Genuinely the best ⭐️⭐️⭐️⭐️⭐️
Honestly, buying a Land Rover was such a dream for me — I’d wanted one for so long, so finally getting it felt like a huge moment. But not long after, the oil light came on and then the engine started making this awful knocking sound… my heart just sank. I had no idea what to do or who to turn to.
I found Urban Auto Care on Google and saw that they had loads of good reviews, especially when it came to Land Rovers, so I gave them a call. From that first conversation, I felt so much more at ease. They arranged to collect the car from my house, which was honestly such a blessing because I was feeling really overwhelmed.
The person I spoke to throughout was Mac, and he was just amazing. Super kind, explained everything in a way I could actually understand, and kept me in the loop the whole time. I never felt like I was being left in the dark or that I had to chase anyone for updates — they just had it all handled.
And the cherry on top? When I went to collect the car, Mac had a little gift hamper waiting for me as a thank-you. I nearly cried — it was such a sweet and thoughtful touch. I don’t think I’ve ever had an experience like that with a garage before.
I hope I never have to go through something like that again, but if I do — or if anyone else is in that position — I can’t recommend these guys enough. Genuinely the best.