Emerald Cruises UK Avis 

The whole cruise was excellent from service, food, fellow guests and excursions

First rate service despite low water levels on the Danube. Food and drinks superb throughout the holiday on two Emerald starships. Although there were problems caused by the low water levels we were extremely well looked after, particularly by our tour and entertainment managers but by all Emerald staff. We visited all the destinations on our itinerary often by coach and when we could not return to the ship for lunch we were given cash. The last minute arrangements for booking the coaches and a final night in an excellent Budapest hotel must have been a nightmare but they were dealt with admirably. We met up with passengers on a similar Danube cruise from another well known company who were not treated as well as we were. They are often touted as the top river cruise company but my preference would be Emerald every time. I look forward to my next river cruise with Emerald using the credit they have provided due to the inconvenience experienced on the Danube this summer.

Ship spotlessly clean. Staff amazing. Trips very good. Food very good but sometimes lukewarm

This was my first time sailing with Emerald and I enjoyed the experience. The Longboat was impressive and the decor was really smart and sparkling clean.
The staff and crew aboard were friendly and attentive.
Due to water levels our itinerary was changed several times but the overall enjoyment of our cruise was not impaired in any way.

The staff!! From the top, i.e. The Captain, who walked down the gangplank to greet me, with a welcoming smile and handshake, and insisted on carrying my bag for me - he made me feel so special. And, indeed all the staff were exceptional. What a happy Team they all were, hard working, and so eager to please. Thank you for such an amazing holiday!!

Fabulous. Staff . Wonderful ship . Amazing itinerary.

We were well taken care of by a great Emerald cruise team from the start to finish of our river cruise
The meals and wine was of excellent quality
The water levels were low which meant we were only able to complete less than half of the cruise on water
As a result we had to travel by bus to many of the countries
Although we were initially very disappointed
We still had a great experience

The food, staff and just everything about Emerald was so much better than other companies we have travelled with...

Communication from the company to those on our Jewels of the Rhine cruise was very poor. We had to wait until early evening to find out what the revised schedule would be and sometimes we were getting different schedules from different people.

Fantastic holiday

Staff were brilliant, always pleasant and helpful . Meals first class, absolutely no problem anywhere

River levels meant our itinerary was significantly altered however Emerald kept us fully informed of all our options and we decided to go ahead and the holiday was outstanding in every aspect- such brilliant staff - cant speak highly enough of Emerald Cruises

The crew were brilliant and we felt well taken care of despite the problems with sooo many changes in the itinerary and ship due to the water issues.
It was a shame that many destinations were missed but that couldn’t be helped and we still enjoyed our trip.

Although we had to travel some distances by Coach due to low Water level we were well looked after and compensated for what we missed.
The Cruise Director Mikey was outstanding .
See you next year.

The Danube cruise 01/08/26 was not a cruise
We did not cruise at all during the day (so that we could see some of the river and adjoining countryside)
We moored up at several cities and were “coached around” to various positions
The cruise ended 2 days early and we were put up in a hotel in Budapest
It was more a coach holiday that a cruise
Luckily we had a really good cruise director in “Mikey” who was always available to assist passengers and went above and beyond his role to make up for the lack of a cruise
The compensation of £400 per person did mot take into account the class of cabin that had been booked , we booked an “owners suite” and yet we had to accept the same compensation as someone who booked the cheapest cabin on the ship
Very poor offer by Emerald

The yacht is very comfortable and luxurious. We ate extremely well. The staff were very helpful, courteous and friendly. It was a lovely, relaxing experience.

I have enjoyed the physical Emerald river cruises. However, their customer services not so much. My recent cruise up the Rhone river was supposed to include all flight expenses, it did not. The Air France return tickets booked by Emerald from UK to Marseille did not include the cost of selecting seats, which was mandatory, these seats cost me £167 for myself and wife. Emerald refused to pick up this cost. The result of this is that I will not book with them again.

We booked a cruise on the Danube from Regensburg to Budapest. The Company knew well in advance there was no water on the Danube and deliberately misled us. They were completely disingenuous. The boat was just a hotel and all travel was by coach. We did not book a coach trip. We were continually packing and unpacking our cases as we moved from boat to boat to hotel. The company was rude and unhelpful in dealing with the situation. This was an extremely expensive trip and the compensation offered was derisory. Beware!

Excellent food and service on the two ships we were on