Vagaro Avis 

I've been using Vagaro for over a year. It has some genuinely useful features, including loyalty points, memberships and packages. When it works, it works well. Unfortunately, persistent bugs and increasingly frustrating fees have seriously undermined my confidence in the platform.

One of my biggest frustrations is that customers frequently struggle to book appointments using 4G or 5G mobile data. They get stuck on an endless spinning loading screen, sometimes only managing to book after switching to Wi-Fi. This has been an ongoing issue throughout my time with Vagaro. A booking system should make booking easier, not potentially drive customers away.

I've also experienced general slowness and bugs, including forms disappearing completely from customer profiles. These are important customer records, and I expect them to remain accessible. After more than a year, these fundamental issues should have been resolved.

I pay extra for Vagaro's My Site feature because I want my business to have its own website and a straightforward booking experience. Yet Vagaro increasingly pushes customers towards its own app, which raises another concern.

My biggest complaint is the 20% fee on first-time bookings attributed to Vagaro's marketplace. I pay for Instagram adverts to attract customers. I've already spent money reaching people and generating interest in my services. However, if someone discovers my business through my advertising and clicks the Book Now button on my Instagram profile, the booking journey can take them into Vagaro's app, potentially resulting in a marketplace fee.

I've paid to acquire the customer, yet Vagaro can still take 20% simply because of the booking route they've followed. On a £50 appointment, that's £10. On a £75 appointment, it's £15, on top of my advertising costs, room rental and other expenses.

I can understand a fee when Vagaro genuinely introduces a new customer through its marketplace. What I cannot understand is charging the same commission when the customer has been attracted through my own paid marketing. The distinction between marketplace-generated and business-generated bookings needs to be clear, accurate and fair.

Another concern is that customers can identify themselves as new clients during booking. An existing customer could accidentally select the wrong option, potentially resulting in a 20% fee even though my records clearly show they've booked with me before. If Vagaro charges businesses based on customer status, it should verify this against existing records rather than leave the decision entirely to the customer.

To be fair, Vagaro does have good features, and its booking system can work very well. However, these positives don't outweigh the frustration of recurring technical problems and a fee structure that can penalise businesses for customers they've acquired themselves.

Small businesses already pay for advertising, premises, equipment and software subscriptions. We need reliable tools that simplify running our businesses, not additional costs and uncertainty.

After more than a year, I expected better. Vagaro needs to fix its longstanding bugs, improve the mobile booking experience and make marketplace fee attribution fairer and more transparent.

Overall, Vagaro has the foundations of a good platform, but its persistent technical issues and questionable commission practices have significantly damaged my confidence in it. I would struggle to recommend it to small businesses that invest their own money in attracting customers.

I have ran into a situation with using apple products and Vagaro for reports and time of sale of salon to print reports. one cannot use a Mac book or Iphone. it is not user friendly. It will change the card of client to horizontal and doesn't matter how or what you chose. the font tiny and cannot make it large enough without everything getting wonky. It did what it was suppose to do as an app and then it failed me.

Great platform smooth transition patients love it

Let the buyer beware! Vagaro charged me for 2 add-on services without my request or consent. I discovered the mistake within 24 hours and contacted them immediately. After being put off for several weeks via chat/email, I finally realized their "no refunds" policy apparently worked to hold them blameless and $$ ahead. There was something tricky (to their advantage) about how the charges were implemented in the first place -- a back door approach when I migrated from Schedulicity.

Any company which cannot acknowledge and correct its own mistakes is not one I care to continue doing business with.

if I s=could give zero , I would , the worst customer service , the woprst service and they don't take accountability , i JUST LOST 200 CLINETS WORTH OF CUSTOMER INFO

its easy and functional, great for low maintence and high volume clientele

This was absolutely one of the worst experiences I have had. I had a very pushy salesman call me I ended up paying $23.99 for three months even though I attempted to cancel it I attempted everything I needed to do to set up this platform I was promised that I would be featured and be available on the front page and therefore I would get a lot more customers than any of their competitors like bookie or any other platform. I made not one book clean no additional customers just money in the hole. I canceled it on the first day of the month finally, after attempting to cancel it and not being able to, I had to speak with someone who walked me through, not only the cancellation process, but the set up process, which I thought I had done, but I didn’t actually do Stay away from these guys. They’re very predatory if you’re busy and you’re working a lot, this is not platform for you it is not easily navigated. Customer support is not available on a regular basis. They’ll tell you they’ll set up these meetings and these opportunities to walk you through everything. They just kind of talk to you during those things. I thought I had done everything the guy told me and that’s not the truth. Exceptionally long story short not worth one penny except maybe the initial one dollar to get started.

I wish I could give 0 stars. I purchased a PayPro duo/dual. It wouldn’t connect to WiFi so I reached out to support. After TWO WEEKS of back of forth, they couldn’t find an issue. After doing more research I realized how bad vagaro has been to others so I told them nvm just let me return this. They call me saying okay well let you return it then email me saying they can’t accept the return. So now I’m out $850 on a POS system that doesn’t even work.

Although had a few teething issues with the app itself. Carl from the onboarding team was excellent, nothing was too much trouble, extremely easy to communicate with and made the whole process more personal to my business. I have tried a few booking systems over the years and the customer service was not a fraction as helpful or as prompt to respond.

Estera built my website and was extremely patient with me during a particularly busy time renovating my salon while pregnant and trying to work with clients at the same time and worked around my slow response time that took a lot of pressure off. She made it effortless in creating what I wanted.

I’m glad I made the move over. With excellent customer service and great sales features I can elevate running my business and have it run itself while I take time off.

The Vagaro staff are always so helpful. The app is great and offers a ton of functionality. Vagaro is easy to use on your phone, as well as on a computer, which is definitely not the case for some of the other apps I have experimented with.

My experience with Vagaro has been wonderful. Customer phone support to me is everything and their team is there 24/7, patient and responsive.
The booking system is easy to learn, and the phone support and support from Jasmine in their Pleasanton office make navigating it even easier.

Fab system easy to navigate

I found this app/platform to be tedious and not the most user friendly in this digital age. If you have a lot of services that you’d like to make available, creates a heavy workload. Also, not easy to manage your account if needed. I canceled within a day full well knowing that this wasnt for me and yet they charged me for two months. I had to set up a call to have someone help stop the charges. And when asked for the two month refund was told that was my fault because i took up platform space? Nothing short of a scam. I’d highly recommend something else like square.

I have been searching for the right hairdresser for years and have tried many different stylists along the way. I can honestly say that Steven Dattilo at Dattilo Hair in Branford, CT, has exceeded my expectations in every way.
He is the first hairdresser I’ve ever had who has taken the time to truly assess my hair, listen carefully to what I want, and then meticulously work toward achieving the style I’m looking for. He never rushes through an appointment. His attention to detail is remarkable, and the care and precision he puts into every part of the cut is unlike anything I’ve experienced before.
Steven took that same thoughtful approach with my color. He spent time discussing what I wanted, offered his professional input, and made sure we were on the same page before moving forward. He also took the time to recommend products specifically suited to my hair and explain how to best care for and style it at home. I couldn’t be happier with both the cut and the color.
What impressed me even more was that after my very first appointment, Steven actually called me a couple of weeks later to see how I was liking my hair and how the cut was working for me after I’d had some time to live with it. In all my years of going to salons, I have never had a hairdresser do that. To me, that speaks volumes about how much he genuinely cares about his clients and the quality of his work.
After years of searching, I finally feel like I’ve found someone who truly understands my hair and what I’m trying to achieve. Steven’s patience, skill, attention to detail and commitment to getting it right have gone far beyond my expectations. I couldn’t recommend Steven Dattilo and Dattilo Hair more highly.

We were very excited to start using Vagaro, but they froze my account, and now we have no access to our funds or even our transaction reports. This is completely unacceptable. The verification process should have been completed before we created our website and began accepting payments through the platform, not afterward.

I am a small business owner, or rather I should say I was a small business owner. We were actually doing pretty well, raking in about 40k a week, when I decided to switch to Vagaro, thinking it would help me to take my website to the next level. Three weeks later I lost my business, entirely because of Vagaro. They randomly decided to refund all of my clients, or worse yet I'm pretty sure they just stole all of the money I made and kept it for themselves. When I tried to talk to customer service they very rudely told me that I never had any transaction history to begin with. But I know for a fact that it used to say that I did. All of that disappeared with their intentionally faulty tech. This is 100% a scam company created by sociopaths and there's no way that what they're doing is legal. I don't know how they've managed to get away with it for so long. I wish I knew about Trustpilot earlier because everyone else is saying the same things. I don't even have any money to take them to court because now I'm in debt. I hope these criminals are put in jail like they deserve. They are breaking the law and I will be reporting them to the police and FBI if they don't give me my money back.

Slow software, horrible customer service, HIDDEN FEES!!! A lot of hidden fees. Please be careful with them

This is the one of the worst company ever they always have technical issues. This morning they have another technical issue I gave the service to my customer, which is the walk-in customer and I charge and it says transaction complete later on I check the transaction didn’t come through. I called the customer service explained them they they said there’s nothing they can do. It cost me $95. Be careful before you make a decision to buy their service.

Vagaro has constant software shutdowns and glitches. Has costed me thousands of dollars of customers just deciding to leave because I can't process their payments. Schedule's go down ALL THE TIME. We will be switching out of vagaro immediately.