Balfe's Bikes - Dulwich Avis 

Staff were super helpful and supportive as I had to buy the bike along with various different parts and accessories. I initially went in to choose a bike, and the team were incredibly supportive throughout the often bureaucratic approval process for the Cycle to Work scheme, making everything much easier and less stressful.
The service was excellent from start to finish, from helping me find the best-value deals to advising on the work that could be done on the bike and the different options available. The staff were knowledgeable and patient - happy to answer ALL my questions!

I will definitely be coming back in the future !

Very helpful. Allowed us to test a number of bikes and assisted in set up.

The tyre needed substitution, I realised on my way back on the bike after the annual revision. The price is quite high for the revision itself, they asked me then to pay for the tyre (not the work for putting it on) but I was kept waiting on the shop for more than 30min before I could finally get the bike back. It works well now but since the service is so expensive it should be more thorough. They apologised.

Ordering under the “cycle to work” scheme was easy enough but when we came to collect (on a specific date) and made ourselves known to staff, the staff ignored us for 15’ and then we had to repeat ourselves again. The paperwork was easy and efficient but the staff did not check the breaks on the bike (we had to adjust them later at home ourselves as they did not work well). The bike itself (Giant talon 4) has atrocious quality of pedals - we were not warned about it. It resulted in minor injury to my calf as the pedals turned out to have very sharp edges. We have now replaced the pedals but feel the staff should have cared more and talked to us about it/been more proactive. I expected more customer engagement and attention given it is a specialised shop.

Really good knowledgeable staff,(Jonathan )super (helpful ,terrific service able to narrow choices down, ordered bike in, then was able to return a week later & test ride my choices. Very happy with my purchase.

The fellas at the East Dulwich store are top notch! Honestly every time I come into store I’m greeted with a smile and they get the job done incredibly quick and professionally. I would recommend buying and/or for repairs with Balfes East Dulwich!

Visited the Dulwich branch after work; easy to find and get to. I visited on this occasion to collect an online order ahead of a big ride. The staff there were very friendly and helpful. Pricing for most essential high-quality items are competitive and reasonable. There is a good selection available online and in-store. Additionally, there are free bike stands inside the store meaning you don't need to lock it outside and risk your ride being stolen

Very honest and helpful advice for new bike purchase. Thanks!

Helpful and frindly staff. Great selection to order on-line! Pick up in store

A good service

Service was great as usual. Balfe’s were helpful when I went in impromptu and asked to test ride the bike I saw in the window. They processed the order timely and were patient and understanding when I had to delay the build and pick up by several weeks. This the 4th bike I’ve purchased from Balfe’s over the past 18 months and the service has always been excellent.

Knowledgable and personable staff. All good

Always a good service - in both respects. Just wish the wait was shorter to have it compleated.

Have nothing positive to say about this bike shop. They truly embody incompetence with poor communication thrown in for good measure. Every single part of dealing with them was painful. Would in no way recommend

local balfes is the dulwich branch

not rating this branch higher simply due to orders taking too long to process, enquiries taking too long to resolve and the tech mechanics kinda being very secretive or not taking the time to explain or help with more in depth issues - if not spending money on a service - was annoying being told to goto youtube all the time instead of trying to help/ take time in the shop
the staff are very polite and helpful to a point
overall happy with service just could be a bit more personal

Had some initial communication challenge where the bike in-take didn't quite make it properly onto their system, so it took a bit longer than I'd expected (I would have just brought the bike in a few days later) but they fixed both the screechy brakes and figured out the cause of the odd noise my frame was making. Very happy to be riding properly again with no worries, reasonable price too

Served by Mark who was so helpful in advising us on our first bike purchase including kitting us out with all safety equipment and providing tailored advice based on price and safety concerns and style.

Thanks to the super helpful and knowledgeable service we managed to find a bike quickly and smoothly with everything ready to go. Thank you!

I've had a long standing 'creaking sound' somewhere on my bike that other bike shops have failed to ameliorate; after trying a few options Mike located the issue and fixed it; thank you Mike. While its good for me, it's less so for Balfes as they lost out on me buying a new bike.