Everyone Active Avis 

Well run centre. Staff helpful and knowlegable. Facilities up to date. Aqua sessions are varied and easily accessable. Cafe if great value. All round great experience. I love keeping fit with Raich!

Going for my induction , Tom Bodle was superb,then he started me on my first programme, he really knew what i needed to do, now i feel more confident as the weeks go on and look forward to going and meeting up with friends to train with.

Recently started using the outdoor pool absolutely love it the temperature of the pool is perfect the surrounding is really nice always clean and tidy for a larger lady who lacks confidence i feel really comfortable at the pool in just my swimsuit good lifeguards lovely cafe and good music gives it a real holiday vibe don't change anything it's perfect

⭐️⭐️

Der erste Eindruck von Everyone Active war sehr professionell, und auch die bisher genutzten Center in England haben uns gut gefallen. Leider wurde dieser positive Eindruck inzwischen deutlich getrübt.

Wir reisen mit dem Wohnmobil durch Großbritannien und haben uns vor Abschluss der Mitgliedschaft ausdrücklich danach erkundigt, ob wir die Center auf unserer Rundreise nutzen können. Aufgrund der Aussage „über 230 Center nationwide“ und der Beratung vor Ort gingen wir davon aus, dass das Angebot für unsere Reise gut geeignet ist.

Erst später stellten wir fest, dass es in Schottland offenbar überhaupt keine Everyone-Active-Center gibt. Auf unsere Anfrage nach einer Lösung oder möglichen Partnerstudios erhielten wir lediglich eine allgemeine Standardantwort zum Einfrieren der Mitgliedschaft. Dieses Einfrieren ist nur für volle Kalendermonate möglich, kostet zusätzlich £5 pro Monat und hilft bei einem Aufenthalt von zwei bis drei Wochen überhaupt nicht weiter.

Wir fühlen uns daher leider falsch beraten. Besonders enttäuschend ist, dass auf unsere eigentliche Frage gar nicht eingegangen wurde. Der anfangs sehr professionelle Auftritt hat sich im Kundenservice leider nicht bestätigt.

Sehr schade, denn mit den Einrichtungen selbst waren wir zufrieden. Nach dieser Erfahrung werden wir die Mitgliedschaft voraussichtlich nicht verlängern.

Visited the lido. Great environment and the slides are a lot of fun. It was clean and had a great vibe. My only issue is that I can get abit crowded in the pool when the slot is fully booked so make sure you get there early to get a picnic space and a swim in the pool. It would get 5 stars if they reduced the amount of people per slot and maybe increased the amount of slots.

Staff do not know prices website and app are useless. Registered and was sent an email and will not let me log on. This place is a waste of tax payers money.

Please parents if you are booking a children’s pool party at Acton, go into the centre and ensure they put what they say they will do in writing.

Despite me booking my son’s party 2 months in advance I'm the one who is expected to provide evidence yes evidence for their over booking on the day.

My son’s party was almost a disaster that's to one incompetent employee who’s. Customer service a skills have a lot to be desired.

Booking system needs work. Never any same day availability for swimming and ive tried 5 local pools. Cant plan ahead to children's needs.

Awful organisation, worst communication I have ever experienced. Tried to book my son onto swimming lessons, the process was very difficult and they have no direct lines of communication. Shortly after booking him onto a class, they cancelled it. They have continued to charge me despite cancelling his membership. I have sent over 8 enquiries. I have visited the local centre twice in person to complain to the manager. They now owe us £120. Never had such a terrible experience and I don't often complain!

super helpful staff. I use it to take my youngest who has a learning disability swimming there every week and more often during the holidays. the staff are understanding and supportive.

Registered for a day pass to check out the swimming facilities. Went to the teaching pool and booked a family swimming session. They offer toys and pool noodles you can use but you can bring your own.

Family changing rooms are great with four you can use with baby but there is no option to strap baby in so bring your pram in maybe.

I like to see the water temperature when I go swimming hit I wasn’t able to see the info. Asked about temperature as we attended with a baby but they weren’t sure. Other than that all was fine.

Registered for baby swimming lessons and went to the first one. This was lovely and nicely done but again, I am not sure about the water temperature and if baby needs a wetsuit.

Polite staff who were keen to help out a first time visitor. I felt the sports centre was clean and tidy and will look to return again shortly

I have been a member of Fareham Leisure Centre since 2009, so it is extremely disappointing that after around 17 years I have finally made the decision to cancel my membership.

Unfortunately, the cleanliness and hygiene standards, particularly in the women’s changing rooms and toilets, have become unacceptable. There is frequently an unpleasant smell, the toilets and changing areas are often filthy, and the sanitary disposal bins do not appear to be emptied regularly enough. These are basic hygiene standards that I would expect any leisure centre to maintain.

What has been particularly disappointing is that I have raised concerns about these issues on numerous occasions, yet I have never received a proper response and, more importantly, nothing seems to have improved. As a long-standing member, I would have expected my concerns to at least be acknowledged and taken seriously.

Ultimately, I reached the point where I could no longer justify the membership cost for facilities that I did not feel were being maintained to an acceptable standard. I have now cancelled my membership and joined David Lloyd instead, where I have found the facilities and cleanliness to be of a significantly higher standard.

It is a real shame that after being a member since 2009, repeated hygiene issues and the lack of response to my complaints have resulted in Fareham Leisure Centre losing such a long-standing customer.

Excellent value for money with every machine available and coaches to assist.

Great to have such a lovely place in Kenilworth to vist - staff very friendly and the gym is perfect. Great value as well.

Really helpful girls on reception as i was a new member they helped me use the app and directed me ro thw changing rooms. Parking was also free which is a bonus , lovely quuet pool came away thoroughly relaxed.

Good facilities, indoor & outdoor pools - great in this heat - plus gym. Most importantly very helpful team dealing with queries and questions.

Whoever designed their website should be sacked - spent the best part of an hour trying to book a swimming session and they ask for far to much information. Website and app need how new design. Extremely poor

On 11 July, I emailed requesting cancellation, a refund & cancellation of the direct debit. In that email I explained that son had not received any swimming instruction because he never entered the pool. Eventually, another member of staff replied confirming that:
"I have cancelled the lessons on the system and will put forward a refund request for you." Naturally, I believed my refund was being processed.
Contradictory and Misleading Information from Farnworth Baths regarding my refund.
I have been told:
That a refund request had been submitted.
That refunds take up to two weeks.
That refunds take 28 days. That they do not give refunds at all.
No response from Cath harris the manager been received. After 3 emails was sent.
My son never actually participated in either lesson. He did not receive swimming instruction because he never entered the water.
We remained for only a short period on each occasion while trying unsuccessfully to encourage him. Before enrolling him, I made it clear he had never been swimming before. Despite this, I feel little effort was made to reassure or support him, particularly during the second lesson when there were only a handful of children present. I also incurred additional expense purchasing swimming equipment and a swimming costume solely in an attempt to make the lessons work.
I appreciate that Farnworth Baths may have reserved a place for my son. However, I believe it is unreasonable to refuse any refund in circumstances where:
the lessons were cancelled immediately after the second unsuccessful attempt;
my son received no meaningful swimming instruction; cancellation was requested promptly;
I was eventually informed that refunds are not given, despite earlier being told one had been requested. I believe this level of communication is misleading and falls well below the standard consumers should reasonably expect.
Outcome Requested I ask Trading Standards to consider whether Farnworth Baths' handling of this matter complies with consumer protection legislation.

Our family uses Everyone Active regularly—my daughter takes ice skating lessons with you, and we recently visited the English Institute for Sport (EIS) Sheffield for an official basketball taster session.
As first-time visitors to this specific hall, we were unaware of the front-desk digital parking check-in requirement. Even though Everyone Active confirmed in writing that my daughter was a legitimate, invited participant in the session, management refused to use their client authority to cancel the Parkingeye ticket through their portal, leaving us with a £20 administrative fee.
Penalizing active, paying members over an honest oversight on a free customer site shows a complete lack of care for customer retention. Very disappointing service from a brand we routinely support.