I was looking for a small daypack and Blacks had quite a good selection. Found one in the sale at a bargain price.
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Lisez les avis des autres
Had a great experience today buying walking boots. The staff, Ollie in particular, was really helpful - he must have gone to the back room five times when I kept asking for different sizes, but becaus... Voir plus
L'entreprise a répondu
Had a great exerpeince getting some walking boots for myself today. We visited Blacks in Bond Street, Bristol. Welcomed as we came into the shop and asked what we were looking for, and shown the righ... Voir plus
L'entreprise a répondu
Jake was so knowledgeable and couldn’t have been more helpful - we bought my husband and jacket and talked about suitable backpacks for my daughter. He offered alternatives and gave good detail of eac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
- Magasin d'articles de course à pied
- Magasin de chaussures
À propos de Blacks - Bristol
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
71 The Horsefair, Broadmead, BS1 3JP, Bristol, Royaume-Uni
- 01172 448566
5,0
Excellent
1 k avis
Demande des avis aux clients
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Réponse de Blacks - Bristol
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
A pair of walking shoes…
My wife bought a pair of walking shoes for our up coming holiday in the Lake District.
Sue (the lady in the shop) was excellent in understanding my wife requirements and needs. Sue guided her through all of the options available with the pros & cons without any hard sales talk and help us make the best purchase possible.
16 février 2026
Avis spontané
Réponse de Blacks - Bristol
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Good selection of walking boots, great staff
I came to buy walking boots. There was an excellent range, with a good mix of premium and more modest brands. I was served by Gus, who was really helpful. He was patient as I tried on lots of pairs and very knowledgeable, making valuable suggestions and comments. I've now worn the boots for a few weeks and I'm really pleased with them.
1 février 2026
Avis spontané
Réponse de Blacks - Bristol
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Réponse de Blacks - Bristol
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
A wonderful customer experience
I visited Blacks in Broadmead on Saturday 14 September 2026, with my daughter to gear up for her Duke of Edinburgh expedition.
We were assisted by Ollie, and I cannot speak highly enough of the experience.
As a professional Customer Service Training Facilitator, I have very high standards, and Ollie exceeded every one of them.
He was polite, professional, and incredibly kind. His product knowledge was extensive, and he explained everything with such eloquence and patience.
This is exactly the level of delivery that builds genuine brand loyalty. We left totally satisfied.
Blacks is lucky to have him!
It is rare to find a staff member who can balance efficiency with such a high level of personal care. This is precisely the kind of service that ensures customers return.
14 février 2026
Avis spontané
Réponse de Blacks - Bristol
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Jake did more than just get the job done
Jake did more than just get the job done, he smashed it out of the park!
Excellent service and took the time to listen and find the best possible product for us.
Give this guy a raise
8 février 2026
Avis spontané
Réponse de Blacks - Bristol
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
I found both Sue and Mary Sia to be a…
I found both Sue and Mary Sia to be a joy. Both Sue and Mary Sia assisted me to find what I required, provided customer service and overall left a satisfied customer. My umbrella experience was received beautifully. As I desired to get a replacement, which was delivered with ease. Thanks again for a memorable visit.
10 février 2026
Avis spontané
Réponse de Blacks - Bristol
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Gus was super knowledgeable about…
Gus was super knowledgeable about camping stoves. Was great and saying what's need and what's not. Was going to just come in and browse but ended up buying a stove,n
31 janvier 2026
Avis spontané
Réponse de Blacks - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The quality of the jackets you sale are…
The quality of the jackets you sale are outstanding the jackets I have bought are lovely and warm and the prices are excellent
16 janvier 2026
Réponse de Blacks - Bristol
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Great experience and helpful staff
Great experience and helpful staff, especially Jake who went out of his way to help and gave great advice :)
25 janvier 2026
Avis spontané
Réponse de Blacks - Bristol
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Great service!
Marysia was super helpful. I needed a coat that was accessible to me and she went above and beyond to help me find one. Thank you so much for your help.
23 janvier 2026
Avis spontané
Réponse de Blacks - Bristol
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
I recently visited the store twice and…
I recently visited the store twice and Tim served me on both occasions. He was very helpful, friendly and knowledgeable about the products. Tim made a suggestion for a pair of trial trainers that I would have overlooked if it were not for his assistance. I have worn them nearly every day since I purchased them. He also asked how I was getting on with them the second time I went to the shop. Definitely my go to shop from now on! I’m a satisfied customer!
13 décembre 2025
Avis spontané
Réponse de Blacks - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Staff were super nice
Staff were super nice. Ollie was really knowledgeable and gave me loads of time and tips. Helped me get the gear needed for specific environments.
14 janvier 2026
Avis spontané
Réponse de Blacks - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The staff
The staff ,
They were great , I'm sorry I didn't get any name .
But I had interaction with 2 members of staff and the manager, they helped me pick the best boot for me ( and waterproofer ), they listened to my concerns about the price.
Tops makes 👍
13 janvier 2026
Avis spontané
Réponse de Blacks - Bristol
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Jake was super helpful in helping me…
Jake was super helpful in helping me choose a raincoat. Was super friendly and gave me some very useful and honest advice.
7 décembre 2025
Avis spontané
Réponse de Blacks - Bristol
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Came in to buy new shoes and a…
Came in to buy new shoes and a headlamp. The assistant Gus was very helpful and friendly.
19 décembre 2025
Avis spontané
Réponse de Blacks - Bristol
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Served by Ollie- had a great overall…
Served by Ollie- had a great overall experience. Ollie was very knowledgeable and helpful with all of his recommendations. I’m new to camping and feel a lot more secure after this comforting experience.
3 décembre 2025
Avis spontané
Réponse de Blacks - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
I was looked after by Sue and although…
I was looked after by Sue and although it was busy in the shop she made time to engage with me in a way that helped me arrive at the best possible purchase, many thanks 🙏.
25 novembre 2025
Avis spontané
Réponse de Blacks - Bristol
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Great customer service
Great customer service! James who served me was extremely helpful and lovely.
29 novembre 2025
Avis spontané
Réponse de Blacks - Bristol
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
We were greeted by the staff in Bath and then were initially left to browse. We decided on the walking shoes. James was very knowledgeable and helpful.
Helpful & knowledgeable staff and very good value for money.
28 novembre 2025
Avis spontané
Réponse de Blacks - Bristol
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
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