Claire was patient and listened to our needs and offered us the best holiday that best suited our needs and budget. Fantastic customer service and an understanding member of staff thank you.
L'entreprise a répondu
Établissement
Changer d'établissementAsda Superstore, Travel Dept, Cherry Tree Rd, Marton, FY4 4PF Blackpool, GB
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Lisez les avis des autres
The main man ( very tall and slim ) is so helpful and polite every time, he’s a credit to you at the Blackpool ( Asda) branch
Initially spoke to Wayne but booked with Claire ,both of whom were professional yet friendly and knowledgeable. Booked with ease and got confirmation straight away
L'entreprise a répondu
Kieran remembered me from previous bookings. He knew exactly what was required and booked within minutes. So easy
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
Asda Superstore, Travel Dept, Cherry Tree Rd, Marton, FY4 4PF, Blackpool, Royaume-Uni
- 01253807243
4,9
Excellent
593 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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The main man ( very tall and slim ) is…
The main man ( very tall and slim ) is so helpful and polite every time, he’s a credit to you at the Blackpool ( Asda) branch
24 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Claire was patient and listened to our…
Claire was patient and listened to our needs and offered us the best holiday that best suited our needs and budget. Fantastic customer service and an understanding member of staff thank you.
31 août 2026
Réponse de Hays Travel - Blackpool
Hello Mr Kumar, thank you for taking the time to leave this review for Claire. I am happy to hear you received fantastic customer service, thank you again for booking with us. Kieran
Réponse de Hays Travel - Blackpool
Thank you for the lovely feedback, we hope you enjoy your holiday when the time comes , Wayne
Booked holiday with Blackpool Team
Kieran remembered me from previous bookings. He knew exactly what was required and booked within minutes. So easy
20 août 2026
Réponse de Hays Travel - Blackpool
Hi Peter, thank you for leaving this review for me and thank you again for booking with us. Kieran
Enquiry and booking…
Initially spoke to Wayne but booked with Claire ,both of whom were professional yet friendly and knowledgeable.
Booked with ease and got confirmation straight away
21 août 2026
Réponse de Hays Travel - Blackpool
Thank You for the lovely Feedback, im glad we got it all sorted and i do hope you enjoy your mini cruise :) Wayne
Réponse de Hays Travel - Blackpool
Hello Joanne, thank you for taking the time to leave this review. I am happy to hear you found us happy and friendly. Thank you again for booking with us. Kieran
Total cost including insurance and details of travel to the ship
Friendliness of the travel agent
Thoroughly explained about the holiday
2 août 2026
Réponse de Hays Travel - Blackpool
Hello Mrs Potter, thank you for leaving this 5* review. I am happy to hear you found us friendly and we explained everything to you. Thank you again for booking with us. Kieran
Thè sèrvicè i gʻoʻt ŵas fìst cĺàss
28 juillet 2026
Réponse de Hays Travel - Blackpool
Hello Toni, thank you for taking the time to leave this review. I am happy to hear you received great service from Wayne. Thank you again for booking with us. Kieran
Réponse de Hays Travel - Blackpool
Hi Mr Jones, I am happy to hear Wayne was wonderful thank you for leaving this great feedback we will ensure this is passed over to him & thank you again for booking with us. Kieran
The helpful staff
The helpful staff, confidence with booking with hayes. Quick & seamless.
4 août 2026
Réponse de Hays Travel - Blackpool
Hi Michael thank you for your feedback im glad you found the team helpful and we got it all sorted for you. We hope you enjoy your cruise when the time comes, Wayne
Amazing service very friendly and kind…
Amazing service very friendly and kind well recommend xx
4 août 2026
Réponse de Hays Travel - Blackpool
Thank You Ann Marie for the lovely feedback means alot : i hope you enjoy your holiday when the time comes. Wayne
Réponse de Hays Travel - Blackpool
Hello Mark, thank you for leaving this review for Wayne I am happy to hear everything was made easy and efficient. Thank you again for booking with us. Kieran
Réponse de Hays Travel - Blackpool
Hello Mr Passey, thank you for leaving this review I will ensure this is passed over to Claire. Thank you again for booking with us. Kieran
frendly and easy service
23 juillet 2026
Réponse de Hays Travel - Blackpool
Hello Mr Berry, thank you for leaving this review I am happy to hear you found our service friendly and easy. Thank you again for booking with us. Kieran
Wayne was extremely helpful and…
Wayne was extremely helpful and efficient
And did what he promised to do with no delays.
29 juillet 2026
Réponse de Hays Travel - Blackpool
Hello Mr, Stacey. Thank you for taking the time to leave this review for Wayne. I am happy to hear you found the service extremely helpful. Thank you for booking with us. Kieran
First time i have used hayes and never…
First time i have used hayes and never will agaiin got over charged by 3 hundred ponds you say you wont be beaten on price whichis a false statement i will never use or recomend hayes travell
24 juillet 2026
Réponse de Hays Travel - Blackpool
Hello Mrs, Atkinson.
We’re very sorry to hear that you feel this way and that your experience has left you disappointed.
As explained, holiday prices are live and are always subject to change. Unfortunately, this means prices can increase or decrease at any time before a booking is confirmed.
When you raised your concerns, we did everything we could to reduce the cost of your booking further and were pleased that we were able to get the price much closer to the difference you had identified. During your visit to the branch, you expressed that you were happy with the service you received, and your kind gesture of bringing us cakes was greatly appreciated.
We’re genuinely sorry that the price had changed since the initial booking stage, and we understand how frustrating this can be. However, we’re pleased we were able to reduce the overall cost as much as possible.
I will be reaching out to you directly to see if there is anything further we can do to regain your trust and restore your confidence.
Kieran
Branch Manager
great staff nothing to much and a sense of humour
great staff, helping out as usual and giving his honest opinion on questions we asked, went beyond to help us
26 juillet 2026
Réponse de Hays Travel - Blackpool
Hello Mr, Hodkin.
Thank you for taking the time to leave this great review for Wayne. I am happy to hear Wayne went beyond to help you with the booking. Thank you again for booking with us. Kieran
Disney Paris - Wayne was very friendly helpful and…
Wayne was very friendly helpful and understood our needs, having a 6 year old needing additional support.
26 juillet 2026
Réponse de Hays Travel - Blackpool
Hi Andrew thank you for the Lovely feedback means alot, i hope you enjoy Disney and Paris when the time comes. Wayne
Excellent all round experience
Excellent all round experience, Claire who we dealt with was fantastic
20 juillet 2026
Réponse de Hays Travel - Blackpool
Hi Russell thanks for the lovely feedback i will make sure Claire is made aware, We hope you enjoy your holiday when the time comes, Wayne
Superb customer services from Blackpool…
Superb customer services from Blackpool branch. My travel rep went above and beyond to get what we wanted. Friendly and knowledgable. Thanks Wayne.
27 juillet 2026
Réponse de Hays Travel - Blackpool
Thanks for the lovely feedback Ant, glad we got it booked for you both, hope you enjoy when time comes, Wayne
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