Excellent ordering, follow up and delivery! Both Samsonite upscape cases came well packaged and as ordered. What I thought cwas a bit"stingy" was considering the cases were medium/premium cases only... Voir plus
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Quick !! Same case other suppliers , ridiculous delivery times . You said 2 days , was actually 3 , but great service . Holding stock and quick shipping gets you sales … keep at it !!
Excellent customer service especially as I had ordered the wrong item. Service and delivery were very good as was the returns process - this being needed due to my own errors!. Thanks for a great serv... Voir plus
What a great company, bought an expensive bag from them and when there was a delivery problem they went over and above. Would highly recommend and thank them and their staff for their brilliant custom... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Valise Luggage stocks leading top brands such as Samsonite, Victorinox, Bric's, Porsche Design and Horizn Studio. We only display the best handpicked Luggage, Business and Weekend Bags saving the customers time searching. Sustainability is at the forefront of the site with a dedicated section. So whatever choice you make, you can ensure it will be the best.
Coordonnées de contact
4,7
Excellent
481 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great product, quick delivery and a good price. What more do you want.
Excellent service.
4 novembre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Good prices and prompt delivery
3 novembre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Perfect tiny wheeled suitcase
Perfect tiny wheeled suitcase for cabin baggage . Light but robust.
I like the colour and design. It has useful interior zip pockets for keeping smaller items separate.
I bought it to avoid having to carry a rucksack
31 octobre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
unprofessional and disappointed with no refund
They emailed me using an incredibly unprofessional template, asking me to cancel my order due to an outage — even though the product appeared to be in stock. I wasn’t able to cancel through their website, as the system is so outdated and didn’t even have a cancel button. After a lot of effort, I finally managed to get the order canceled, but when I tried to contact them by email, phone, and even live chat, no one ever responded. They still haven’t refunded my money, and I’m extremely disappointed. I’m filing a formal complaint against them.
3 novembre 2025
Avis spontané
Réponse de Valise Luggage
Dear Ggg
We have requested more information from you to identify the order through TrustP but never heard back. We looked back in the last 30 days and have replied to all customers inquiry and there isn't anything missed.
Please email us with your details and order number at info@valiseluggage.co.uk
Kind regards
Fast delivery very good quality.
29 octobre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Excellent service and quality products.
27 octobre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Very happy a lovely addition to our…
Very happy a lovely addition to our samsonite collection 🤗
13 octobre 2025
Frustratingly the case that I ordered…
Frustratingly the case that I ordered was found to be defective before despatch but an alternative better replacement was offered and despatched in time for my trip.
14 octobre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Please choose another courier rather than DPD
Please choose another courier. DPD driver claimed I wasn't at home when I was, he didn't even enter the driveway. I had to call DPD customer service several times to get the bag re-delivered but they only did so to a collection point nearby, not to my home.
13 octobre 2025
Delivered with speed.
15 octobre 2025
Réponse de Valise Luggage
Thank you for leaving such great feedback!
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Réponse de Valise Luggage
Thank you for leaving such great feedback!
Fast delivery
Fast delivery, great product.
Huge box used for packaging- wasteful and unnecessary.
2 octobre 2025
Quick delivery, Happy customer.
Easy website to use and order.
Good choice of product, although I was looking for something specific.
Delivery arrived quicker than expected.
26 septembre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Very fast free delivery
Very fast free delivery. Competitive prices. Recieved mine next day.
19 septembre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
This was the 3rd suitcase I've brought…
This was the 3rd suitcase I've brought from this company, very fast delivery, great range of colours. ( other companies had " non sold" drab colours) price was cheaper than that big online store that begins with an "A"
8 septembre 2025
Réponse de Valise Luggage
Dear Daniel
Thank you so much for buying again from us! We love when customers are happy and we see repeat orders.
Kind regards
Valise Luggage
Great Service!
Great service, fast delivery. I even made an error ordering the wrong size and Valise helped me get promptly sorted at the last minute! Love my suitcase also :)
23 septembre 2025
Réponse de Valise Luggage
Amazing glad we sorted it. Thank you for leaving such great feedback!
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