Happicabs - Essex Taxi Service Avis 

Shocking communication, and an even worse response

I booked a taxi with Happicabs for £100, expecting the service I had paid for to turn up on time. Instead, the taxi arrived one hour late.

Delays can happen, but what really made this experience unacceptable was how Happicabs handled it.

I had to contact them myself to find out what was happening. I wasn't proactively informed that the driver was delayed. When I eventually spoke to the call centre, the response was particularly disappointing. I was told that other customers had apparently paid £150 and experienced the same situation. Quite why another customer's bad experience was considered relevant to mine is beyond me. It certainly isn't an apology or a solution.

I subsequently made a formal complaint and received a response which essentially said that the delay was caused by the driver's previous customers and that, because the drivers are self-employed, Happicabs could not offer a refund.

That's an astonishing position to take. I booked and paid Happicabs for a service — not the driver's employment status or their internal arrangements. If a service is an hour late, the fact that the driver is self-employed doesn't magically make the customer's experience acceptable.

What is most frustrating is that there was no meaningful attempt to put things right. Instead, I received excuses and explanations about why Happicabs couldn't take responsibility.

The initial booking process was actually good, which makes the subsequent experience even more disappointing. Unfortunately, when something went wrong, the communication was poor, the customer service was worse, and the complaint handling was completely inadequate.

£100 for a taxi that was an hour late, followed by an unapologetic and dismissive response when I complained.

Needless to say, I won't be using Happicabs again and would strongly recommend considering other options if reliability and customer service matter to you.

Used a few times now, easy to book on the app or call if any questions. Drivers always on time.

Booking process online was easy. I was kept up to date on status of my booking and my taxi arrived early!

Very prompt, clean car, friendly driver.

It was easy to book and the taxi was on time. Good car and driver.

Driver was early for pick up he was very polite

Excellent service. Regular updates. Always on time. Drivers courteous & cars clean & comfortable.

Picked up on time nice driver got us home

Clean and smooth running car, important when going over bumps due to injuries I have which get aggravated by pothole collisions.

Friendly driver.

Fair price.

Driver arrived a bit early and we were late. However when we did arrive he was helpful and polite, never commenting on having be kept waiting, nor charging extra. Will definitely use again.

Always a great service highly recommend

Pre-booked 3 taxis this week for a specific time and they have turned up 20-30 minutes later! I dont pre-book taxis for the fun of it!

Very friendly driver and excellent driver. I’ve been teaching truck drivers for 43 years.
1st time happicabs customer. I like their methods

Unexpectedly needed a cab from Broomfield Hospital after minor surgery on Saturday evening. Very easy to book, good texting to track cab. Excellent driver. Thank you

Thank you for always sending me my favourite taxi driver baris when I ask. He is always very friendly and patient. He is a very good man.

He was rude accusing me of making his car dirty

Driver was very good, very nice to talk to, a very pleasant experience

Booked up a journey to Wickford from South Woodham Ferrers to catch train to Southend airport for.
Taxi should have arrived at 14:30 and didn’t arrive until 15:03 created a very stress situation especially as we had booked up a flight. It upset my wife as she unfortunately suffers from anxiety at the best of times.
Fist time we had ever used Happy Cabs😢

Your driver on the journey to our destination was great, polite, professional and a generally nice old chap.

Wish I could say the same for your driver who picked us up on our return journey, firstly he was late, from the onset he drove into the premium collection carpark even though it clearly states on the signs and it has a barrier to enter and once you are in there it’s a charge of £25 to exit… we were waiting in the normal collection point that is adjacent to the car park your driver went in the wrong pickup point then we had to go to him because the barriers would let him out without paying…. Then he wasn’t sure what to do and had to faff about paying the £25 exit fee, when the barriers finally let us out he almost drove into the barrier because he had forgotten the steering was facing the wrong way… the journey home was scary to say the least. He had no idea where he was going even though he had his satnav guiding him and several times I had to give him directions otherwise i have no idea where we’d have ended up… I’m not sure how long he’s had a driving licence but it’s most definitely questionable being that he was crawling along on the outside lane doing 36 mph in a 50 and cutting in and out of lanes because he had mistakenly got in the wrong lane in the first place. Your driver needs looking at or take a UK driving test!

These guys never let you down. It’s that simple