Greenwave Renewables Avis 29

Having contacted several other heat pump suppliers to replace our 10 year old pump that had failed, many of whom were not interested in only supplying a replacement, we went with the proposal from Greenwave preferring a local company that were able to offer a long warranty for both parts and labour. As the new pump had to connect to the existing immersion, radiators and underfloor heating in both the main house and the annexe, there were some initial problems, and the overall installation took much longer than planned, but all eventually got sorted and was fully operational within a few weeks. Communication with the company has been good and pleased with the end result - although next winter will be the true test !

The proposal didn't change, no nasty surprises! Workforce turned up on time, really helpful, polite and considerate, and very tidy, given how intrusive the work could have been, in replacing radiators all over the house. Highly recommended.i will add that we arecso pleased with the work done , we are also having Greenwave supply and fix solar panels

We recently had solar panels, battery & inverter fitted by Greenwave. Great experience from start to finish, everything went smoothly and we were very impressed with the neat and tidy installation by Jude the electrician and his Dad the roofer (didn’t catch his name). We have received all our paperwork and certificates within 2 weeks of completion as Kaitlyn was efficient in getting them over to us. We have already recommended Greenwave to our friends who are thinking of having solar panels installed.

We are delighted with our solar panels installed by Greenwave. The sales , survey and installation teams were excellent. We had a few admin issues regarding MCS certificate, but the company were honest about the admin issues they were having and they did compensate us fairly for the delay. Overall a good company who I would recommend for a personal service and great know how.

The Saga continues.

We are now coming up to our fourth week. The original time span was 4 days.

The Plumbers spent most of last week correcting work done by the previous Plumbers who have now been fired.

We have a listed building. The heat pumps that have been put in are very ugly, and not what was originally intended. I have had to ask for a slatted cover to hide them

We have been without our Aga, our main source of cooking for two weeks now.

We woke up to cold water this morning - not for the first time.

Robin D'Arcy

The installation of our Battery went smoothly. Matt was great — suggesting a better, more discreet location for the battery and inverter and sharing plenty of tips. Tidy work and neat installation. Was also pleased to learn that we could charge via the existing solar installation without affecting the current FIT. Hoping to move on to the additional solar panel install soon (planning permitting).

Great workmanship
Good communication
Clean job done

On the whole a solid job.

Spoke with Mark about the initial quote, came up slightly high but after negotiating came up with a reasonable price.

Organised the technical survey and visit with Struan, all went well and came up with a plan.

The office organised a date for me. Didn't receive confirmation or ETAs couple days prior to work so had to chase up for these.

Arrived on site and had delays with deliveries, all resolved on the day. I'm glad I was on site to talk them through my preferences as could have ended not being what I wanted due to plans changing quickly once here. All work was done to a good standard, couple pieces I've sorted as am particular. Cable ties cut flush, so not sharp, and lagging cut using a jig, so just looks more finished. Also the heat pump was mounted slightly off parallel from the wall so just adjusted it slightly. Nothing major but all things that take no more effort to do as they're going.

Hand over was brief at best. I think having a designated person to talk through everything thoroughly is needed. Luckily I'm tech savvy so sorted everything myself and even resolved issues myself as couldn't come out for a few days.

I would use them again just little details and the hand over need adjusting to get the 5 star.

Excellent and friendly communication throughout.

We had been considering solar panels, but well-judged advice from sales rep redirected us to a heat pump, which was a much better solution for our needs.
Exact system requirements were determined from a thorough heat loss survey conducted by the technical engineer, who answered all our questions clearly and directly.
Installation was set back while a plumbing issue was resolved, but customer service rescheduled with the same team after only a short delay. The installation team themselves made some crucial practical modifications to the plan, and their lead followed up to ensure everything was working safely.

A most satisfactory experience all round.

Brilliant from start to finish, very professional clean and tidy and stress free installation . The guys knew exactly what they were doing and just got on with the job. I'm very happy with my new heat source pump. A big thank you and 5 stars from me.

I can’t fault Greenwaves, from start to finish everyone has been very helpful. Installation of the heat pump went without a hitch and is working fine.

We had an Air source heat pump and EV charger installed buy the Greenwave team, we was happy from start to finish.

Thank you again
R Bowden

Working with Greenwave Renewables was a pleasure. We had them install an air heat source pump for us to replace an oil boiler. The consultation and quoting was excellent and they didn't push us at all - no pressure sales. Surveys were smooth and they did all the work regarding certificates and grants. The quality of installation was excellent and the team took just over 3 days to complete the work to a really high standard. Only glitch at the end was a faulty controller so that required some investigation and a couple of extra visits to get sorted. Works perfectly now and we are so grateful to have this work complete and we don't have to deal with oil anymore!

Goede service. Prima bereikbaar.
Alleen P1 meter gaat soms onverwacht offline.

I’m extremely surprised by some of the reviews here. We have had nothing but trouble with Greenwave. Missed deadlines, lack of communication, disorganisation, staffing issues, poor customer service and the heat pump system still doesn’t work properly after ~4 months, so the house is cold, the water is periodically cold and the cost is extortionate. They’ve been blaming set up, then configuration and now apparently it’s a manufacturer issue. We are on the verge of taking legal action - I now understand why heat pumps have such a poor reputation - it’s not the technology, it’s the installers.

Struan right from the beginning was excellent at getting back to us when we had questions. We had a few hiccups, which can happen and they tried hard to resolve those as quickly as they could. All the teams were friendly and professional. We are now getting to understand and use our heat pump source. We’re quite transfixed with the app, seeing the energy from the solar panels, battery then into the heat source pump! We hope that the good service we’ve had, will continue through to yearly servicing.

I recently had solar panels and batteries installed by Greenwave, and the whole experience has been excellent from start to finish. Every member of the team – from the roofers and scaffolders to the electricians – all were friendly, professional, and clearly took pride in their work.

A special mention goes to Struan the surveyor who carried out the initial consultation and the final handover and Kaitlyn in Operations who kept me updated throughout the process. Both were extremely knowledgeable, explained everything clearly, and were a genuine pleasure to deal with.

I’m very happy with the installation and the service provided. and wouldn’t hesitate to recommend Greenwave to anyone considering solar.

I was so impressed with Greenwave. Mark came out to do a survey for solar panels and discuss options.
He was not a pushy salemans and gave me honest and practical advise - ultimately that i would not get the return on solar panels due to the design and direction of my house.
It is so refeshing to deal with an honesr "salesman" and company who actually puts the customer ahead of the £.

We had Mark Harvey from Greenwave come to see us to talk about an air source heat pump. We were very impressed, he gave us a presentation, and answered all our questions. No hard sell, he told to ring him if we were interested, and he would come back. He came back to measure all the rooms, note the size of radiators, and give us a written report detailing the advantages and radiator changes.
We were happy to go ahead, and a few weeks later their team turned up and were very helpful with the installation.
We had El, at Greenways, as our contact, and she was very helpful with any queries and running the installation.
We would thoroughly recommend Greenways, and we are warm and happy with our heat pump.
Suffice to say we’ve just asked Mark to come back to give us the advantages of a Solar panel array. Again, no hard sell, and we are waiting for his report for the family to discuss.