Glow Dental Avis 3

Dr Neha and Dr Hooman are excellent. I’m really happy with the care I’ve received.

After many years of being embarrassed by my teeth, which were yellow and damaged by years of grinding, I visited Glow Dental for composite bonding. I cannot put into words how pleased I am with the result and I found the whole team to be accommodating, caring and professional. They went out of their way to fit in appointments in order to finish the course of treatment in time for my daughter's wedding; Dr George was so helpful with his advice and guidance and the results have surpassed my expectations. I actually cried when I saw my new smile. Thank you to everyone for giving me back a little confidence.

This is a copy of an email I have just sent them. It is self-explanatory. I have redacted any names, etc.

"To be honest, I am extremely dissatisfied with the treatment I have received and I have decided it is now time to tell my story which I put off doing due to the virus.

Let me clarify: on my last visit on February 27th, when I saw the hygienist, I complained of pain and aching on the right hand side of my mouth (chiefly at the bottom). I asked the hygienist if she thought it might be TMJ or something worse, and she concluded that it was tension and nothing to worry about. At no time did she suggest that any further action would be needed or was necessary.

I wasn't convinced, so I went to see my NHS dentist on 12th March (which is obviously far cheaper than you). She immediately took X-rays and saw that my bottom right had pulpitis and booked me in for treatment, though, as it was below the gum line, she told me that the work would be very difficult to do. She also spotted a cavity in my top right that would require a filling, but that one wasn't urgent. I was booked in for March 25th.

Fate intervened - in the form of Covid 19 - and my treatment had to be cancelled. The pain continued to get worse and, despite three courses of antibiotics, I had no choice but to call NHS 111. Needless to say, I had to jump through various hoops until, on the 21st May, I managed to get an emergency appointment at one of their dental hubs in Earlsfield (part of the excellent King's College Hospital Dentistry Department). The dentist took an X-ray and said that the bottom right tooth was in such a bad state that the only choice was to remove it.

If the hygienist had had the foresight or knowledge to suggest that I had an X-ray when I was there on Feb 27th, all the pain, anxiety and distress would have been avoided.

Needless to say, I no longer have any confidence in this practice."