I cannot drink wine anymore for heath reasons. I cancelled by email (which is what the site at the time said to do). Since I didn't keep answering their emails they did not cancel my subscription. Sin... Voir plus
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Lisez les avis des autres
WINC provided excellent wines to me over the COVID SEASON! I’ve enjoyed their wines since then. I had a problem once with a damaged delivery, and WINC gave $25 off my next order. Customer service is... Voir plus
Our wines were previously with Bright Cellars and I think they got bought out by Winc. We’ve been customers for about 4 years and we still love it. Wine varieties and qualities are great, and they com... Voir plus
L'entreprise a répondu
Jenifer at Winc’s customer service solved my issue quickly and with courtesy. It’s rare to come across people who actually care about solving the problem, obviously Winc takes this seriously because J... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Winc connects you to a world of exclusive wines tailored to your tastes and offers wine delivery right to your door.
Coordonnées de contact
1370 Trancas Street #417, 94558, Napa, Etats-Unis
- 855 282 5829
- support@winc.com
- winc.com
4,2
Bien
63 avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good Customer Service & Good Wine
I joined winc wine club to give mail order wine a try - way back in February when the virus spread was still new information. My first box of wine was AWESOME! I was looking forward to more orders when I was exposed to someone with the virus. I decided to cut costs, and this subscription was one of the targets. I went to the faq page and searched for "cancel". Then I called customer service. They obviously have a script to read, for customer retention tactics. But once they heard me say, No, please cancel my subscription now. It was done.
I will rejoin at some point, it is fun to try new wines.
28 octobre 2020
Avis spontané
They make it impossible to cancel…
They make it impossible to cancel online. Ids a false cancel screen that takes you to a blank page.
26 août 2020
Avis spontané
Réponse de WINC
Hi Reese88,
Thank you for your feedback, and I sincerely apologize for the challenges you’ve faced in trying to cancel your account online. I completely understand how frustrating it is to encounter a misleading cancel screen and end up on a blank page. This is not the experience we want for our customers.
We’re here to help! Please reach out to us at 1-855-282-5829, via live chat, or email support@winc.com with your account details, and we’ll make sure to resolve this for you quickly.
Your feedback is invaluable in helping us improve our service, and we appreciate you bringing this to our attention. We hope to provide you with a much better experience in the future.
Best regards,
Winc Customer Service Team
Shady company
I ordered from winc ONCE in Sep, 2018 and never ordered again. Today, on May 16th 2020, I found a paypal charge of $61 to winc for wine that I never ordered. I go to winc I try to ponder what my password could even be and investigate and find that they’ve decided to start billing me monthly for a curated box when I never would have subscribed to that kind of thing. I check my email and not a single notification of my nw order or impending charge of 61 DOLLARS! Extremely shady automated system that is designed to scam you out of money at 4 am and not even alert you.
16 mai 2020
Avis spontané
Réponse de WINC
Hi Parker,
Thank you for sharing your concerns, and I sincerely apologize for the unexpected charge and the confusion surrounding your account. I understand how alarming it must be to see a charge for a subscription you didn’t intend to sign up for, especially without any prior notification.
At Winc, we strive to communicate clearly about our subscription options, and I regret that we didn’t meet those expectations in your case. Your experience is very important to us, and we want to make things right.
Please reach out to us at 1-855-282-5829, via live chat, or email support@winc.com with your account details. We’ll prioritize resolving this issue for you as quickly as possible.
Thank you for bringing this to our attention. We appreciate your feedback and hope to provide you with a much better experience moving forward.
Best regards,
Winc Customer Service Team
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