UQUAL Avis 823

Cassie was AMAZING 🤩! She listened, was relatable , respectful and understood. Her feedback and knowledge top tier! As this being the 3rd coach I’ve spoken to since joining the company they all have been amazing and heartfelt people ❤️! I can truly say I love #TeamUQUAL

Very professional and great communication from Mayra!( your favorite Loan Readiness Coach)

Be warned: This company claims to bill in "arrears," but my bank records and their own signed contract prove they are engaging in predatory practices. UQUAL took an upfront fee from me within 24 hours of signing on August 29, 2024, which is a direct violation of Nevada law (NRS 598.746) and their own agreement (Sections 1a and 3a), which states fees are only due once services are "fully rendered." I actually had to close my checking account just to make these money leeches stop taking unauthorized payments from me. The "Loan Readiness" program is a failure; they kept me in a paid subscription for 17 months, taking a total of $1,464, while their own records show a deliberate "slow-walk" of my file. It took them 7 months to get one single item corrected, and then another 7 months for the next. This is a clear pattern designed to drain monthly fees rather than provide the results their contract (Section 1c) claims "most clients" receive in 3 to 6 months. Manager sent an email claiming that as of December 2025, items were finally corrected—which proves they charged me for nearly a year and a half before showing any real progress. Even more unprofessional, they waited until the day AFTER the 14-day Better Business Bureau (BBB) deadline to finally send that email, clearly trying to dodge official accountability. Do not give this company your banking information—they do not follow the law or their own signed agreements. I have the emails and bank statements to prove every word of this if anyone—including the company—wants me to provide them.

Update: UQUAL is claiming there was a “communication breakdown.” I have responded promptly to every message from the company and from the BBB and have clearly requested a full refund after it took 17 months to remove just one item. After a day of waiting with no response, it is UQUAL that is holding things up, not me.

Great customer service

I had the pleasure of speaking with Brian Eck today and it was very informative and he answered all of my many questions!
Great full to move forward with this company and thanks again Brian!

Micah was very helpful and walked me through the process to make it a lot easier for me!

Very friendly and took the time to go through everything in a way I understood

This was very helpful, informative and professional I really appreciate working with him he has made this experience less stressful

Thank You

This company is terrible, I give 0 stars. They need to be shutdown!

If I could give a lower score than 1, I would. I was approved for a mortgage and wanted to cancel the service. I called to cancel the service, when the person who answered the phone became nasty and stated that we were making a mistake by canceling the service he person who when I asked for a manager, when he stated he was a manager. He then continued arguing with me of the mistake I was making by not allowing them to continue, and when I stated that I still wanted to cancel the service, he then talked over top of me to continue arguing! I am not a child and will not be disrespected by a company that I pay a service for!
Best advice that I can give to anyone considering using this company, you can do the same service yourself and will see the same result and save yourself the large fee to do this to boot!

Informative , knowledgeable and patient.

Chris was very helpful with explaining my credit. The need to dos, the done deals, and progress. Overall great experience.

So far, they are very thorough with explaining everything that's needs to get your credit right for looking for a home or just in general. Chris was very detailed on what's needed to get me to the next step

I have asked Uqual company multiple times to stop pulling money out of our account due to refi process and no
use for the services due to not able to dispute any items. . The rep today refused to stop the $99. That was again
drafted and refused to credit back what they they pulled. We are now disputing as unauthorized draft through our bank
and we have officially cut ties with Uqual. Very unprofessional very greedy company that continues to draft without approval.

Uqual is a total disappointment. I have should’ve known there would be an issue when I was on a three way with them and the lender and they were arguing. After a month with no contact, no guidance, no interaction I called to cancel because they charged my account with a higher rate then what was told to me. I spoke to Mark and he said they don’t contact their clients and he would discount my payments to $79 and if I wanted to cancel call before Dec. 29 when the payment would be taken out. I called Dec. 24 and told Mark I no longer wanted the service I have not seen nor heard any type of improvement to my credit score. Mark tells me I would be charged $99! I told him that is not what he said to me the previous month he said as long as I cancel before the 29th of December I would not be charged!He said we take payments in the rears. I told him sir that doesn’t make sense and you told me my account wouldn’t be charged if cancel before the date and plus you are charging me more! I checked my account today and they are charging me $99! This company is a total scam. There was no improvement in my report, no one contacts you, and they are dishonest! I want my $99 back!

Great cx service

Information and helpful.

The customer service is top notch. Everything is explained so that anyone can understand it. I am more than happy with this service.

Just want to thank you Chris for such a great customer service, and helping us and walking us through getting the new credit report .

Awful company they don’t do anything they literally have blocked my calls but they keep charging m. Please don’t trust this company they will not help you our credit score was in the 600 it went down to the 500 if not less then that. We cancelled them and they literally have not and they try to take money in random days. Everyday till they get their money and then block your calls to them..