Apollo Motorhome Holidays - Broome Avis 

Good handover procedure, the van was all we needed and fitted our purpose superbly.

Check out person in Broome was wonderful. The truck itself, the Toyota Hilux, is solid and went through many water crossings with ease. The camper was not quite as solid as a door handle fell off, but the Apollo crew was very understanding, and actually fun to deal with in drop off.

the Motor home worked very well , and was very comfortable and easy to drive. the staff were very helpful and knew their product

Great package
Wonderful service at both collection and drop off

Jokham and Lauren in Broome were so helpful I. Getting us on the road.

Subject: Vehicle Condition and Service Issues - Booking Ref: WGR362067-1
Dear Customer Support Team,
I am writing to share our feedback regarding our recent rental (Booking Reference: WGR362067-1). While we managed to complete our trip, our overall driving and travel experience was severely compromised due to numerous mechanical and operational issues with the vehicle, as well as inadequate pre-rental preparation.
Below is a list of the issues we encountered:
1. Broken Side Mirror: The connection joint of the right side mirror was fractured and shook violently during transit, especially on uneven roads. This felt extremely unsafe while driving.
2. Dashboard Discrepancies: The dashboard instruments were inaccurate. The speedometer showed a discrepancy of over 10 km/h compared to Google Maps, and the dashboard clock was off by 1 hour and 50 minutes compared to Apple CarPlay, causing constant confusion.
3. Pre-existing Mirror Damage: The lower part of the right side mirror was cracked. When we reported this, the staff member simply told us "it doesn't matter because you purchased The Inclusive Pack (Platinum Cover)." This response was very frustrating—purchasing comprehensive insurance should not mean receiving a vehicle in poor condition.
4. Missing or Broken Accessories:
4.1 Missing quick-connect adapter for the water hose (we only noticed this on day three when trying to refill water).
4.2 One of the portable gas stoves was broken.
4.3 Only one set of bedding was provided, causing us to wake up cold during the night.
5. Faulty Fuel Cap Lock: The fuel cap lock was broken and could not be locked after closing.
6. Missing External Power Cover: The protective cover for the external power socket was missing. Staff told us it wouldn't affect anything, but we were concerned about potential safety hazards if it rained.
7. Loose Pot Handle: The handle on the cooking pot was loose, creating a burn hazard.
8. Loose Cabinet Door: Internal storage cabinet doors were loose and unhinged.
9. Damaged Side Window Support: The support mechanism for the side window was broken.
10. Low Engine Oil Light: The low engine oil warning light turned on halfway through our trip.
11. Inconvenience During Trip: During our first three days in Broome, we visited the thl branch daily to report these issues. Once we left Broome, we had no choice but to manage these problems on our own, which severely degraded our driving and travel experience.
In summary, although we completed our journey safely, the overall experience fell far short of expectations. While the staff were generally polite, there is significant room for improvement regarding vehicle maintenance, safety inspections, and pre-handover preparation.
We hope you will take this feedback seriously to improve your quality control for future customers.
Kind regards,
Meng Han Yu

Despite being busy, the crew maintained a professional and happy attitude.

They were very helpful in answering all their questions. The pick up and drop off were very smooth. The staff were very helpful and knew what they were doing. Our trip had no issues at all. Everything worked smoothly. Highly recommended.