Blacks - Newbury Avis 

Ordering and collecting all straightforward, communication good. Packaging was damaged which was disappointing as it was bought as a gift.

Very positive experience. Many thanks to Zak for all his advice and patience with helping me get walking boots.

Friendly, helpful advice.

Having misshaped feet and difficulty in bending I was delighted by the level of service, stock knowledge and understanding that I received in Black's in Newbury from the assistant Ann. With humour and patience she was able to fit me up with not one but two pairs of walking shoes/boots and advise me about their wear. This was in stark contrast to their competitors ‘up the road’, Mountain Warehouse and Sports Direct who operate a self-service approach and appeared disinterested in selling me anything at all!

Jack was brilliant at helping me choose the right walking boots …he was patient and extremely helpful and knowledgeable and gave great advice. I have been for a walk in my new boots and they are super comfy!

Came in to find boots for my son's DofE, we were helped by Will, he was fantastic, very helpful and kind, all the staff were wonderful. We will be back :)

I was bit lost for a start, member of staff- Zak offerd as help. He direct us to the right sections and help choose the right equipment for expedition for my son.

Great pair of men's sandals, service was 100% and great value for money £
Sold by 008 he was honest!!
Thank you 😊

Very fast and reliable delivery, well packaged, regular updates on order status. Very happy customer.

I visited Blacks in Newbury today to get my son kitted out for his upcoming expedition to Cambodia. A huge thanks to Jack for his expert assistance; he was incredibly helpful in guiding us through the range and helping my son choose the right walking boots for the terrain. My son is delighted with the kit. Excellent, knowledgeable service.

Zak made it wonderful for us to shop! He helped us pick out a selection of jumpers for my trip. 10/10!

Excellent product knowledge provided by Zak in selecting a new pair of walking boots.

Jack was incredibly helpful today. We wanted to buy a rucksack for an upcoming D of E expedition and he took the time to guide us through the options and then help fit the bag we selected. He was very knowledgeable and wanted to ensure we had all the information needed to have a successful trip. An amazing service.

Finn fitted a bag and helped me find some coats! Spectacular customer service. Great vibes in here!

Zak was excellent in supporting us with choosing the right equipment and clothing for my son’s Duke of Edinburgh bronze expedition. He was very professional and attentive. Thank you Zak.

Very helpful staff in store. Didn’t have my size so suggested I order on line. Order came very quickly & perfect. Thank you. Both store and online good service.

Purchased walking boots online and delivered within 3 days. BUT. Wore them twice second time I got cought in a heavyish shower and they let in alot of water. Returned them to our local shop and was treated as an idiot who didnt know what I was doing. Turns out these boots are a 2 season and and not for winter use. Website did not mention this at all. Wont be using Blacks again.

I cannot remember the name of the staff member but, as usually a fabulous service! I had previously returned 2 items from a 4 item on line order and didn’t get the paper work back.
Went back 4 days later as another item didn’t fit, I explained this to the staff member he was brilliant we were buying another item, he completed the refund and helped replace with a better fit.
No problems such really good customer service and very helpful, polite staff! Thank you!

Ann was waiting quietly to see if she could assist us. We showed her the different trainers we wanted. She pointed out that a particular pair were waterproof and quickly found the correct size. She helped with the laces and was ready at the till when we arrived.

As soon as I walked in, I was given a very warm welcome by the staff. When I clearly looked a little lost is what product to pick, I was given so expert advice from the employees of the store, which soon resulted in a quick decision. In essence, lovely friendly staff, expert advice, will definitely be returning when I need anything else