From the moment I walked in .. I was offered a seat & coffee as all staff were very busy with other customers , didn't have to wait long until I was seen . Your staff member Trenaye was warm , fr... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Consistently high quality service delivered by a really friendly team. Patience as always when dealing with me and my sister,all with a genuine wish to get us what we wanted . Always forget the name... Voir plus
L'entreprise a répondu
Suzanne was very pleasant and professional she throughly searched and advised us on each option of hotels and destinations. She went above and beyond especially as it took us hours up until closing ti... Voir plus
L'entreprise a répondu
Trenaye at Northfield always goes above and beyond when finding my dream holiday and gave personal recommendations of Barcelona and also helped me download the Hays Travel App!! Smooth, easy and stres... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
5 Church Road, B31 2JZ, Northfield, Royaume-Uni
- 01213146247
4,9
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Friendly
Friendly, helpful, and we are happy with the service provided, recommend you try it
8 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
As always we received a friendly…
As always we received a friendly welcome. Tailored the holiday to suit our needs. No hard sell.
7 août 2026
Réponse de Hays Travel - Northfield
Thank you Mrs Mills for your kind words, we are grateful for your review and look forward to serving you again soon.
Many Thanks
Hays Travel Northfield
Fantastic visit
From the moment I walked in .. I was offered a seat & coffee as all staff were very busy with other customers , didn't have to wait long until I was seen .
Your staff member Trenaye was warm , friendly and was very helpful. Trenaye informed me of all I needed to know while I booked my holiday , she even helped me to download your app so I can keep updated and also for my future holidays I will definitely be booking through Hays Travel.
I must say the whole experience if booking a Holiday is fun but can be stressful Trenaye made my experience fantastic. I can look forward to my holiday now knowing if I have any queries I can pop in and speak to one of your operatives no problems
Thankyou
6 août 2026
Réponse de Hays Travel - Northfield
Thank you so much Mrs Price for taking the time to leave such a detailed lovely review, we much appreciate the feedback and are extremely happy that you enjoyed your experience with us and glad we were able to get you booked and you were happy with our service.
Many Thanks
Hays Travel Northfield
Trenaye at Northfield always goes above…
Trenaye at Northfield always goes above and beyond when finding my dream holiday and gave personal recommendations of Barcelona and also helped me download the Hays Travel App!! Smooth, easy and stress free process.
6 août 2026
Réponse de Hays Travel - Northfield
Thank you Molly for the lovely review, we much appreciate the feedback and cant wait to see you again soon.
Many Thanks
Hays Travel Northfield
I book all my holidays at hays travel …
I book all my holidays at hays travel northfield the staff are so friendly and very professional they really go out of there way to find the right holidays for you
6 août 2026
Réponse de Hays Travel - Northfield
Thank you Mr Tolley, thank you for leaving us such a wonderful review, we much appreciate the feedback and look forward to serving you again soon.
Many Thanks
Harry
Hays Travel Northfield
Réponse de Hays Travel - Northfield
Thank you Mrs Townsend for the positive feedback, we much appreciate it and cant wait to serve you again in the future.
Many Thanks
Hays Travel Northfield
Just the great service we receive every…
Just the great service we receive every time, Nothing is too much trouble. Always prepared to answer my millions of questions. A great team at Northfield.
29 juillet 2026
Réponse de Hays Travel - Northfield
Thank you Mrs Downes for your kind words, we much appreciate the feedback and will always do our best to give all our customers the best service.
Many Thanks
Hays Travel Northfield
Suzanne was very pleasant and…
Suzanne was very pleasant and professional she throughly searched and advised us on each option of hotels and destinations. She went above and beyond especially as it took us hours up until closing time. Thank you Suzanne its a shame she wont get the after sales commission because she wasnt the first person I had seen
4 août 2026
Réponse de Hays Travel - Northfield
Thank you Miss Duggal for taking the time to leave such a lovely kind review, we are very happy you were satisfied with your service from us and we much look forward to serving you again soon.
Kind Regards
Hays Travel Northfield
Consistently high quality service…
Consistently high quality service delivered by a really friendly team.
Patience as always when dealing with me and my sister,all with a genuine wish to get us what we wanted . Always forget the name of the lovely lady who helped us, she had just come back from a cruise. Excellent service. Thankyou
26 juillet 2026
Réponse de Hays Travel - Northfield
Thank you Miss Noone, for leaving such a kind review, we are very happy you were happy with Trenaye's service and we look forward to serving you soon in the future.
Kind Regards
Hays Travel Northfield
Excellent service listened to what we…
Excellent service listened to what we wanted gave excellent advice
4 août 2026
Réponse de Hays Travel - Northfield
Thank you Mrs Nott, for taking the time to leave us such a lovely positive review, we much appreciate the feedback and look forward to serving you again soon.
Many Thanks
Hays Travel Northfield
Another holiday booked with ease.
Always a positive experience when we book with Hays. Helpful and friendly customer service from Trenaye. Thank you.
3 août 2026
Réponse de Hays Travel - Northfield
Tracey Gilbert,
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently have a positive experience when booking with us and appreciate your kind words about our friendly customer service. Kind Regards Emma
Fantastic service at northfield branch…
Fantastic service at northfield branch as always teriffic staff always accomodating and always go above and beyond 😊
26 juillet 2026
Réponse de Hays Travel - Northfield
CLARE,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team at the Northfield branch consistently provides such fantastic and accommodating service. Kind Regards Emma
Nothing but pleasant and helpful,great…
Nothing but pleasant and helpful,great friendly staff.
Thankyou Hayes.
28 juillet 2026
Réponse de Hays Travel - Northfield
Gary Melia,
Thank you for your wonderful feedback! We are so pleased to hear that you found our staff pleasant, helpful, and friendly. We truly appreciate your kind words. Thanks Emma
As always Hayes Northfield staff are so…
As always Hayes Northfield staff are so very helpful, kind and lovely sense of humour.
Suzanne goes above and beyond as always.
Thank you so much ladies.
Love
Mr and Mrs surman
3 août 2026
Réponse de Hays Travel - Northfield
Tracey Surman,
Thank you for your wonderful 5-star review! We are so happy to hear that our team's helpfulness, kindness, and sense of humour made such a positive impression. We truly appreciate your kind words.Kind Regards Emma
Very helpful staff would recommend to…
Very helpful staff would recommend to friends !
26 juillet 2026
Réponse de Hays Travel - Northfield
David,
We're so glad to hear our staff was helpful and that you would recommend us to your friends! Thank you for your kind words.
Kind Regards Emma
Nothing was too much trouble .
Nothing was too much trouble .
Very efficient and friendly
18 juillet 2026
Réponse de Hays Travel - Northfield
Debbie, Thank you so much for your wonderful review! We are delighted to hear that you found our service efficient and friendly. Your kind words are greatly appreciated. Kind Regards Emma
Dealing with Trenaye at the Branch
Dealing with Trenaye at the Branch, who is knowledgeable and always helpful, (like all the staff at Northfield). It is a pleasure to deal with people who make deciding and booking so pleasant and easy.
1 août 2026
Réponse de Hays Travel - Northfield
Andrew. Thank you for your wonderful 5-star review! We are so pleased to hear that our team's knowledge and helpfulness made your booking experience pleasant and easy.
Kind Regards Emma
Go-to holiday consultants
Went to Northfield branch. Friendly helpful team. Florida holiday booked in a jiffy.
My go to travel consultants
24 juillet 2026
Réponse de Hays Travel - Northfield
Thank you Miss Roberts for taking the time to leave such a lovely review, we much appreciate the feedback and look forward to serving you again soon.
Many Thanks
Hays Travel Northfield
Jess was so patient and helpful
Jess was so patient and helpful. Nothing was too much trouble for her.
30 juillet 2026
Réponse de Hays Travel - Northfield
Bethany,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so patient and helpful. We always strive to provide excellent customer service.
Kind Regards
Hays Travel Northfield
Amazing service from Emma as always the…
Amazing service from Emma as always the staff always go above and beyond to help and make sure that the holiday is right for everyone
30 juillet 2026
Réponse de Hays Travel - Northfield
Anne,
Thank you for your fantastic feedback! We are so pleased to hear that our team consistently goes above and beyond to ensure your holiday is perfect.
Kind Regards
Hays Travel Northfield
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