take place.

From my initial meeting with Lynne the New Business Manager to my welcome phone call from head office its has been a pleasure to deal with the AA.

I bought a car from aa, took it to the garage multiple and I mean a 15+ numbered list of issues with the car, got it returned, got my money back! 2 days later car is back is for sale, with an apparent fresh new mot where no repairs are shown, the CAR DETAILS ARE VW POLO 2012 WHITE, 92,400 MILES SOLD BY SF CARS LTD is back up for sale. DO NOT BUY A CAR FROM AA USED CARS. IF YOU GET A REFUND THEY DO NOTHING AND ITS UP TO THE NEXT MUG TO BUY A CAR FROM THEM!!!!!! WARNING WARNIMG WARNING WARNING WARNING buy from an actual DEALERSHIP!!!!!

I was being supported by Lauren who was just amazing. Besides having a great personality, she engaged very professionally in the dispute and hopefully will have brought an almost 2 year saga to an end.
I would strongly recommend using this dispute service and thanks again to Lauren

The AA were persistent in attempting to talk with the dealer

I had a problem with a vehicle I purchased, the dealer wasn’t truthful and kept misbehaving. I reached out to AA and they stepped in, a wonderful lady Grace was assigned to help me and she did a wonderful job from the beginning to the end, she helped me recover part of the money spent on the vehicle back. Thank you AA and special thank you Grace.

Excellent service

Dealt with AA for a number of years and always found them very professional.
The lady who I dealt with (Karen) was always kind and considerate during my contract and would go the extra mile to help
Thank you kindly
Daryl

Absolutely amazing mediation. Lauren has gone above and beyond. I have been kept informed every step of the way.

I recently used the AA Mediation service to help manage my case to return a used vehicle back to a dealer that had a serious mechanical fault. It was my daughter's first car as a learner driver and she had spent all her savings on it, so when the engine failed after only a few months it was devastating.
Without the persistence and professionalism of the AA Mediation service I don’t think we would have got to a positive conclusion and got my daughters money back. Throughout the process I dealt with Lauren Mack from the AA Mediation team who was extremely efficient and professional in dealing with the case. Her regular updates, clear communication and tenacious efforts to help get to a positive conclusion were second to none. Lauren is a credit to the AA Mediation team, so again a massive thank you!

Sophie was amazing , because of her help I got my car repaired within 72 hours after a four week delay from the dealer .

I am very grateful for the assistance and professionalism of Grace from your mediation team. I was in dispute with a car dealer regarding the full refund of a vehicle with multiple faults that they were repeatedly unable to resolve. Through her endeavours, Grace was able to educate the dealer regarding their obligation under the Consumer Rights Act and their commitment to the AA Dealer promise. She helped turn a negative experience with the Dealer into a positive endorsement of the influence of the AA.

You advertise cars in stock to get people to sign up, when in fact they are not in stock, then you lie about when they are to receive the car by giving them a date. Couple of days later you get told there not in stock.but don't worry it may be along in 2 months time.

I used Lauren to mediate with a dealer who refused to refund me for a car. Autotrader and trading standards could not help. Lauren managed to get the dealer to do the the refund within 2 weeks. Fantastic service coming from the mediation team. I cannot commend them enough. Well done for the excellent service.

We signed up to AA Cars in December but hadn’t really made use of many of the products. Abigail contacted me this week and explained all the tools we needed help with, including some we didn’t even know about. She was extremely helpful and made everything easy to understand. Highly recommended.