Andrex Avis 107

Andrex plain white toilet rolls are awful now with horrible wave patterns. It feels stiff and rough like kitchen roll. Why has this been changed? It was better plain and smooth without patterns. Won't buy this anymore.

The toilet rolls are very soft but the seration between each slice was absolutely rubbish. When you tear a piece, a piece or more comes off the next piece
RUBBISH!

Low quality product, annoying that every sheet advertised the name.. and their TV adverts are simply dreadful, off putting and insulting. I certainly don't want to hear about pregnancy pooing over dinner.

Andrex quality is now worse than a stores own brand. Won’t be buying it anymore. If you are going to produce an inferior quality product maybe your prices should reflect that.

I purchased Andrex Supreme Quilts Toilet Tissue 4 Rolls from Sainsbury’s and one of the toilet rolls that I removed from the sealed pack looked like it had got mould on it - part of the roll was squashed with stuck crinkled layers of toilet paper with grey stains. Called Kimberly Clark customer service who were useless repeatedly asking me the same questions and offering a small voucher that can only be used instore and did not even cover the cost of the toilet roll. Have since switched brands and no longer purchase any of Kimberly Clark products including Kleenex and Andrex

i would have given 5 stars before but due to changes it’s now 2 stars and thats being generous. bought andrex (family soft with puppies on)for a long time. was disappointed they changed packaging a good few months ago, as it had a handle. not easy to pick up a 24 pack without handle but persevered, even though i have arthritis, but it’s niggled me every time bought a pack since. also i have dark grey bathroom and it leaves lots of fluffy fibres on floor etc. always cleaning it, but just put up with it as nice and soft and thickish and we were all happy with the paper itself. then last 2-3 months i’ve noticed a strong smell when opened a pack, maybe like cheap paper towels. it makes the whole bathroom smell of it, it’s that strong. anyway its not very nice, i’ve also noticed it’s making me itch since the smell arrived, obviously they’ve changed the products they use to make it. and so that was it, i’ve had to buy a different brand. i’ve gone to cushelle, blue package koalas on roll, 32 rolls, handle on the pack, no fluff, still soft and no itching, and it’s roughly the same price. from my experience andrex are changing their products to get everything as cheap as possible and it really shows! the only thing i like about andrex now is that they have puppies on the sheets.

Absolutely shocking, so thin and rolls considerably smaller. Will never buy again. Will buy from Home Bargains, so much better

Always used Andrex toilet roll but thinking of changing as they're very bitty and perforation now hard to start the roll open, im disabled and struggle with my hands so I think might need to consider another brand ,got 16 packs watermelon and not as happy as used to be.

Andrex wipes used to have 40 sheets and quite thick and you only needed one. Now you get 36 sheets that are smaller thinner and you need 2. Yet they cost just the same. Poor quality and shrinkflation at its finest. I stopped using the toilet roll for the same reason

Why did you ruin the composition of the most trusted toilet roll in the UK? This last round of ensh*tification which began around November 2025 which was no doubt intended to create financial growth through using lesser quality paper for the same price ( financial growth that the company didn't need btw) has left it of the same consistency as budget loo roll.

I'll be making the jump to the Lidl own brand because it's like Andrex was 18 months ago for half the price 🙂👋 toodles.

If I could give nil stars I would.
What has happened to what was once the market leader.
I have bought andrex for as long as I can remember.
Andrex complete is so thin it is unusable !!.
They charge top prices for quality that has gone down the pan (excuse the pun).
No more, I will be changing over to a different make from now on.

Andrex ultimate quilt toilet paper seems to be so thin now that is disintegrates at smallest amount of moisture. It used to be brilliant and fairly thick, not any more. I will not buy it again. Search is now on for a good quality paper.

The papers melts in your hand. That's embarrassing when it's toilet paper. The roll is definitely not strong and long. It's too soft though. I won't buy it any more it's economy from well known stores or a koala bear for me!!!

Thin, narrow sheets and a huge hole in the middle of the toilet roll. What has happened to Andrex? From the former premium brand it has become low-grade economy. Very disappointing. Won't be buying again.

Andrex, in my opinion, have gone from being amongst the best toilet paper available to the worst. Very thin, not very wide and a far cry from quality product it once was...

Andrex toilet paper. Really poor quality, bought the quilted and it was as thin as tracing paper but not nearly as strong! Will not buy again.

Andrex please stop the untatsteful and disgusting adverts

The outer packaging suggests that they are patterned on the towel, but when opened they are not patterned on the towel, this very misleading and falsely being discribed, I am very disappointed this way of falsely discribeing your product to trick customers into a purchase.

Just watched latest add ref kids at school not going to the toilet. Absolutely disgusting, how much lower can our culture get!

Andrex toilet paper of late is beyond useless. It is now worse than the cheapest toilet paper public sector organization use. I have used this toilet paper for decades now and can say, I actually thought I picked up the cheap toilet paper by accident - nope, it was Andrex. NEVER AGAIN. Why would I pay 20% more for Andrex when the quality is the same as, if not worse than the cheap toilet paper from discount stores? shrinkflation at its very worst!!!!!