Billy was amazing he has been so patient with us we're not the easiest people to please and we had a long list of preferences but we got there in the end and we are now looking forward to our holiday... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6, Isaac Newton Centre, NG31 6EE Grantham, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Was a great experience from moment walked in to when we left. Sarah was amazing she went through every detail. Got a great deal, better than booking online nice to get the personal touch. Highly recom... Voir plus
L'entreprise a répondu
It is the first time i have used a travel agent in many years. On this occasion I had already done my research and knew what I wanted and was happy to discover I could get the trip I wanted for the sa... Voir plus
L'entreprise a répondu
Kate at Grantham was brilliant, from our first contact via phone, then email options and finally going in to store to book. We felt comfortable with her and that she was doing the best for us with wha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
Unit 6, Isaac Newton Centre, NG31 6EE, Grantham, England, Royaume-Uni
- 01476 847 841
4,8
Excellent
51 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Hays Travel - Grantham
Thank you for your kind review :) Look forward to seeing you again!
Your staff- Fallon
Your staff, team. Fallon was excellent. Patient to help us find the right break and full of good advice! Thank you
5 juillet 2026
Réponse de Hays Travel - Grantham
Thank you Ian! Looking forward to booking your next trip!
- Fallon
Wow excellent service
Your staff member (Fallon) went above and beyond to tailor a holiday that suited us. First time we have used Hays Travel but it won't be the last......
1 juillet 2026
Réponse de Hays Travel - Grantham
Thank you for your wonderful review! We are so pleased to hear that our staff member went above and beyond to create the perfect holiday for you. We look forward to helping you with your future travel plans!
Had a wonderful experience
Had a wonderful experience . Very professional staff and very helpful . Will definerly use hays for my future holidays
2 juillet 2026
Réponse de Hays Travel - Grantham
Thank you for your wonderful feedback! We are so pleased to hear you had such a positive experience with our professional and helpful staff. We look forward to assisting you with your future holiday bookings.
The staff were very helpful
The staff were very helpful, professional and understanding of all our questions
28 juin 2026
Réponse de Hays Travel - Grantham
Thank you for your kind words, we look forward to seeing you again soon - Sarah
Réponse de Hays Travel - Grantham
We are so glad you had a very good experience with us. Thank you for your kind words. - Fallon
Great experience start to finish
Was a great experience from moment walked in to when we left. Sarah was amazing she went through every detail. Got a great deal, better than booking online nice to get the personal touch. Highly recommend this team. Thank you
14 juin 2026
Réponse de Hays Travel - Grantham
We are so pleased you had a great experience with us! Thank you for your kind words and recommendation; we truly appreciate it. - Fallon
Your team in Grantham made the whole…
Your team in Grantham made the whole experience so enjoyable .
12 juin 2026
Réponse de Hays Travel - Grantham
We're so glad our team made your experience enjoyable. Thank you for sharing! -Fallon
Excellent customer service
Billy was amazing he has been so patient with us we're not the easiest people to please and we had a long list of preferences but we got there in the end and we are now looking forward to our holiday. Billy's and Fallons excellent customer service made the experience relaxed and humorous. We would definitely book with them again
9 juin 2026
Réponse de Hays Travel - Grantham
Thank you for your wonderful feedback! We are so pleased to hear that our team provided excellent customer service and made your booking experience relaxed and enjoyable. We look forward to assisting you with future holidays! - Fallon
Friendly, helpful and efficient staff
We visited Hays Grantham with specific requirements for our holiday. The staff were able to assist us quickly, advise on booking and ultimately, booked our cruise immediately. Friendly and efficient staff
9 juin 2026
Réponse de Hays Travel - Grantham
We are so pleased we could assist with your specific holiday requirements. We appreciate your kind words about our friendly and efficient staff. Thank you for your lovely review. - Sarah
Two of your staff gave us very good…
Two of your staff gave us very good service. A credit to your travel business. Gr
6 juin 2026
Réponse de Hays Travel - Grantham
We are so pleased to hear our team provided excellent service. Thank you for your kind words. - Fallon
Back to the future.....of holifay planning!
It is the first time i have used a travel agent in many years. On this occasion I had already done my research and knew what I wanted and was happy to discover I could get the trip I wanted for the same price booking with Hays as booking online direct. After years of planning trips online, involving endless scrolling and researching, I feel letting someone else do the work is the way to go. Kate was very helpful, approachable and friendly, so I am happy with the service so far.
3 juin 2026
Réponse de Hays Travel - Grantham
We are so pleased to hear you had such a positive experience returning to a travel agent after many years. We are delighted we could make your trip planning easy and enjoyable. Thank you for your kind words. - Fallon :)
Excellent staff and so helpful
Excellent staff and so helpful, I will only use Hays for my future holidays
1 mai 2026
Réponse de Hays Travel - Grantham
Thank you for the kind words, we look forward to seeing you again! - Sarah
Katie was lovely
Katie was lovely, very professional but very approachable! Will definitely use Hays again!
5 mai 2026
Réponse de Hays Travel - Grantham
Thank you for your kind words, I will be sure to pass this on. - Fallon :)
Fallon, you legend of a consultant
Fallon, you absolute legend! Found me exactly what I wanted at the right price. Excellent service
1 mai 2026
Réponse de Hays Travel - Grantham
Thank you for your great words Sarah! - Fallon
They were pleasant listened and advised…
They were pleasant listened and advised us with everything so we got the cruise which we wanted
30 avril 2026
Réponse de Hays Travel - Grantham
Thank you very much we look forward to seeing you again - Sarah
Very friendly and helpful staff
Very friendly and helpful staff. Answered all our questions and very knowledgable
29 avril 2026
Réponse de Hays Travel - Grantham
Thank you for your kind words - Sarah
Billy was excellent
Billy was excellent, listened to what I was after, price matched , and was courteous and delightful throughout the whole process. Answered my questions with ease and was informative about the area, as he had been there himself.
Cannot praise him highly enough.
21 avril 2026
Réponse de Hays Travel - Grantham
Thank you for your kind words! I will be sure to pass these onto Billy! - Fallon
Billy is such a possitive perdon i feel…
Billy is such a possitive person i feel he went above & beyond to booking my special holiday
18 avril 2026
Réponse de Hays Travel - Grantham
Thank you for your kind words - Billy
Very helpful everything explained easy…
Very helpful everything explained easy to talk to
17 avril 2026
Réponse de Hays Travel - Grantham
Thank you for your lovely words! We are so happy you got sorted. - Fallon
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.