I cannot drink wine anymore for heath reasons. I cancelled by email (which is what the site at the time said to do). Since I didn't keep answering their emails they did not cancel my subscription. Sin... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
WINC provided excellent wines to me over the COVID SEASON! I’ve enjoyed their wines since then. I had a problem once with a damaged delivery, and WINC gave $25 off my next order. Customer service is... Voir plus
Our wines were previously with Bright Cellars and I think they got bought out by Winc. We’ve been customers for about 4 years and we still love it. Wine varieties and qualities are great, and they com... Voir plus
L'entreprise a répondu
Jenifer at Winc’s customer service solved my issue quickly and with courtesy. It’s rare to come across people who actually care about solving the problem, obviously Winc takes this seriously because J... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Winc connects you to a world of exclusive wines tailored to your tastes and offers wine delivery right to your door.
Coordonnées de contact
1370 Trancas Street #417, 94558, Napa, Etats-Unis
- 855 282 5829
- support@winc.com
- winc.com
4,2
Bien
63 avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Jane provided an unexpected response and exceptional service! We have been members since WINC began, and enjoy the opportunity to select unusual and fun wines and vintages. Thanks for great service!
Jane provided unexpected and exceptional
12 juin 2025
Avis spontané
Réponse de WINC
Hello Agatha,
Thank you for your kind words! We’re so glad to hear Jane provided such exceptional service. It’s wonderful to know she exceeded your expectations. We’ll be sure to share your feedback with her.
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Jane offered good options to address my…
Jane offered good options to address my issue and was clear and communicative over chat. Felt that she genuinely tried to resolve my problem satisfactorily
5 juin 2025
Avis spontané
Réponse de WINC
Hello Emily,
Thank you for sharing your experience! We’re so glad to hear Jane provided clear communication and thoughtful options to resolve your issue. It’s wonderful to know her genuine effort made a positive difference for you. We’ll be sure to pass along your kind words to her.
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Great wines and customer service.
5 juin 2025
Avis spontané
Réponse de WINC
Hello Chris,
Thank you for the wonderful feedback! We’re so glad to hear you’re enjoying both the wines and the support from our team.
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
I had an issue with an order shipment…
I had an issue with an order shipment and Jane at Winc was very helpful. Thanks for fixing my issue!
27 mai 2025
Avis spontané
Réponse de WINC
Hello Scott,
Thank you for your kind review! We’re so glad Jane was able to assist you and get your shipment issue resolved smoothly. We’ll be sure to share your feedback with her. It will make her day!
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Réponse de WINC
Hello Mark,
Thank you for the wonderful feedback! We’re so glad to hear you’re enjoying our products and company.
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Delivery problem
I had a problem with my delivery and didn't receive my monthly order. I contacted Jane at Winc and she took care of everything. It was resolved quickly and efficiently and Jane always responded promptly. You couldn't ask for better service. I love this wine club.
5 mai 2025
Avis spontané
Réponse de WINC
Hello Linda,
We’re so glad to hear Jane was able to quickly and efficiently resolve your delivery issue. We’ll be sure to share your kind words with her! Thank you for your continued support of our wine club; we truly appreciate having you with us. If you ever need assistance in the future, please don’t hesitate to reach out to our Customer Service Team at 844-444-9311, via live chat, or at customerservice@splashwines.com.
Warm regards,
Splash Wines Customer Service Team
The payment and refund process are SCAM!!! So need some improvements for the refund
This has been very challenging even if my intention was not to enroll a monthly membership it had been charging and hard to cancel the membership. I see many customers experience the same, in addition to that Winc does not refund they are keep saying your credits will not be expired so please order more Wines. I strongly recommend people not to purchase Wines from Winc you will face very challenging processes with very dissatisfaction of customer experience. They also told me that I clicked the terms & conditions for the refunds, do you think most of customers look at every terms & conditions in detail??? I doubt it. I had over $800 and now $500 left for refunds. THIS IS NOT POOR AND SCAMMING PROCESS.
25 avril 2025
Avis spontané
Réponse de WINC
Hello Taka,
We’re truly sorry to hear about your experience and understand how frustrating this must feel. While credits aren’t refundable, they never expire and can also be converted into a gift card to share with someone else. Our goal is to make sure they still hold value for you.
We’d really appreciate the chance to review your account directly and see what more we can do to help. Please reach out to us at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Best regards,
Winc Customer Service Team
Splash is outstanding
Splash wine has outstanding customer service.
They have very good red wine and the white selection has improved vastly.
We are long time customers.
7 avril 2025
Avis spontané
Réponse de WINC
Hello Teri,
Thank you so much for the wonderful 5-star review! We’re thrilled to know you’ve enjoyed our reds and noticed the improvement in our white wine selection. Hearing this from a long-time customer means the world to us. We’re equally grateful for your kind words about our customer service. It’s always our goal to make your experience outstanding.
If there’s ever anything we can assist you with, please don’t hesitate to reach out at 844-444-9311, via live chat, or at customerservice@splashwines.com.
Warm regards,
Splash Wines Customer Service Team
I had an issue with a gift card
I had an issue with a gift card, and Jennifer worked overtime to help me sort it out. I appreciate her and the customer support.
5 janvier 2025
Avis spontané
Réponse de WINC
Hello Majick,
Thank you for your kind feedback! We're thrilled to hear that Jennifer was able to assist you and resolve the issue with your gift card. We truly appreciate your patience and are grateful for your recognition of our customer support team.
If there’s anything we can assist you with, please don’t hesitate to reach out at +1 855 282 5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Can't use credits without a membership…
Can't use credits without a membership and can't refund credits. They do not make it easy to cancel your membership without speaking to a rep. Website has a tendency to work incorrectly as well
20 septembre 2024
Avis spontané
Réponse de WINC
Hi Myles,
Thank you for sharing your feedback. I’m sorry to hear about the challenges you’ve experienced with canceling your membership and using your credits. I understand how frustrating this must have been, and I sincerely apologize for any inconvenience.
We do offer the option to cancel your subscription online by logging into your account. While, as per the terms and conditions agreed upon when ordering, credits cannot be converted to refunds, they do remain available indefinitely in your account. You can use them to order wines or convert them into a gift card to share with someone special.
We’d love the opportunity to improve your experience and discuss additional options for your account. Please feel free to reach out to us at 1-855-282-5829, via live chat, or by emailing support@winc.com. We're constantly working to enhance our customer service, and we hope to serve you better in the future
Best regards,
Winc Customer Service Team
Immediate Response
I loved Winc but being pregnant it just didn't make sense, they were very informative and quick with responding to help me cancel my membership. I will definitely be back!
9 septembre 2024
Avis spontané
Réponse de WINC
Hi Kate,
Thank you so much for your kind words! I’m glad to hear that our team was able to assist you quickly and that you found our service informative. Congratulations on your pregnancy, and we completely understand your decision to pause your membership.
We look forward to welcoming you back when the time is right. If you need any assistance in the future, don’t hesitate to reach out to us via email support@winc.com, live chat or call us at +1 855 282 5829.
Wishing you all the best!
Best regards,
Winc Customer Service Support
Damaged order
I placed a recent order that was damaged during transit and never made it to me. I reached out to customer service and they were able to place a reshipment order for me. Jennifer was polite and resolved my issue easily! Thanks for great customer service!
5 septembre 2024
Avis spontané
Réponse de WINC
Hi Lindsey,
Thank you for your feedback! I’m sorry to hear about the damage package, but I’m thrilled to know that Jennifer was able to assist you promptly and resolve the issue. We appreciate your patience and your kind words about our customer service.
If you need any further assistance or have any more questions, please don’t hesitate to reach out to us via email support@winc.com, live chat or call us at +1 855 282 5829. We’re here to help and look forward to serving you again!
Cheers,
Winc Customer Service Support
Réponse de WINC
Hi Amanda,
Thank you for your kind words! We’re delighted to hear that you found our service friendly and responsive. If you need any further assistance or have any questions, please feel free to reach out to us via email support@winc.com, live chat or call us at +1 855 282 5829. We’re here to help and look forward to serving you again!
Cheers,
Winc Customer Service Support
Awesome customer service
The customer service rep (Jennifer) was so helpful and stayed on the chat with me until I could complete my order.
17 août 2024
Avis spontané
Réponse de WINC
Hi Barbara,
Thank you for your feedback! I’m thrilled to hear that Jennifer was so helpful and stayed with you until your order was completed. We’re proud of our team’s dedication to providing excellent service.
If you need any further assistance or have additional questions, please don’t hesitate to reach out via email support@winc.com, live chat or call us at +1 855 282 5829. Your satisfaction is our top priority and we’re here to help!
Cheers,
Winc customer Service Support
I had issues with the site and it…
I had issues with the site and it removed my credits and a special discount code. Jennifer worked fast and was able to apply the code and credits for me! Thank you Jennifer for your patience in ensuring this was taken care of so promptly! Love your wines and the way you treat your customers!
22 juin 2024
Avis spontané
Réponse de WINC
Hi Coren,
Thank you for sharing your experience with us! We're delighted to hear that Jennifer was able to assist you quickly and effectively. We appreciate your kind words and are thrilled that you enjoy our wines and customer service. Your feedback is invaluable to us, as we are committed to making continuous improvements based on your input to ensure a seamless shopping experience. We'll share your comments with our team and continue to strive for the best customer service possible.
Should you have any questions or concerns please don't hesitate to reach out to us via email support@winc.com, live chat or call us at +1 855 282 5829.
Cheers
Rowena T
Winc
WHAT?!?!?
I ordered on 10/11, it is now 10/26 and I haven't heard anything. I called the support number and it hasn't been processed yet - what? I asked for a refund then, but I can't do that since it is being processed - what? I asked to cancel the subscription and that was fine - I'll see if that actually happens. I ask when I can expect the wine and am told that if I re-do my subscription, it could be prioritized - what!?!? Seriously, I laughed out loud. All done, no thank you. Hopefully I actually get the wine and am no longer charged.
27 octobre 2022
Avis spontané
Réponse de WINC
Hi Sandra,
Thank you for reaching out, and I’m truly sorry for the delays and frustration you’ve experienced. I completely understand how disappointing it is to face such issues, and I apologize for the confusion around your order and refund.
We strive for smooth, timely deliveries, and it’s clear we fell short here. We're currently looking into what went wrong to ensure this doesn’t happen again. If your wine hasn’t arrived yet or if there’s anything else we can do to make this right, please let us know.
You can reach us at 1-855-282-5829, via live chat, or at support@winc.com. We sincerely appreciate your patience and hope to provide you with a better experience moving forward.
Best regards,
Winc Customer Service Team
This company is a SCAM!!!
This company is a SCAM!!!! Do not waste your money. They make it extremely hard for you to cancel your membership, and try to give you other options around it, which all end up to automatically charging your account, then you HAVE to use the credits (they do not give you refunds). You can't use your credits if you cancel your account, so you have to use your credits before you cancel. It is a SCAM! Terrible customer service. Once I went to cancel my account, she asked me if I wanted to change to bi-monthly. I said "no cancel my account", then she asked if I wanted to do it quarterly. What part of cancel my account don't you understand? THEN, she tells me that she cannot cancel my account because I just placed an order and it hasn't shipped yet. My account couldn't be cancelled after I already ordered with my credits! SCAM SCAM SCAM.
14 octobre 2022
Avis spontané
Réponse de WINC
Hi Heather,
Thank you for sharing your feedback. I’m truly sorry for the frustration you’ve experienced while trying to cancel your account. I completely understand how upsetting this situation has been, and I apologize for the inconvenience.
We aim to make our terms and processes clear, but it’s clear we didn’t meet your expectations here. Your experience matters, and we’re taking your feedback seriously to improve our service and make the cancellation process smoother.
If there’s anything we can do to help resolve this issue quickly, please contact us at 1-855-282-5829, via live chat, or at support@winc.com. We’ll make sure to address your concerns as a priority.
Thank you for your patience, and we hope we can make this right.
Best regards,
Winc Customer Service Team
Subscription scam
You cannot pause the subscription, but they usually get a reminder email a few days before to decide whether you want to to order or skip the month. However, TWICE I did not receive the reminder email and automatically got charged and mailed wine I did not want. Customer service did not take any responsibility. Shame on me for making the mistake to stick with winc after the first "email glitch." At this point, it's either a conscious SCAM, or one of opportunistic negligence. Either way, there's plenty of other places to get your wine!
19 avril 2021
Avis spontané
Réponse de WINC
Hi Diana,
Thank you for your feedback, and I’m truly sorry for the frustration you've experienced with the reminder emails and unexpected charges. I understand how upsetting it is to feel charged for something you didn’t want, and I apologize if we didn’t handle your concerns properly.
We always aim to provide clear and reliable service, and it’s clear we fell short in this case. Please reach out to us at 1-855-282-5829, via live chat, or email support@winc.com with your account details, and we’ll make sure to resolve this promptly for you.
We appreciate your feedback and will use it to improve, ensuring this doesn’t happen again. Thank you for bringing this to our attention, and we hope to earn back your trust.
Best regards,
Winc Customer Service Team
Awful customer service!!
Awful customer service!!! It is impossible to cancel this subscription service after you start it. I can’t even delete my card info. Avoid this at all cost.
6 mars 2021
Avis spontané
Réponse de WINC
Hi Nikki,
Thank you for your feedback, and I’m truly sorry to hear about the difficulties you’ve faced in canceling your subscription and managing your account. I completely understand how frustrating it can be when things don’t go as expected.
At Winc, we strive to communicate our subscription terms clearly and provide options that work for you. It’s clear we didn’t meet your expectations this time, and I sincerely apologize for that.
Please reach out to us at 1-855-282-5829, via live chat, or at support@winc.com with your account details. We’re here to prioritize your concerns and make sure your request is handled promptly.
Thank you for bringing this to our attention, and we hope to resolve this for you soon.
Best regards,
Winc Customer Service Team
False advertising
False advertising
I signed up for natural wines, as they advertised. I could not find information on the wines being sent on portal website, ordered anyway, yet was not sent natural wines.
They are out of stock with no date of refilling stock.
2 stars for fast delivery
*EDIT thanks for the reply 3 years, 8 months and 5 days later. 🤷♀️
21 janvier 2021
Avis spontané
Réponse de WINC
Hi Lori,
Thank you for your feedback, and I’m sorry to hear about the confusion regarding your order of natural wines. I completely understand how disappointing it is to receive something different from what you expected, especially when stock availability is uncertain.
We want to ensure you have a positive experience with us, so please reach out at 1-855-282-5829, via live chat, or email support@winc.com with your order details. We’re here to help resolve this issue and make things right for you.
Your input is valuable to us, and we appreciate the opportunity to improve our service.
Best regards,
Winc Customer Service Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.