Allianz Global Assistance Avis 

The worst insurance company ever! I bought travel+ phone insurance via Lloyds bank app for £12.50/ month + additional club lloyds fee. I missed my flight and had to book a new flight from Paris to London. Even after providing all the information about missing flight the reps at Allianz global assistance kept delaying the claim asking for same information again and again and literally taking ages to reply. Im still dealing with my travel insurance claim from last year September 2025 and still Allianz global assistance is just not replying or if they reply they ask the same questions that were already answered in previous emails. I bought travel insurance for peace of mind but turned out viseversa. Avoid buying this insurance at all costs..

They somehow always have IT issues when it comes to paying…

Before my sister and I flew to Japan, I bought a travel insurance policy through AAA (the broker) from Allianz Global Assistance. Both of our names were on the policy. My sister fell in Tokyo, fractured a femur, had major surgery, and spent 11 nights in a Tokyo hospital. She was heavily sedated the whole time. The surgeon ordered that she fly back to the US in a first-class seat to avoid deep vein thrombosis (she couldn’t stand/walk). I bought 2 first class tickets from Tokyo to Atlanta. I needed to take care of her during our long flight (> 11 hours). Allianz refunded us for her ticket but not mine. We called 5 times to request my refund politely. We were promised a follow up contact each time but never got it. Only when my lawyer filed my lawsuit did AGA pay me. I will never buy anything from AGA again.

Could not be more unimpressed. I’ve been trying to deal with a case an give updates on my condition as I was told if I did not I may be not have my health issue covered. Despite this every time I call every person I talk to says “sorry I’ll just transfer you to the right department” and then proceed to out me on hold. At this point I’ve called over 6 times (on different days) and spent over 6 hours on hold. I’ve also pressed the dial codes for almost every department at this point that could POSSIBLY have to do with my situation meaning that someone just sign wanting to do their job. Absolutely ridiculous.

Don’t trust this company for ticket protection. Couldn’t make the event and they wouldnt let me even file a claim after i paid for insurance. This is a scam don’t fall for it.

Ik heb per ongeluk twee facturen betaald. Na drie e-mails en een telefoontje wacht ik nog steeds op een terugbetaling. Zeer moeilijke communicatie.

My flight DFW-TPA, cancelled about 5:00pm, rescheduled to later flight, cancelled again, rescheduled overnight to 12:00pm following afternoon. Hotel, transportation, meals= about $450.
Because it wasn’t 24 hours+ I only received $150.00!!!!????
Worthless insurance! It should cover overnight!

I had to book very expensive, non-cancellable rooms at a Washington DC hotel for a meeting with senior military. I paid a high price for Allianz cancellation insurance. The meeting got canceled because the officers got called away to attend to urgent military issues. Allianz denied my claim, proving this insurance essentially worthless. STAY AWAY!

Letterlijk alles ging mis toen we in panne vielen met onze auto in Zuid-Frankrijk begin juli 2024. We hebben een golden protection global verzekering bij Allianz, maar er werd geen enkele actie genomen om ons verder te helpen. We hebben alles zelf geregeld: hotelovernachting, huurauto, vervangwagen terug in België. Een grote ramp! En dan proberen ze zich nog telefonisch in te dekken alvorens een repatriëring te willen regelen. Veel te dure verzekering om geen enkele assistentie te krijgen wanneer het nodig is. Blijf hier zeker van weg, geen aanrader!