Excellent ordering, follow up and delivery! Both Samsonite upscape cases came well packaged and as ordered. What I thought cwas a bit"stingy" was considering the cases were medium/premium cases only... Voir plus
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Quick !! Same case other suppliers , ridiculous delivery times . You said 2 days , was actually 3 , but great service . Holding stock and quick shipping gets you sales … keep at it !!
Excellent customer service especially as I had ordered the wrong item. Service and delivery were very good as was the returns process - this being needed due to my own errors!. Thanks for a great serv... Voir plus
What a great company, bought an expensive bag from them and when there was a delivery problem they went over and above. Would highly recommend and thank them and their staff for their brilliant custom... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Valise Luggage stocks leading top brands such as Samsonite, Victorinox, Bric's, Porsche Design and Horizn Studio. We only display the best handpicked Luggage, Business and Weekend Bags saving the customers time searching. Sustainability is at the forefront of the site with a dedicated section. So whatever choice you make, you can ensure it will be the best.
Coordonnées de contact
4,7
Excellent
481 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Don't pay for next day delivery on a Friday.
A good website and easy to use, however, I Paid next day delivery £4.95 on a Friday only to realised later that delivery is not available on Saturday or Sunday. This was not clear before choosing to pay for this option. TBF it appears via tracking that the company dispatched the item immediately but DPD did not deliver until 12noon Monday. Effectively 4 days later.
Clearer information should be given at checkout. Nice item delivered in the end
19 septembre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Easy ordering and fast delivery
Easy ordering and fast delivery. Great quality suitcase.
15 septembre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Great service & price
Great price and fast delivery, would definite use Valise again. Lovely Samsonite cases- incredibly light and so easy to walk with. Great to spot at the baggage reclaim. Love the colour but wouldn’t choose that again as one trip away and they are marked and look dirty and the marks won’t clean off- so I’m disappointed in that, but cases themselves are great and can’t fault the company - I was the one who chose the pale pink colour!
8 septembre 2025
Réponse de Valise Luggage
Thank you for leaving such great feedback!
Super experience
Super experience - fast delivery. Thank you we love our new Samsonite luggage
11 septembre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
i'd been looking around for a new…
i'd been looking around for a new luggage set. these ones were the best value ones and lovely as well. i'm pleased with my purchase
29 août 2025
Réponse de Valise Luggage
Thank you for leaving such great feedback!
DPD Issue
Easy shopping experience. Product great. Paid for Saturday delivery on Friday. Parcel only just turned up on following Tuesday.
5 septembre 2025
Quick delivery and well priced.
Cheaper than other sites rucksack was delivered well packed and a day quicker than expected.
28 août 2025
Réponse de Valise Luggage
Thank you for leaving such great feedback!
Great design and colour, pity about the lock instructions
Great design and colour. The only problem was the instructions for changing the lock code. Luckily I eventually found a You Tube video produced by a guy who had had the same problem. His instructions were quite clear. Incidentally no one at Samsonite answered my email query. I am now looking forward to taking my new case to North Africa.
4 septembre 2025
Prompt and efficient
4 septembre 2025
Réponse de Valise Luggage
Thank you for leaving such a great review for us!
Excellent customer service and super…
Excellent customer service and super quick delivery
4 septembre 2025
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Great communication and quality product.
1 septembre 2025
Réponse de Valise Luggage
Thank you for leaving such a great review for us!
Easy, efficient, good value
Good range of choice, competitive prices, efficient processing of order, super fast delivery. Even better, got a discount which made my suitcase (even including Saturday delivery postage costs) cheaper than anywhere else I’d seen it.
29 août 2025
Réponse de Valise Luggage
Thank you for leaving such great feedback!
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Fast and efficient service.
28 août 2025
Strong and beautiful
I bought two peices of this beautiful luggage. It is really good quality and looks gdeat. Very strong, although the first time they went through the airport both picked up some damage in the form of dents and scrapes.
26 août 2025
Réponse de Valise Luggage
Thank you for leaving such great feedback!
lack of response for refund request
I requested to refund and return the product, but no reply or acknowledgement 6 days later
18 août 2025
Réponse de Valise Luggage
Dear Jon
Due to being closed over the Bank Holiday weekend it has caused a slight delay. We do apologise.
I can see a QR code for the return of your product was sent over to you yesterday. Once we receive the item back you will receive the refund.
Any questions please reach out and sorry once again for the delay in sending over the return QR
Kind regards
Incredible
Incredible, great service. I had an issue with delivery, contacted the company and they got it sorted straight away. Item delivered next day, great service and product
18 août 2025
Réponse de Valise Luggage
Thank you for leaving such a great review for us!
Réponse de Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
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