Grasshopper Avis 288

Couldn't even complete registration because the site automatically opens a chat and takes me away from the page I was on. Forcing me to start from scratch just to keep having the same issue where a chat pops open and I can't leave it without leaving the site. Fùck these people they can't even make a website.

This company is a rip off. They scam you for money by posting misleading free trials and services. They claim to provide a free trial. Signed up for a free trial and they still charged my card. I spoke with customer service before the trial was over to ask why they charged my card and also to let them know I wasn't able to use the outgoing fax service only to find out they don't have outgoing faxing available, only incoming. They did not provide the service outgoing faxes. Why would I donate over $22 to them for something I can't use. Terrible Rip off company.

Grasshopper has one of the worst customer service experiences I’ve encountered in years, especially when it comes to canceling your service.

What should be a simple click-to-cancel process turns into a deliberately painful maze of bureaucracy and frustration.

First, you can’t cancel your account directly from your dashboard. Instead, you’re forced to submit a ticket, call a phone number, wait on hold, and verify your account through an unnecessarily long security process. And when I say verify, I mean they’ll ask you what feels like a dozen questions, allegedly for "security purposes" - just to stall the process.

But the worst part? Once you finally cancel, they delete your account access immediately, leaving you with no ability to review billing history, past messages, or any account details. Then- insult to injury - they charge your card anyway, citing fine print in their terms and conditions about billing cycles. Even though I canceled the same day my billing cycle started, they refused to issue a refund.

When I called to dispute the charge, I had to go through the same absurd process again: get another case number, wait on the phone, verify details I no longer had access to -just to be told, robotically, that there would be no refund.

Bottom line: Grasshopper is built to trap you, not serve you. Their cancellation process is intentionally obstructive, their support is scripted and inflexible, and their billing practices feel predatory.

I would never recommend Grasshopper to anyone. There are better options out there that respect your time, money, and autonomy. Don’t get stuck like I did.

Adios, Grasshopper. And good riddance.

Horrendous when it comes to canceling. I no longer need the grasshopper number for my business. The company deliberately makes it difficult to cancel (no way to remove auto renewal or to cancel subscription without calling). They don't provide refunds so even if you won't use their service they will still keep your money. I highly recommend going with another company. I'm pretty sure this practice is against the Click-to-Cancel FTC law. UNETHICAL!

Turned our service over to a new SIP provider on the 27th of June. Gave the new provider a Letter of Agency to work on our behalf. We only had the one SIP number with Grasshopper. The "renewal Date" (which should never have been able to happen) for them was supposed to be the 14th of July, This morning I got a notification that Grasshopper was trying to charge for another year of service. After jumping through hoops, got on the phone and after they tried to "Sell to keep my service" they told me that the charge already had gone through and I had to pay for the whole year Over $450.00 for a service that I do not have with them any longer. Will never deal with this company again. And I will spend my days scouring every review website and report this to everyone that I find, so others do not fall prey to scheme. Even if I stop one or 2 people from signing up for their service, It will keep me happy. Just so you know, I NEVER post reviews, so this is how bad it has to be.

Grasshopper is affordable and easy to use. Customer service is excellent!

Date of Experience: 06/25/2025
I signed up with Grasshopper on June 25, 2025, hoping to separate my personal line from business calls. After testing the platform, I’m confident this deserves a full five stars—but only if used correctly.

What made this a 5-star experience?
Instant virtual presence: Within minutes, I had a local business number, a polished greeting, and full mobile and desktop app access—no hardware needed.
Business News Daily
GetVoIP
+7
Grasshopper
+7
Business News Daily
+7

Seamless text and forwarding features: Incoming texts and calls route directly to my cell via app, complete with instant auto-responses, eliminating missed leads.

Professional image instantly: Vanity or toll‑free numbers and voicemail transcription make a solo operation look legit.
Grasshopper
+7
Grasshopper
+7
GetVoIP
+7

What the company does well:
Feature-rich simplicity – Unlimited minutes, texts, voicemail transcription, extensions, and fax—all under one roof, starting at $14/month.
Trustpilot
+11
Forbes
+11
Business News Daily
+11

Unlimited users per plan – You pay for numbers and extensions, not seats—great for scaling.
Grasshopper
+3
Crazy Egg
+3
GetVoIP
+3

Reliable support & uptime – 24/7 support and 99.999% uptime promise peace of mind.

Digital-first experience – The mobile and desktop apps work seamlessly for VoIP/Wi‑Fi calling, keeping you connected anywhere.
Grasshopper
+3
Grasshopper
+3
Grasshopper
+3

Where it could improve:
No cash-deposit options – All virtual, so not ideal if you need physical cash handling.

Feature gaps – No call recording, advanced routing/IVR, or deep third-party integrations like with CRMs; tools like Nextiva or RingCentral offer more.

Potential hidden fees – Reddit users reported surprising add-ons and billing complexities. One said:

“My ‘$29 per month’ plan became $63 after additional phone line charges and other taxes and fees.”
Reddit

Best fit:
This is ideal for:

Solopreneurs, freelancers, consultants

Online businesses needing brand presence

Remote teams that need unified call/text access from anywhere

New small businesses wanting fast, professional communication tools

Not ideal for:

Cash-based local businesses (e.g., retail, restaurants)

Organizations requiring advanced features (call centers, integrations, recordings)

Those who eventually need full UC platforms that Grasshopper doesn’t support

Final Thoughts:
Grasshopper nails the core needs of a digital-small-business virtual phone system: easy setup, clean apps, transparent pricing (in theory), and professional tools. You get real business presence—without the fluff or hardware. But weigh its simplicity against your needs. If you anticipate growth into call centers or need advanced integrations, you might outgrow it.

Would I recommend it? Yes—for anyone launching or running a lean, digital-forward business. Just be aware of potential billing extras and limits on advanced features.

We had a Grasshopper number sitting unused for months — literally just kept it alive because it was tied to our email footer. Finally got around to canceling and ran into a wall of deliberate friction.

No way to cancel online. No simple chat. They force you into a 15-minute phone call with hold time and scripted stall tactics. Just to cancel a $20/month number we weren’t even using.

No refund, no grace period, no accountability. The whole experience felt like it was designed to squeeze another billing cycle out of frustrated users.

If you're a lean business trying to keep ops clean, Grasshopper is not worth the hassle. Way better alternatives with honest offboarding and not oozing short term greed. The other poor user reviews of this company are evidence this company cares little for the long term satisfaction of their customers or their own reputation and are only focused on short term profits, wish i had read these reviews before joining.

Service works great. I just wish they had the ability to get to extension by speech.

Grasshopper gives us exactly what we need. Our company doesn't need the useless features that come packaged with other services. It's nice to know they are available, but I don't want to pay for something I don't use.

5 Years as a loyal customer, today marks the day I began to not be able to receive texts or calls on my office line. Im losing business and they tell me I need to wait 24 hours? Then tell me I do not qualify for a $60.00 credit towards my account due to this huge issue on me. Im losing hundreds of dollars every hour as I run a service based business. Supervisor tells me nope kick rocks basically ALL SALES ARE FINAL THEY SAY

It was impossible to get text messaging back on to my account.
The AI system that is used as a guide is not comprehensive. It flags issues, once you correct those issues more issues are found. After 5 days of attempting to jump through all the hoops we have given up and went to another provider. Also forget about human support all they do it read the AI results but with no help.

Price is right for our very small business, but would prefer more ability to customize more and do things such as save contact names in Grasshopper. UPDATE: You can save contacts, which is great!

I signed up for a trail of the basic plan which is $14. After a couple months I was reviewing financials and noticed monthly charges of $45. I called them and without my permission they bumped me up to the never level which is $30. I asked why I was then being charged $45 compared to $30. The man said it was taxes and couldn’t explain how/why they are charging 50% taxes. I wouldn’t use their service.

TThe company may potentially share your contact information with third parties, resulting in an influx of unwanted spam messages. Additionally, when attempting to cancel my service, I experienced disrespectful behavior and prolonged wait times on the phone. Despite leaving a review for their customer service department, no response was received. It is advisable to consider alternative service providers.

They make it super difficult to cancel. You can't do it through the website or the app. You have to call their customer service and the rep's whole job is to make it difficult. I have been on hold for 10 minutes now and I want to do is cancel the account.

Awful website and customer service. Didn't even have the service for a full day after realizing I'd have to pay an extra 500 since im in Alaska when there's other providers that offer it for no extra charge. They refuse to refund me and are super rude via email. I wouldn't even waste your time.

What a joke. I had them for 2 years and then they decided to cancel my toll free number without an explanation. I told them that I had used the number on my truck wrap and advertising . They told me, “ you have two weeks to port it out “. I ported the number to godaddy. This company is a joke. Stay away

They don’t let you cancel

Very polite and pretty welcomed me in and helped me out with all my need !! Thank you destiny for attending me you were the best !!