Vagaro Avis 

I use Vagaro for my small business in Glasgow. In the past few weeks they began taking deposits from my clients and offering a discount on my services with no authorisation from myself. I contacted them to complain, but they were rude at best and said I activated fill my books which I did not! As my clients build on word of mouth, and vagaro does not bring me clients. For a full week I complained until finally at 5am this morning, they admitted that they introduced a new policy taking payment from New Clients and deducting it from the business. I was never informed of them implementing this! I have never authorised it! Fill my books is deactivated on my system, and they continue to take money from my clients. My business has a great reputation and they are slowly destroying that!
As of today
I am now dealing with the trading standards and Financial authorities,
I have asked repeatedly for an email address from Vagaro to their complaints team and I have been passed around their sales team ongoing who advise they cannot help snd give me a number to call. I have made a few phone calls and again cannot get past their sales team.
If you value your business which I am sure you do! DO NOT let Vagaro anywhere near it, I am disgusted by their pitiful customer service, and their delusional approach to other peoples business and finances.

Overcharged on fees, overcharged on marketplace fees when it had been turned off so my 5th complaint goes in.
Only ever had a handful of new clients from their marketplace until they started charging 20% then had loads in a few days.
Hours and hours of stress and extra work finding charging discrepancies that was costing us.
Functions are glitches, it goes down a lot, they try to blame you for their system problems until your prove it's them.
The system needs workarounds all the time to make things happen. I have spent more money on admin to find ways to make what should be standard things work. This system had cost me upwards of £200 a month and isn't fit for purpose and support will just try to push back to you when you complain. Avoid

Have used vagaro for the past 18 months and initially enjoyed the app and the real person customer service. What appealed most was the flat rate subscription fee so vagaro unlike other greedy apps weren’t taking 20% extra than the monthly fee.
Things have slowly started to unravel since initial sign up and majority of my customers have to contact me directly because the app or the website keeps malfunctioning. When I contacted vagaro about this their advice was for me to uninstall my app and to ask my clients individually about their issues with the booking process. Not really want I want to bother them with as booking a massage shouldn’t really be so stressful should it? Vagaro were unable to accept that it is their app that’s the problem not me.
Anyway since then the dreaded Vera has introduced herself claiming 20% off our first clients when they book online. At first this seems like it’s if they are finding us through the Vagaro app or website then we lose our 20% but no no it’s through any external web browser route including YOUR OWN WEBSITE. So if you opt out Vagaro not only remove you from the search options on the platform that you’re paying £40 a month for but actually then remove the option to click book online on Google too. Absolutely rubbish.
Vagaro’s designs are stuck in the 90’s with the gift card options actually laughable. Maybe they should use AI for some redesigning rather than targeting our profits. I don’t want Vagaro to have my 20% but I also now can’t be found on the Vagaro app if I take myself off. They have you over a barrel and it’s absolutely terrible customer service. With taking 20% off first time clients this monthly cost sky rockets. Apart from making bookings ….im not sure what this Service is offering. Vagaro has potential but im sure many will move to alternative booking services to get away from Vera.

Every time I try to make or reschedule an appointment, it tells me I have multiple tabs open on the same browser and won't let me continue. I have no other tabs open, have cleared my cache and also restarted my computer. I have had this issue on a laptop, desktop and on my phone. I waited on hold for 20 minutes with customer service, and then they had no solution and asked to remote into my computer. Not happening. I've found another similar business to work with for my training sessions since I don't have endless amounts of time to schedule an appointment through Vagaro.

I reserved a spa day for my wife. Added the tip. Vagaro charged me for the tip twice. Contacted the vender, contacted to company... No one will help. Guess I'm out 40 bucks.

I received a marketing email today from Vagaro having never signed up to them. I tried to unsubscribe following the link at the bottom... but it takes you through to a page where you need to create an account in order to unsubscribe. I'm quite sure this illegal in accordance to GDPR UK regulations. Vagaro, pls fix this.

I have to say for someone like myself who has very high standards and only like to work with systems & people who are on it, Vagaro has been an amazing transition and Liam I highly recommend as someone who can mega support with making everything fast, yet completely seem less, smooth and enjoyable. It is always a big deal changing over systems particularly when you have used another system for so long as I did with treatwell, but Vagaro is by far a much more versatile and superior system and has been very well thought through for us salon owners, not to mention the customer care which has genuinely been second to none. Thank you again and again Liam for being amazing and for thinking outside the box and making sure that everything I requested was delivered with such speed and grace.

This has got to be the worse app I have ever dealt with! Do NOT use this app

Horrible! Stay away! I would suggest any other booking company. I was given false information when an agent spoke to the development team and also sent me to a supervisor. I had to reach out and have somebody else look into the issue and they did admit that I was given false information. I lost money from my client unfortunately and Vagaro did not compensate me. Also, be very careful because your deposits may be inaccurate. I had an issue again when I looked at my deposits in my bank account and the didn’t match. The agent came back and tried to explain to me, but nothing made sense. Then when I check into my transaction list, deposits, etc. Nothing is organized and labeled. Do not trust this company.

I will start off by saying that I have always hated Vagaro. I have had better user experience with Styleseat and even Square's janky online app was easier to use. Unfortunately, I have one service that only uses Vagaro so I had to get back on the app after probably 7 years. I see it is just as bad as it always has been. I bought a package and went to book. After booking I realized that I double booked myself so I went to reschedule. I wanted to remember the package that I had bought as the owner has a million packages and then has memberships so I had opened another tab to refer back to the purchased package section. Well, you can't have two tabs open or the entire site starts to malfunction. It wouldn't let me reschedule. I tried 5x even after closing the other tab and refreshing the page. I also logged out and then logged back in but it would not let me reschedule the appointment. It should not be this hard to reschedule and if I'm not rescheduling from both tabs, there should not be any issue with the site. After 7x of trying to reschedule, inclusive of logging in and out, I just closed out. I'll try another day or call.

Scam company.
I tried to cancel a subscription but they kept charging me. When I went back to cancel again they try to force you to agree to a cancellation policy and won't let me cancel unless I agree. I have written in, communicated through chat, and spoken with a customer representative.
I have the right to cancel a subscription at any point I want and I do not have to sign any cancellation agreement that includes me continuing to pay if I do not want to.

The process of joining from the start has been amazing. Very efficient, professional, quick and they even took their time to design me a new logo, which I love. I had lots of help from Liam and Estera both were very good in explaining the process, from the design of my website, to the booking system then to onboarding. They have both took the time to make sure every detail was exactly as I expected. Would highly recommend

Took entire payment instead of deposit, no booking happened. Called Vagaro said contact businesss who hasn't contacted me yet for an appt in 2 days. Money out of bank account. Ugh now have to go through the credit card company to get $ back. Never again.

Excellent customer service from Carl from the very beginning! He’s been so patient with me and made sure I’m happy every step of the way. Definitely made the whole experience easy and pleasant - thank you!

I’ve been using Vagaro for 2 years now, and I can confidently say it’s the worst booking platform I have ever encountered. The only reason I'm still using it is because it happens to be the most popular option in Canada (for now).
Aside from the endless bugs that look like they belong in software from the early 2000s, their recent updates are a complete disaster for business. They recently launched the 'Vera Fill My Book' feature. I read the documentation carefully, and there was absolutely no mention that it would force clients to make a mandatory prepayment just to book. Because of this hidden requirement, I sat for 4 days straight without a single reservation during peak season! Finally, a loyal client messaged me asking 'what is this?' because the system blocked them.
I immediately went in to turn the feature off, and the system redirected me to an activation page. I checked the next day, and to my horror, it was STILL active. Vagaro is complete garbage that creates massive roadblocks and destroys your revenue instead of streamlining operations, which is the entire point of CRM software. Avoid it if you can.

Out of the blue I received an email from this company saying that as I have used them before they were contacting me with last minute deals.

Well for a start I have never heard of them let alone used them. Then when I try to unsubscribe I can’t without logging into my account which I do not have!!! So no doubt I am stuck with being inundated with their useless emails.

What sort of a company forces people to open an account in this way, not a trustworthy one in my opinion.

I wush i had found them earlier it would of saved me alot of time money and eneryg. They took care of everything soo efficient and so quick. They are litterally the best. 5 stars definately

useless software and worst service. not to mention binding in contract and making clients pay for a year for not using the software. pathetic.

I have been with Vagaro since April 2022 and there have been bumps and bruises along the way that I have been able to work through and overlook. Since Oct 2025 however, there has been a major issue that has been affecting my business that remains unresolved and basically ignored.

I run a dance fitness company that offers 2 classes per week. In October, we saw a sudden drop in registration of our mid week class. It was only after speaking with students and confirming with multiple people on various mobile phones, including those that had never installed it, that the class was not showing up.

Reaching out to support, they insisted they could not duplicate it, and until I had the opportunity to have them see it on my phone in real time, I was not believed. I was also able to duplicate this issue on the website.

According to support leadership, the programmers confirmed that the code was working as intended and that the next class would be suggested to the student. Apparently the programmers are allowed to choose when people want to exercise as this is how students can book.

Thursday to Monday = Only Monday classes
Tuesday & Wednesday = Only Wednesday classes

Despite multiple emails in an open ticket with assurances that my concerns were being forwarded to the programming team and my request to be contacted by someone in the Accounts team, I am once again contacting them for yet another flaw.

On a day someone should be able to book Monday June 29th, the website and app shows the next class as Wed July 8th. Two classes are not accessible for anyone to book.

I pay full price for an app and the website so my students can book classes. I asked for someone to talk to me about the lack of value for what I am paying for in fair compensation.

Now I am here, writing a review on Trustpilot to warn anyone in fitness not to choose this platform. In fact, I encourage everyone to read the 1 star reviews that talk about the issues with the app which is part of the subscription that we pay for.

One last thing. I'm a tech by trade so I did my homework long before I reached out to them. I think they forgot that I was the one that reached out to them a month after I signed up when they were ignoring a sophisticated phishing email campaign trying to gather our login credentials at a newly registered domain. I worked directly with them and 2FA was immediately implemented. Maybe that was a forewarning I should never have overlooked.

Carl has been amazing with helping me set up my online booking system! He has helped me from the first call all the way through. Has never just left me after the first phone call and said get on with it, he’s always been a message away and been happy to answer all my questions. I’m good with tech but not that good! He has shown me everything I’m able to do with my online booking and my marketing. Also helped me with how I can get my Instagram to business to create a book now button! I honestly cannot thank Carl or recommend him enough! Such an asset to the Vagaro team! Thank you so much Carl