I cannot drink wine anymore for heath reasons. I cancelled by email (which is what the site at the time said to do). Since I didn't keep answering their emails they did not cancel my subscription. Sin... Voir plus
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Lisez les avis des autres
WINC provided excellent wines to me over the COVID SEASON! I’ve enjoyed their wines since then. I had a problem once with a damaged delivery, and WINC gave $25 off my next order. Customer service is... Voir plus
Our wines were previously with Bright Cellars and I think they got bought out by Winc. We’ve been customers for about 4 years and we still love it. Wine varieties and qualities are great, and they com... Voir plus
L'entreprise a répondu
Jenifer at Winc’s customer service solved my issue quickly and with courtesy. It’s rare to come across people who actually care about solving the problem, obviously Winc takes this seriously because J... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Winc connects you to a world of exclusive wines tailored to your tastes and offers wine delivery right to your door.
Coordonnées de contact
1370 Trancas Street #417, 94558, Napa, Etats-Unis
- 855 282 5829
- support@winc.com
- winc.com
4,2
Bien
63 avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
4 year customers
Our wines were previously with Bright Cellars and I think they got bought out by Winc. We’ve been customers for about 4 years and we still love it. Wine varieties and qualities are great, and they come packaged so well. Never had any issues with shipment damage. Also, customer service has been great when we update our preferences from time to time. Recommended!
17 septembre 2025
Avis spontané
Réponse de WINC
Hello Tess,
Thank you so much for the fantastic 5-star rating! We're thrilled to hear you've been a happy customer for 4 years and still love Winc.
We're delighted you find the wine variety and quality great and that you've never had shipment damage!
If you'd like to share the experience, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals.
Warm regards,
Winc Customer Service Team
Resolved exactly as I had hoped
My phone call was answered quickly by a real person. She listened to my issue and resolved it exactly as I would have hoped. No wonder I’ve been a Winc subscriber for years!
5 septembre 2025
Avis spontané
Réponse de WINC
Hello MK,
Thank you so much for your feedback. We’re delighted to hear that your call was answered promptly and that our team member was able to resolve your concern just as you hoped. Providing attentive and efficient service is always our goal, and it’s heartening to know we’ve met your expectations. We truly appreciate your loyalty as a long-time Winc subscriber. It means the world to us.
If there’s anything we can assist you with, please don’t hesitate to reach out at +1 855 282 5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Problem solved
I had a problem which was partially self-generated and got somewhat complicated. I reached out to Winc's customer service line and, even though it took a while because of the complexity, the problem was solved to my complete satisfaction. The agent was exceptionally pleasant except for her repeated apology for having kept me on hold!!!
31 août 2025
Avis spontané
Réponse de WINC
Hello Ron,
Thank you for the glowing 5-star review! We’re so glad to hear that our team was able to work through the complexity of your issue and resolve it to your complete satisfaction. We’ll be sure to share your kind words with the agent who assisted you. They’ll be delighted to know their efforts made such a positive impression.
If there’s anything we can assist you with, please don’t hesitate to reach out at +1 855 282 5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Answered right away and extremely…
Answered right away and extremely helpful!
30 août 2025
Avis spontané
Réponse de WINC
Hello Dani,
Thank you for your feedback. We’re so pleased to hear that our team was able to assist you right away and provide the helpful support you needed. It means a lot to us!
If there’s anything we can assist you with, please don’t hesitate to reach out at +1 855 282 5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Mirroring LA Fitness?
Refuse to refund the full amount of my "credits". I have to purchase more wine. Smelling close to LA Fitness:
Case Summary
In August 2025, the FTC sued the operators of LA Fitness and other gyms over allegations they make it exceedingly difficult for consumers to cancel their gym memberships and related services that continued indefinitely unless cancelled. The agency is seeking a court order prohibiting the allegedly unfair conduct and money back for consumers harmed by the difficulty in cancelling memberships.
21 août 2025
Avis spontané
Réponse de WINC
Hello there,
We’re sorry to hear about your frustration and truly appreciate you sharing this feedback. Please know that we do offer the option to cancel your subscription online by logging into your account. While credits can’t be refunded (as outlined in the terms agreed upon at checkout), they never expire, you can use them toward future orders or even convert them into a gift card to share with someone special.
We’d love the chance to turn this experience around and talk through additional options for your account. Please don’t hesitate to reach out to us at 1-855-282-5829, via live chat, or by emailing support@winc.com. We’re always working to improve our service, and your input helps us do better.
Best regards,
Winc Customer Service Team
Absolutely terrible customer service
Absolutely terrible customer service. They charged me for a month without my authorization. When I called they said they could not cancel or refund my order and that I would need to wait for it to be delivered and then pay $25 to ship it back…absolutely ridiculous. Unsure why you can’t cancel an order that hasn’t even left the warehouse…
19 août 2025
Avis spontané
Réponse de WINC
Hello Angelo,
We’re truly sorry for the frustration this situation has caused. We never want you to feel stuck or unheard. To help clarify, we do send an email reminder five days before your processing date so you have time to review your order, make changes, skip the month, or cancel before it’s finalized. Once processing begins, cancellations aren’t possible, but you always have options, including receiving the shipment or returning it if needed.
We’d love the chance to review your account with you directly and find the best solution. Please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com. We’re here to help and want to make this a better experience for you.
Best regards,
Winc Customer Service Team
Lenard was exceptional
Lenard helped when my package was delivered to the wrong shipping address! Their tone was polite and professional. I appreciate the amazing customer service. Thank you again!
13 août 2025
Avis spontané
Réponse de WINC
Hello Mariah,
Thank you so much for the wonderful 5-star review! We’re thrilled to hear that Lenard was able to step in and get things resolved for you. It’s great to know his polite and professional service left such a positive impression. We’ll be sure to share your kind words with him.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
They’ve won me over; just tighten the delivery window.
Four stars for Winc—loved the curated reds they picked for me, especially a smoky cab that felt way above its price tag. Bottles arrived intact, but a week late. One quick chat with their team and a credit appeared. They’ve won me over; just tighten the delivery window.
8 août 2025
Avis spontané
Réponse de WINC
Hello Mary,
Thank you for your thoughtful review. We’re so glad you enjoyed the curated reds, especially the smoky cab! It’s wonderful to hear our team was able to quickly make things right when your delivery was delayed.
We completely understand how important timely deliveries are, and your feedback helps us as we continue working to improve our shipping process. We’re thrilled to have won you over and look forward to sending you more wines you’ll love.
If there’s ever anything we can assist you with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Refund refusals
I am newly sober and live in a state that no longer ships to me. I have a bunch of credits from when I was drinking and living in a different state. My membership was cancelled for 3 years due to this and after all this time, the company still refuses to give me some sort of refund. It’s triggering for me to have to buy wine but here we are . In circumstances like this, a company should really be more flexible.
1 août 2025
Avis spontané
Réponse de WINC
Hello Gianna,
We’re so sorry to hear about your situation and completely understand how important your sobriety is. We never want our service to cause stress. While credits aren’t refundable, they never expire and can also be converted into a gift card to share with someone else.
We’d love the chance to talk with you directly and see how we can best support you. Please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Best regards,
Winc Customer Service Team
chat online help
I had questions about my order and needed help. I used the chat feature and was helped by John. His help was quick and my order was submitted and went smoothly. thanks to John for his help.
15 juillet 2025
Avis spontané
Réponse de WINC
Hello Kate,
Thank you for the fantastic 5-star review! We’re so glad John was able to assist you quickly and make sure your order went through smoothly. We’ll be sure to share your kind words with him. It’ll make his day!
If there’s anything else we can help with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
good support
I came to this group from another wine club and it was a bit rough going at first. However, I spent some time emailing with John and he was very helpful. He answered my questions and I feel much more comfortable.
10 juillet 2025
Avis spontané
Réponse de WINC
Hello Lea,
Thank you for your thoughtful review! We’re so glad John was able to answer your questions and help you feel more comfortable as you got started with us. Adjusting from another wine club can sometimes feel like a big change, and we’re delighted to know our team could make the transition smoother.
If there’s ever anything else we can help with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Helpful and fast
11 juillet 2025
Avis spontané
Réponse de WINC
Hello Haiming,
Thank you for the great 5-star review! We’re so glad our team was able to help you quickly and efficiently.
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Fantastic customer service!
I emailed customer service with delivery issue. Received immediate and timely response offering resolution options. Aldren implemented my option choice then followed up, keeping me informed, until issue resolved. He made potentially troublesome experience uncomplicated. Aldren's diligence and customer service delivery were first rate. Thank you, Winc!
8 juillet 2025
Avis spontané
Réponse de WINC
Hello Sisie,
Thank you so much for your wonderful review! We’re delighted to hear that Aldren was able to provide quick, clear options and keep you updated every step of the way. Turning what could have been a troublesome situation into a smooth resolution is exactly the level of service we strive for, and it’s great to know Aldren delivered that experience.
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
I have horrible social anxiety and…
I have horrible social anxiety and needed help from customer support. I was able to use the online texting program and am impressed by how smoothly the process went. I was presented with several options, and the questions I had were quickly resolved.
3 juillet 2025
Avis spontané
Réponse de WINC
Hello there,
Thank you for sharing your experience with us. We’re so glad our online chat option made things easier for you and that our team was able to resolve your questions quickly. It means a lot to know that the process felt smooth and supportive. That’s exactly what we hope for every customer.
If you ever need help again, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
I have had issues with shipment a…
I have had issues with shipment a couple of times because of my old address and everyone have spoken to has always resolved this quickly. I do appreciate them getting back to me with updates and providing all the details. Amazing customer service!
19 juin 2025
Avis spontané
Réponse de WINC
Hello Haydee,
Thank you for the kind words! We’re so glad to hear our team was able to quickly resolve your shipping issues and keep you updated along the way. Providing clear communication and attentive service is always our goal, and it’s wonderful to know that came through in your experience.
If there’s ever anything else we can help with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
I had an issue with the wine I…
I had an issue with the wine I received. Jennifer was super helpful and made it right. Winc consistently has great customer service!
23 juin 2025
Avis spontané
Réponse de WINC
Hello Julie,
Thank you for your wonderful review! We’re so glad Jennifer was able to help resolve the issue and make things right for you. It’s great to hear that her support reflected the consistent service you’ve come to expect from us. We’ll be sure to share your kind words with her!
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
MY shipment showed delivered but the…
MY shipment showed delivered but the tracking info on fedex was incomplete and we never received the shipment. We contacted customer support and Gabriel took charge of managing us thru the process. It was a bit unclear as exactly what had happened but in the end the company came through and replaced the missing case of wine. While more than a bit frustrating Gabriel kept us informed and worked thru the red tape on his end to our complete satisfaction. I felt like my long time standing as a loyal customer was rewarded.
3 juin 2025
Avis spontané
Réponse de WINC
Hello Dennis,
Thank you for taking the time to share your experience! We’re so glad Gabriel was able to step in, keep you informed, and make sure your shipment issue was resolved. We understand how frustrating delivery challenges can be, and it’s wonderful to hear that his support turned things around to your complete satisfaction.
We also want to sincerely thank you for being a loyal customer over the years. It means so much to us to have your continued trust.
If there’s ever anything else we can help with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
John was very patient and understanding.
John was very patient and understanding.
19 juin 2025
Avis spontané
Réponse de WINC
Hello there,
Thank you for the kind words! We’re so glad to hear that John’s patience and understanding made your experience a positive one. We’ll be sure to share your feedback with him.
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Réponse de WINC
Hello Jeff,
Thank you for your review! We’re so glad our team was able to solve your problem and provide the support you needed.
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Winc has amazing customer service
Winc has amazing customer service! They are accommodating and understanding. Plus the wine is delicious and I rarely get a headache from them
17 juin 2025
Avis spontané
Réponse de WINC
Hello Shelby,
Thank you so much for the glowing review! We’re delighted to hear that you’ve enjoyed both our wines and the support from our team. Knowing that you find our service accommodating and our wines delicious makes us very happy. We’ll raise a glass to that! 🍷
If there’s ever anything else we can help with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
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