Dobbies Garden Centres Avis 

Went to Dobbies Garden Centre, Melbourne, Cambs at the beginning of lunch time. The place looked very spacious, clean, bright but really warm under the perspex ceiling. There was about 10 min wait to order food. Got to the till was asked for a table number. I was on my own with nothing I could leave except my handbag to reserve a table. I ordered paid then had to go back to give them a table number. As I looked around there were no notices saying how the ordering worked and no reserve notices for the tables. I do wish places like this woukd give a little consideration to those users are on their own. The food was delivered promptly, it was tasty and hot and I didn't have to wait long at all. The staff were friendly and when delivering the food asked uf j needed anything else. So the food was good but the ordering process let it down

Dobbies used to be my go to for meeting friends for a coffee and to look at plants but recently not so much.
I got a parking fine a couple months ago after staying to long which was so upsetting £100 is a lot of money for a single person to find when money is so tight. I also have the loyalty card so like to at least enjoy my free drinks but on to many occasions I am let down but lack of supplies my last trip was no oat milk (this has happened before) the food order got mixed up and was very delayed it was not busy! Come on Dobbies it’s not difficult to get it right I hope things improve 🤞

I haven't been to Dobbies Royston for probably about six months. Today, I took my two Grandchildren there today. They both asked for a healthy bowl of Cheesy Chips. Now bearing in mind, that the Café was almost empty, it took 30 minutes for the Chips to arrive. Not very good, I hear you say. Well, it gets better, if you go for Cheesy Chips the cheese element costs an extra £2, I'm being generous when I say that there was about 20p worth of cheese! The standard of service and food has definitely deteriorated in that 6 months, I will not be going back.

£2299 Palermo Outdoor Dining Set RUSTING badly within 1 year - this set has been stored indoors for 6 months over winter. Customer service wash their hands of the complaint.
I believe this product is POOR QUALITY & not fit for purpose.
The nails used to secure the rattan to the frame are of a poor quality they are rusting very quickly. All chairs & the table have the same issue. 
The Manufacturing process should have used good quality stainless steel nails to secure the rattan to the frame. 

“ Customer Service Advisor

Thanks for getting in touch.


I'm sorry to see there is damage to your set. 

Unfortunately, rust is not covered under the terms of the warranty. This means that I would be unable to offer a replacement or refund on your set. 

We recommend that your furniture is covered when not in use as this will help reduce any potential damage from exposure to the elements.

Please note that your warranty is still in place for any manufacturing faults with the set. 
 
Kind regards,
Courteney Daguerre 
Customer Service Advisor



Melville Nursery, Lasswade, Midlothian, EH18 1AZ
Customer Service Line: 0131 561 6406”

Doesn’t seem to have as much stock as in the past
Plus, it says dogs are welcome, but could not find a bowl of water anywhere for the dog

Getting worse ... Lichfield branch.
Only 1 person on the tills on a busy Sunday, carpark a disgrace and so many dead plants. I know it's been hot but the selection of decent plants today was shocking. Very disappointing as I used to enjoy shopping here ...

Ordered garden furniture which did not arrive. Communication was dreadful, still waiting!

We recently bought a water feature and garden coffee set from our local Dobbies Garden Centre in Lelant, Cornwall, the service in the store was excellent, a lot of help from the sales lady. The dispatch and delivery was also excellent, arriving a day ahead of schedule. All in all a pleasant experience and we love the result on our patio.

I ordered my Boston 6 seat table set and Boston corner sofa on the 25/06/26 with a delivery date of 02/07/26. The day came and went. No email, no phone call to explain why it hadn’t been delivered or a new delivery date set.
I had to email on 03/07/26 and the response did not know why it hadn’t been delivered and they would check. Still nothing, I had to email again on the 09/07/26 to ask what the update on my furniture was and they could not confirm delivery date or why it hadn’t been delivered.
I received my order on the 14/07/26 and the order is missing the 6 chairs. I emailed again as there was no explanation as to why part of my order is missing. Again, the response from Dobbies is they are not sure and would contact the courier. So currently as of today 16/07/26 I have no chairs, no idea where they are and neither do Dobbies.
Absolutely shocking service!! As well as no further communication from them.

Been a few days and my online order still hasn't been dispatched.

I've tried ringing up customer service and that was a massive inconvenience aswell.

£6.99 for postage I would expect it to be here within ~3 days.

I will not be ordering from here again.

I ordered £1000 of patio furniture on 26th june and and after a few days item said shipped online but i still have not received any items and not been advised of a delivery date phoned customer service and emailed and was just told they would look into the issue and get back to me in 5 days. They couldnt tell me courier company or a delivery date. I asked for my complaint to be escalated and still no response back. Poor service tracking delivery puts me off ordering anything from dobbies and if it doesnt arrive soon i will be asking for a refund which will probably also take a long time to get back too and soom summer will be over. Also item was in store on display but i had to buy online as no stock in store. I am in Aberdeen Scotland and live near dobbies store so i find this process frustrating and not transparent like normal companies you buy items from

Big shop , nice staff , when people dine in their restaurant / cafe I find (cause I’m gluten free) that the are gluten free options for me and I always find the food delicious

Dobbies Edinburgh ( next to Melville inn)
I had the most lovely experience dealing with a staff member (Jordan at the restaurant) My little girl fell at the entrance to the shop and he assisted very promptly giving my daughter the necessary first aid that was needed. He was kind , calm and patient. He helped settle my nerves too after feeling so upset that my little one had hurt themselves. He went above and beyond to ensure we felt ok before during and after our meal. He is such an asset. Thank you for everything today it really helped an overstimulated and stressed mum!

ABYSMAL...! Re Perth Dobbies... Wanted a 'Baked Potato' with Coleslaw...NO, you can 9nly get Coleslaw with a filling . Well can l pay for a filling, but not put it on..NO...OK....how about a toastie...Oh may l have a Coleslaw pot, NO ....only available with BPs ....??!!! Realised l was in a parallel universe and gave up...Remember 'Manuel' on Fawlty Towers....!!!! Couldn't make it up..!!!! 🌻

Don’t touch them. Complete waste of time. Ordered plants online that say despatch in 24 hours on their website. It’s a con. Got an email saying perhaps despatch within 3 weeks. Now cancelled my order and working on getting a refund. STAY AWAY

Melbourn soft play disgusting food all over floor

Be warned the plant guarantee, in my view is worthless. Unless you return a plant that is a dead twig they will say it is either your fault or will recover. I was told this was a plant guarantee that states only that hardy plants will survive the winter. So I need to wait until next year. When my dead rose turns to a twig I will have to go back at the start of the year, reminds me of the dead parrot sketch, I am sure there will be another excuse to not honour this advertised plant guarantee. The simple solution for me is just don’t buy from this place in the future.

Went to book afternoon tea for my self and our elderly neighbour.
Had difficulty on line so went to restaurant. Helen sat and helped me even found our membershipnumbet of Dobbies club. All the staff are really helpful in Marple.
Had a lovely aftrrnoon tea. Beautifully presented. Gorgeous scones. Thanks to the helpful staff

Yet another lovely visit with my daughter. Great light lunch, great hour in soft play. Very impressed with how lovely our waitress Abbie was :)

Ordered some soup and when eventually sat down to enjoy was stone cold. Also ordered a large coffee ended up half a cup. Service is going down hill.
One service person was cleaning floor with brush and shovel but ended up touching shovel when emptying into waist bin. Then started serving cakes and never changed her blue gloves. Heath and safety plus hygiene not taken into consideration