The staff in the Harpenden store were friendly and helpful without being overbearing, both when we visited the store and when it came to placing the order over the phone a few days later.
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Lisez les avis des autres
Our 2 delivery guys were great! Bernard and Emerson arrived on time and were very professional and friendly. They removed all the packaging before bringing it into our lounge and they placed it wh... Voir plus
L'entreprise a répondu
Last minute call in, store closing at 5.30, perhaps a bit rushed, however dealt and spoken most efficiently, assistant very helpful. It was a very day and store ambiance and temperature spot on
Staff very helpful and courteous. No pressure to buy but understood our issue with measurement s etc as do not live in the Harrogate area. Arranged for us to contact them on our return home to make su... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Écrit par l'entreprise
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Coordonnées de contact
Station Parade 49, HG1 1TT, Harrogate, England, Royaume-Uni
- 01423 226467
4,8
Excellent
91 avis
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Staff were friendly and helpful
Staff were friendly and helpful. Even though we shop on the website a lot, it was nice to have personal service.
10 février 2026
Avis spontané
Friendly knowledable staff
Friendly knowledable staff, good selection of home accessories and furniture
8 février 2026
Avis spontané
The staff was engaging and very…
The staff was engaging and very helpful.
They made the experience enjoyable and fun, while ensuring that we were fully aware of all the options to choose from.
22 janvier 2026
Avis spontané
Great service
Staff were very helpful with our query. Very friendly and polite
25 janvier 2026
Avis spontané
Great product knowledge and service
Great product knowledge with friendly, helpful and patient customer service. Impressed as always.
18 janvier 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Helpful and excellent customer service
Liam responded promptly to my enquiry and took great care to ensure the delivery to our location was possible. Wouldn’t hesitate to order directly from store in future.
3 décembre 2025
Avis spontané
Réponse de The Cotswold Company - Harrogate
Good afternoon Mrs C,
We're happy to hear that the enquiry and delivery process met your expectations. We appreciate your positive feedback and look forward to assisting you again!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Good service
10 décembre 2025
Avis spontané
Wasn’t happy with the delivery
Wasn’t happy with the delivery. Was expecting the furniture to be unpacked and taken away. With a bad back found this very difficult.
4 décembre 2025
Réponse de The Cotswold Company - Harrogate
Good afternoon E Scott,
Thank you for sharing your experience.
I’m sorry to hear the delivery didn’t meet your expectations. A one-person delivery was raised at the point of purchase, and regrettably, this service doesn’t offer room-of-choice delivery or unpacking.
I apologise that this wasn’t explained to you at the time of ordering. I appreciate your feedback, and I’m sorry again for the difficulty caused. Thank you for bringing this to our attention, and this has been raised internally.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
We visited the showroom and after…
We visited the showroom and after letting us have a good look around Liam your salesman came to offer advice.
He showed us the type of wood and designs we could have in that range and prices.
Nearly 100 percent sure we went home to check measurements. Then rang with our order.
We were kept updated with delivery details. The delivery men were very helpful and unpacked, assembled and left everything set up and in place.
They took away all the packaging.
We have purchased Cotswold bedroom furniture a few years ago and now have a lovely dining room too.
100 percent recommend
28 novembre 2025
Réponse de The Cotswold Company - Harrogate
Good afternoon Carol Underwood,
We're happy to hear that you enjoyed your showroom visit and the assistance provided. It's great to know the delivery and setup were helpful. Thank you for recommending us and for your continued patronage!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent customer service
All the staff were lovely and very helpful. Nothing was too much trouble.
23 novembre 2025
Avis spontané
Great service and lovely products
The service from the team at the Harrogate store is as very good - kind and attentive. The TV stand is yet to arrive but the cushions are lovely
7 novembre 2025
Avis spontané
Excellent service and staff welcoming
Excellent service and staff welcoming. Only minor issue was that we had to wait a while to be served but we could sit whilst waiting. Staff acknowledged our long wait and apologised. Overall a good experience.
5 novembre 2025
Avis spontané
Complaint
This review is for customer services!
We bought a sideboard from the Cotswold company a few years and other furniture.
Just recently the handles have become tarnished so we contacted customer services to ask if we could replace the handles as they are a certain size! They weren’t any help at all!!!
30 octobre 2025
Avis spontané
Réponse de The Cotswold Company - Harrogate
Updated 19/11/25
Good morning Jane,
We know that dealing with issues can be frustrating, and we regret that this wasn’t as smooth as it should have been. That said, we’re grateful for the opportunity to make things right and appreciate your honest feedback. We’re always striving to improve!
Should you have any further questions, please don't hesitate to get in touch.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
******************************************
Good morning Jane,
Thank you for your feedback and for taking the time to share your experience. I’m very sorry to hear that your recent interaction with our Customer Services team didn’t meet your expectations.
Regarding your request, we don’t carry spare handles as standard. However, I am reaching out to our outlets to see if they may have any spare handles available that we could send you. I’m unable to guarantee this, but I will be in touch shortly to provide you with an update.
We really appreciate your patience and understanding while we look into this for you.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Pleased
Every time I’ve ordered things have gone well, with minimum fuss and good quality products.
23 juillet 2025
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