I just tried to take advantage of the Memorial Day sale which says if you order any 15 bottles of wine you will receive a 50% discount at checkout. That was not happening for me. I contacted their cus... Voir plus
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When I needed to call Wine Insiders, they have always been helpful. I called today regarding my shipment. I have it sent to FED EX, because it's easier to pick the wine up there, instead of wonderin... Voir plus
My case of wine arrived with a bottle broken. That fact was visibly obvious before the box was opened, and easily confirmed upon opening the box. There was no doubt it happened during shipment, and... Voir plus
Wineinsiders has great customer service. Orders are delivered promptly and are easy to either have delivered at your home or to an alternate location (ie. Walgreens). They offer very good wines from... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!
Coordonnées de contact
PO Box 15158, 90209, Beverly Hills, Etats-Unis
- (800) 615-7304
- info@wineinsiders.com
- wineinsiders.com
4,3
Excellent
200 avis
A répondu à 63 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Eula was my customer service…
Eula was my customer service representative. Eula was very helpful and pleasant to work with. Very customer focused.
19 mai 2026
Avis spontané
…wine not up to my standards
Customer service representative was very receptive-listened well
15 mai 2026
Avis spontané
False advertising
I just tried to take advantage of the Memorial Day sale which says if you order any 15 bottles of wine you will receive a 50% discount at checkout. That was not happening for me. I contacted their customer service and was informed that the wines I was ordering were not eligible for a discount. So much for the ad stating ANY. Customer service also stated that they would inform marketing for future sales. But they have been doing this almost one year maybe even longer anytime I will order during one of their sales the discount ever applies to my orders. That is why I have not purchased one from them and almost a year. Don't do false advertising and think it is acceptable.
14 mai 2026
Avis spontané
When I needed to call Wine Insiders
When I needed to call Wine Insiders, they have always been helpful. I called today regarding my shipment. I have it sent to FED EX, because it's easier to pick the wine up there, instead of wondering if the driver will deliver it. Was confused about the delivery notification from FED EX, I called to verity that the shipment was going to the correct FED EX. I was reassured it was, and when I went, the wine was there.
I enjoy how fast I receive the wine.
9 mai 2026
Avis spontané
Associate was very clear & helpful!
5 mai 2026
Avis spontané
Wine insiders is really great to order…Pleased Customer
Wine insiders is really great to order from. I got my shipment today and OMG glass all inside , bottles broke. I called and I talked with a couple of representatives and they told me they would replace the shipment. I sent over everything they asked for to get my shipment out right a way. I received my new reshipment order number. I really appreciate the kind customer service I received today. I have ordered from the company many times. Every once in awhile they will throw in a thank you gift. Thanks again!
1 mai 2026
Avis spontané
Very helpful
Called and talked with James who was very helpful. The wine I wanted appeared to be out of stock, but James was able to assist with finding what I needed. Looking forward to receiving and enjoying the wine from this order.
25 avril 2026
Avis spontané
I appreciate the customer service and…
I appreciate the customer service and support at Wine Insiders.
24 avril 2026
Avis spontané
Fast and effective customer support.
My case of wine arrived with a bottle broken. That fact was visibly obvious before the box was opened, and easily confirmed upon opening the box. There was no doubt it happened during shipment, and the shipper agreed. I contacted customer support at Wine Insiders. They understood the issue and provided fair compensation immediately. Note that we have been buying cases of wine from these folks every 6 to 8 weeks for several years, and have never had a problem before, but stuff happens. Other than that issue, we were totally pleased with the remaining wine.
16 avril 2026
Avis spontané
Annel was awesome
Annel was pleasant, knowledgable, helpful and speedy in solving my problem. A great job .
16 avril 2026
Avis spontané
Super helpful rep answered the phone…
Super helpful rep answered the phone quickly and provided me with the information I needed!
15 avril 2026
Avis spontané
Problem Solved
I have ordered from wine insiders for many years. I am always satisfied with the wine and how quickly it arrives. Today I had a little problem with an order. James was able to rectify it in no time. I really appreciate the great customer service.
27 mars 2026
Avis spontané
Réponse de Wine Insiders
Hello Jan,
Thank you so much for the 5-star review and for being a loyal customer for so many years! We are truly sorry to hear that you encountered a hurdle with your order today; we absolutely acknowledge that even a 'little problem' can be an unwelcome interruption to your day, and we apologize for any stress or inconvenience this caused.
Please be reassured that your satisfaction is our top priority. We are delighted to hear that James was able to step in and rectify the situation so quickly! It’s wonderful to know our team’s dedication to great service continues to meet your expectations. If you ever need further assistance, please feel free to reach us at +1 800-615-7304 or info@wineinsiders.com. We look forward to many more years of serving you!
Warm regards,
The Wine Insiders Team
Long time customer has one unsatisfactory bottle credited.
We've been doing business with Wine Insiders, and predecessor firms, for many years. The choice of table wines at reasonable prices, reasonably fast delivery, and the guarantee to stand behind their products is exceptional. For the first time in several years, one of the wines was "corked". I called WI and was given immediate credit - cordial and professional customer service.
25 mars 2026
Avis spontané
Réponse de Wine Insiders
Hello John,
Thank you so much for the 5-star review and for your dedicated loyalty over the many years! We are truly sorry to hear that you encountered a 'corked' bottle in your recent selection. We absolutely acknowledge how disappointing it is to open a bottle only to find it doesn’t meet our quality standards; we apologize for the letdown and the inconvenience this caused.
Please be reassured that standing behind our wines with a 100% Satisfaction Guarantee is a promise we take very seriously. We are so pleased to hear that our representative was able to provide the professional and immediate support you deserve. If you ever need assistance in the future, please don't hesitate to reach us at +1 800-615-7304 or info@wineinsiders.com. We look forward to many more years of serving you!
Warm regards,
The Wine Insiders Team
Excellent customer service
Excellent customer service. I am curious to experience the 'Mystery Case'
20 mars 2026
Avis spontané
Réponse de Wine Insiders
Hello Petros,
Thank you so much for the 5-star review and for your kind words regarding our customer service team! We are truly sorry if we haven't yet provided enough information to move you from 'curious' to 'tasting' when it comes to our Mystery Case. We absolutely acknowledge how important it is to feel fully informed before trying a new wine experience, and we apologize if our current descriptions haven't quite answered all your questions yet.
Please be reassured that our Mystery Cases are one of our most popular ways to discover high-quality labels at an incredible value. We are excited for you to experience it! If you have any specific questions before placing your order, please feel free to reach us at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
Excellent customer service
Excellent customer service. The representative was patient and knowledgeable about what I needed to do to complete my order. I have been shopping at Wine Insiders for more than ten years and ALWAYS get customer satisfaction. Great wines at great prices.
20 mars 2026
Avis spontané
Réponse de Wine Insiders
Hello Carly,
Thank you so much for your incredible 5-star review and for being a loyal customer for over ten years! We are truly sorry, however, for the initial hurdle you encountered that required extra assistance to complete your order. We absolutely acknowledge how frustrating it can be when a process isn't as smooth as expected; we apologize for any stress or time this took out of your day.
Please be reassured that we are delighted our representative was able to provide the patient and knowledgeable support you deserve. Your long-standing support means the world to us, and we are committed to ensuring your next decade with Wine Insiders is filled with great wines and even better experiences.
Warm regards,
The Wine Insiders Team
I ordered 15 bottles of wine
I ordered 15 bottles of wine. It would not let me apply the spd50 code. When I contacted customer support James was very helpful. He placed my order for me. He knew exactly what was going on. I got my wine ordered with his help.
12 mars 2026
Avis spontané
Réponse de Wine Insiders
Hello Nicki,
Thank you for the 5-star review! We are truly sorry for the technical frustration you experienced when trying to apply your 'spd50' code. We absolutely acknowledge how discouraging it is when a checkout process doesn't work as expected, and we apologize for the initial hurdle in placing your 15-bottle order.
Please be reassured that we are thrilled James was able to step in, identify the issue, and ensure your order was placed correctly with the discount applied. We will be sure to share your kind words with him and his team. Thank you for choosing Wine Insiders, and we hope you enjoy every one of those 15 bottles!
Warm regards,
The Wine Insiders Team
We have ordered from Wine Insiders for…
We have ordered from Wine Insiders for many years and appreciate the wine and frequent discount offers. Today, after many unusual difficulties with online ordering, I received an apology and excellent service when I called and was finally able to place the order.
12 mars 2026
Avis spontané
Réponse de Wine Insiders
Hello Leigh,
Thank you so much for being a loyal customer for so many years! We are truly sorry for the unusual difficulties you faced with our online ordering system today. We absolutely acknowledge how frustrating it is when a familiar process becomes a hurdle, and we apologize for the time and effort it took to get your order placed.
Please be reassured that we are thrilled our phone support team was able to provide the excellent service and apology you deserved. We take these technical glitches seriously and are working to ensure a smoother experience for your next visit. Thank you for your continued support and for the 5-star rating!
Warm regards,
The Wine Insiders Team
The importance of customer service!
Despite the challenges of not being able to complete the order online, Michael was extremely helpful when I called to complete the order. Glitches do happen. Customer service was top notch.
25 février 2026
Avis spontané
Réponse de Wine Insiders
Hello Ainsley,
Thank you for your feedback. We are truly sorry for the challenges you faced while trying to complete your order online. We absolutely acknowledge how frustrating a technical glitch can be when you're ready to check out, and we apologize for the extra effort required to finalize your purchase.
Please be reassured that we are sharing your feedback with our IT team to help smooth out those digital bumps. We are so glad Michael was there to provide 'top-notch' service and get your order completed! If you need anything else, we are always here at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
FedEx damaged the delivery and…
FedEx damaged the delivery and therefore stated they could not deliver my wine. I called the next day and received excellent service. The agent confirmed the damage and resent my order.
25 février 2026
Avis spontané
Réponse de Wine Insiders
Hello Karen,
Thank you for the positive review! We are truly sorry for the mess and the delay caused by FedEx damaging your original delivery. We absolutely acknowledge how disappointing it is to hear your wine won't be arriving as scheduled, and we apologize for the frustration of having to call in to fix it.
Please be reassured that we stand by our shipments, and we are so glad our agent was able to provide excellent service and get a replacement out to you immediately. We hope this next case arrives in perfect condition! If you need further assistance, we are always here at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
I accidentally ordered the mystery box
I accidentally ordered the mystery box. I sent an email and within two minutes they responded with taking care of it. I called them to discuss with a nice man who answered the phone and he verified it was canceled and he helped me re-order my original 11 bottles. Best customer service in any business I’ve dealt with for a very long time. I’ve been a member for several early years and I appreciate all that you do.
Thank you MB
24 février 2026
Avis spontané
Réponse de Wine Insiders
Hello Michelle,
Thank you for your review! We are truly sorry for the initial stress of accidentally ordering that mystery box—we absolutely acknowledge how nerve-wracking it can be to click the wrong button, and we apologize for any worry that caused.
Please be reassured that we are so proud of our team for their lightning-fast response and for helping you secure your original 11 bottles! To be called the 'best customer service' you've dealt with in a long time is the highest compliment we could receive. Thank you for your years of loyalty! If you need anything else, we are always here at 800-615-7304 or info@wineinsiders.com.
Warm regards,
The Wine Insiders Team
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