Hazel deserves a promotion to manager. She has outstanding customer service skills! She managed my dilemma with care, empathy, and grace. Her patience with me was more than gracious. I am ever so gra... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Your rep Cole is an excellent employee of United. He was funny, friendly, professional and solved my problem with no fuss or effort on my part. I will fly United as often as possible because of your... Voir plus
L'entreprise a répondu
Lisa "listened carefully" to my requests for travel dates, and "heard me" regarding wanting to attend a family reunion back east! She thoughtfully considered my budgetary limitations, and identified... Voir plus
L'entreprise a répondu
My customer experience helped me feel ready & informed for my flight, which is becoming more difficult with age. He was kind and patient. I never felt rushed or put aside. I got exactly what I need... Voir plus
L'entreprise a répondu
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My representative gave me accurate…
My representative gave me accurate information on my penalty fee and remaining balance to use for my next flight within. 6 months.
25 avril 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Hazel deserves a promotion to manager
Hazel deserves a promotion to manager. She has outstanding customer service skills! She managed my dilemma with care, empathy, and grace. Her patience with me was more than gracious. I am ever so grateful. Thank you Hazel. Please acknowledge her with a special mention!!
Daphne
25 avril 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Your rep Cole is an excellent employee…
Your rep Cole is an excellent employee of United. He was funny, friendly, professional and solved my problem with no fuss or effort on my part. I will fly United as often as possible because of your representative Cole.
23 avril 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Lisa - A Conscientious Associate!
Lisa "listened carefully" to my requests for travel dates, and "heard me" regarding wanting to attend a family reunion back east! She thoughtfully considered my budgetary limitations, and identified a reasonable and cost-effective solution. It's so wonderful to be able to talk again to a caring and conscientious associate again! Because of individuals like Lisa, I will consider United first...when making my next reservation! A thousand thank yous!
SHDavis
19 avril 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
My customer experience helped me feel…
My customer experience helped me feel ready & informed for my flight, which is becoming more difficult with age. He was kind and patient. I never felt rushed or put aside. I got exactly what I needed and I wish to say he is an asset not only to your company but to humans. Thank you.
17 avril 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
NEVER USE THEM!!
I believed I was calling British when my friend did a search for British Airlines and gave me this phone number. It was hard to understand the man I was talking to. I told him I wanted to upgrade my seat from London to Seattle. I thought he said the upgrade was $700 and even repeated this number to my friends to see if they thought I should pay that much. They thought it was high but agreed it was worth a more comfy seat. So I told the agent helping me, “OK.” Instead, he came back and told me I was being charged $4000. I immediately told him that was unacceptable for a seat upgrade and not even into a higher class seat. He told me it was too late. Even at airlines, you have 24 hours to change your mind. I was furious, and to top it off, he gave me a middle seat, not the window I asked for. I got a manager, and they offered to reduce it to $2500. I still said no, it was still too pricey, but they refused to give me my original seat back and refund my money. They told me I would need to call in the morning and gave me a British Airways number. I called the British number, and they informed me the number I called/ prior agent to upgrade was actually a travel agent company and NOT British. I asked if I could get my original seat back, and they said the seat was no longer available and they luckily got me a window seat. I called this travel company when I returned from my trip and asked for a copy of the "recorded call" to get to my bank, and THEY REFUSED!! Why would you refuse to let me have the recorded call, unless it was clear I misunderstood the cost?? And why would you issue me a whole new ticket versus letting me know I would do better to call British directly??? They only care about money, not customer service!!!
11 mars 2026
Avis spontané
Going the extra mile for me
Cole was amazing at helping me get to a family wedding when everything looked bleak and I am so appreciative of his care.
13 avril 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
The gentleman that helped me out
The gentleman that helped me out, was very kind and understanding, and able to assist us in being able to utilize our points to get tickets that we had to cancel in the past due to a problem that had arise. We would definitely suggest this company to others as they have been extremely helpful to us.
6 avril 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Ryan provided excellent customer…
Ryan provided excellent customer service! He was very patient with me. I am a senior citizen, and the technical aspect of the process for purchasing a ticket was confusing. He repeated over and over without making me feel uncomfortable. 🌟🌟🌟🌟🌟
30 mars 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Robin was so wonderful best customer…
Robin was so wonderful best customer service ever thank you
27 mars 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Cole served me today and was very…
Cole served me today and was very helpful and did a very good job at assisting me today , thanks so much Cole stay safe and blessed
26 mars 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Robin was very helpful and quick with…
Robin was very helpful and quick with helping me and awnsering all my questions.
23 mars 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Hazel was an outstanding representative…
Hazel was an outstanding representative when one was needed most after a recent death in the family.
Her service was very prompt and very professional and I can’t imagine what else I can say about the outstanding service that I received from her and United Airlines
Thank you once again!
22 mars 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Great help in checking us in
21 mars 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Warren was helpful
21 mars 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
My experience was exceptional with…
My experience was exceptional with Cole, he was very professional and kind.
19 mars 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Mr Coal gave me great customer service…
Mr Coal gave me great customer service and was able to resolve my issue with effective urgency. Thank and look forward to future flights with untied.
19 mars 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Outstanding Service
Mr. Richard Branson provided outstanding support for our travel reservations. He was incredibly helpful, patient, and attentive while working our numerous requests and itinerary modifications. Richard exhibits exemplary customer service and a meticulous attention to detail. I would not hesitate to recommend him to friends and family for their future travel needs.
16 mars 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
edem Was great service nice to speak to…
edem Was great service nice to speak to him went smoth and easy
15 mars 2026
Réponse de Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
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