Grasshopper Avis 288

This company basically robbed me for $500. An agent told me my account was canceled and then I kept getting charged. I tried to get a refund but they told me in so many words “too bad” very shady. I had to cancel my card to get the charges to stop. Don’t use this service.

The do not make cancellation as easy as logging into your account and cancelling the service. They make you jump through hoops to cancel, when it is a subscription service no different than Google voice or Netflix. If they bill you annually and you cancel during that year, they will not refund the unused months that you will no longer be using.

Beware! If you port your phone number out, Grasshopper will still bill you! I moved my number to another provider, yet they continued charging me as if nothing had changed. Completely unprofessional and unacceptable. Save yourself the hassle and choose a more reliable service.

Update ... My initial call with Grasshopper was not helpful at all nor did the individual give any indication that I could get refunded for the services rendered. Since disputing the transaction and sending an email requesting the refund, Grasshopper did comply with the request. Overall my experience with grasshopper was great ... however, I do think they need a better notification program or need to change their policies for when somebody ports out of their service. Thank you for the refund. Thank you Grasshopper!

Huge hassle to cancel services. Do not work with this company for VoIP services; very shady business practices.

I don't ever post reviews but when a company takes my money and offers nothing in return I have a problem with it. Never seemed to get a call from Grasshopper, just hangups. Not one legitimate call. Switched to Google voice and calls started pouring in.

Sometimes it doesn't let me answer the screen just stays the same but instantly will send me the number for the missed call so I can call back.

Been happy with the service. Everything is going good now that they got the text messages working.

My links to my cell phone number are not working

I would like to talk with someone on my system. I have tried several times to no avail. I can be contacted at (901) 359-3341

Difficult to use. False advertisement. No bulk texting. Must use from desktop app AND phone app. Must upload contacts one at a time. Will not refund. SUCKS!

We went with GRASSHOPPER because we’re a very small business and we did a ton of research, everything pointed to GRASSHOPPER.
GRASSHOPPER is a joke, the taxes and “fees” on the sign up alone was over $100. And text messages come free in all packages, even in the most basic packages.. EXCEPT they’re not really free. I just got off the phone with one of the GRASSHOPPER reps who kept trying to forward me to canceling instead of helping me with my problems. When I asked about the texting he told me that it’s free on GRASSHOPPER’s end but some outside source charges you for text messaging.. so to me that doesn’t mean free and it’s false advertising.
Not to mention every single one of our incoming business calls has been dropped. I haven’t been able to answer one client since we ported our business number to this company. Spend a little more and get the right service.

Total scam and rip off. I got an 888 number expecting to be able to use it to send text messages back to people, especially given the way they marketed the phone features. But they don’t allow you to text back people that text you, which is ridiculous. And the process to get approved to be able to text was complicated and they don’t help you figure it out. I ended up not even using the number and used a different service entirely, so a waste of money right away! THEN when it came time for renewal a few days ago, they did NOT send me a notice that they would be renewing the subscription, and charged me a ton of money for another year of stupid useless phone service, and their customer service is impossible to reach but when you do, they are not empowered to actually help you. I asked for my money back and they refuse to give it to me, even though I am not using their service. And I called the same day that they attempted to charge my credit card. Needless to say I’m contesting the charge. This is a horrible customer experience. You can’t outsource everything, make it hard to get answers and not offer equitable resolution and expect people to be happy.

See part 1 for the full story. It’s been almost ten days since I contacted Grasshopper customer service initially and was told to wait for a call back in the next 24-48hrs. I have yet to receive any such call or voicemail to help resolve the issue, I did however receive an email the following day from the manager apologizing, saying their tech support would be able to help, which I already did prior and was futile, also was asked about an appropriate time for a call back. I answered this email with information requested immediately and that is the last I heard from them. So I guess the conclusion to this saga is I will bite the bullet and move on to another, better service, with whom I can trust, because this company simply does not seem to care about their customers. Lesson learned, I wish I would’ve read the other reviews before throwing away valuable time and money. All things considered the phone number did work to make calls, that is the only good thing I can say about Grasshopper. BACK TO GETTING BLOWN UP BY SPAM CALLS!

EDIT: Judging by Grasshopper’s response to this review, just goes to show how little they care about their customers. I had no issues with 10DLC registration as I had not even attempted to even register for that service yet.

I had my Grasshopper and expected to get help for SMS registration services, but unfortunately, they didn’t provide the service I needed. After encountering this issue, I switched to another provider, only to find that my yearly payment was non-refundable. I understand that some services might have this policy, but I feel it’s unfair when the service wasn’t provided as promised. I hope Grasshopper can address these issues for future customers.

We have used them for a few years now. We have done everything according to their instructions to get our number registered for the SMS registration. Their customer service has been of no help to walk us through what to do to get registered and we have done everything according to the new regulation. We only text customers when they have communicated that texting is easier for them to schedule. We cannot change from this service fast enough.

Completely inept support and no refund?!

I signed up for Grasshopper on the referral from a business consultant. I paid for the year subscription, and began to set everything up. They would not let me send texts right away because of the SMS registration process, which I understood. I applied and was denied a week later. To attempt to reach support, you have to start a case online and they only submit the case if you then call the number they finally give you. I called and did exactly what the person on the phone told me and was denied again- again a week later. I call again and had to wait over an hour on hold to talk to someone. Again I did everything they said exactly and was denied. I call for the final time (or attempt to) and waited on hold for over an hour AGAIN only to be told that I had to pay another $10 per month to be able to text. I told them I wanted to cancel, and of course they couldn't help me. I had to look online to find how to cancel and it said I had to contact support after I had already ported my number to another service. I attempted to port and the new service said that they never got a response from Grasshopper, so I had to hunt down a way to contact support AGAIN to even get my number ported out. I finally get my new service set up (SMS registration took 1 day instead of weeks) and call to cancel Grasshopper only to be told that I get no refund- even prorated for the year of service that I paid up front for and used NONE of.

Horrible experience. It says there's a 7-day free trial, so I sign up for it and then I see a charge on my card immediately anyway. I try to set up the service and find out that they don't have a feature that I needed, so then I see the only way to cancel is to call them. I called and waited on hold 40 minutes to be told that I "didn't sign up for a trial" and that they would not refund my money even though I had the service for less than 2 hours. The customer service rep also told me I was "lucky" that I only signed up for a month-to-month plan, because if I had signed up for a year in advance, I'd lose even more money. Unbelievable and such a scam! If I could give 0 stars, I would.

Aweful customer service. SMS registration is completely disorganized, made us spend unnecessary money on changing our website to accommodate the demands, and they keep changing their minds. Unreal.

We've had this service for a few years now with very little hiccups but we hit a road block. This new sms registration they've tried to guide us through has been a nightmare. Since November, they've been guiding us what we need to do to comply and all attempts were uneventful. Each rep gave us different answers, their forms changed over time- I can only imagine it's because they were providing inaccurate info previously. We have gone without being able to text out over two weeks, they would not entertain some sort of compensation, hours on the phone and modifying our site info still to be wrong. We got denied again and I'm done. Google Voice will get my business so I can properly run mine.