Well what can I say. We've booked another holiday using hays travel. We saw Miranda today and everything done smoothly and efficiently always. The staff at Rugeley hays are fantastic and so friendly... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Hays Travel are the cruise specialists so we were always going to go to them for our 1st ever cruise. Our adviser found us a cruise at an excellent price, explained everything and answered all qu... Voir plus
L'entreprise a répondu
We have a great relationship with all the Staff at Hays at Rugeley who all go above and beyond in sorting our holiday out Our usual booking agent was Sheila, who has been promoted so our next holiday... Voir plus
L'entreprise a répondu
Michelle was so helpful finding us the best deal for our family to New York, would highly recommend booking with Hays
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
7 Upper Brook Street, WS15 2DP, Rugeley, Royaume-Uni
- 01889722023
4,9
Excellent
700 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Hays Travel are the cruise specialists…
Hays Travel are the cruise specialists so we were always going to go to them for our 1st ever cruise.
Our adviser found us a cruise at an excellent price, explained everything and answered all questions.
Many thanks to Miranda at Hays Rugeley for a great job
6 août 2026
Réponse de Hays Travel - Rugeley
A J Evans,
Thank you for your wonderful feedback! We are so pleased to hear that your first cruise booking experience was excellent and that everything was explained clearly.
Kind Regards
Hays Travel Rugeley
Another great experience
Well what can I say. We've booked another holiday using hays travel.
We saw Miranda today and everything done smoothly and efficiently always. The staff at Rugeley hays are fantastic and so friendly they feel part of your family. Just love going in to see them all.
11 août 2026
Réponse de Hays Travel - Rugeley
Rose Shingler,
Thank you for your wonderful feedback! We are so pleased to hear that our team provides such a fantastic and friendly experience. We appreciate your continued loyalty!
Kind Regards
Hays Travel Rugeley
Would give a 0 if 0 stars was an…
Would give a 0 if 0 stars was an option.
No help whatsoever. Nothing is in sync. ( flights to transfers, check out time to car rental and return transfers)
Not willing to help, apparently it’s ok for a 6 month old baby to have no facilities for 8+hours.
Transfer picking up at 18:35 and checkout from the villa at 10. Offering No help whatsoever. Completely unacceptable with a 6 month old baby with us who needs Access to hot water etc.
Avoid. Would not use again and would not reccomend to anyone. Shocking.
8 août 2026
Avis spontané
Réponse de Hays Travel - Rugeley
Good Morning, with reference to Mrs Morris, the lead passenger on the booking. We are very sorry for the unsatisfactory feelings resulted from your tour operator.
Our Branch manager has been made aware and would like to give you a call on Tuesday upon her return to work to discuss further.
Kind Regards Hays Travel Rugeley
Michelle was so helpful finding us the…
Michelle was so helpful finding us the best deal for our family to New York, would highly recommend booking with Hays
1 août 2026
Réponse de Hays Travel - Rugeley
Stuart ward,
We're so happy to hear our team helped you find a great deal for your family's New York trip. We appreciate your kind words and recommendation!
Kind Regards
Hays Travel Rugeley
Everything was done excellent and…
Everything was done excellent and professional and very polite
8 août 2026
Réponse de Hays Travel - Rugeley
Darran,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service excellent, professional, and polite. Your kind words are greatly appreciated.
Kind Regards
Hays Travel Rugeley
We have a great relationship with all…
We have a great relationship with all the Staff at Hays at Rugeley who all go above and beyond in sorting our holiday out
Our usual booking agent was Sheila, who has been promoted so our next holiday was organised by the lovely Manager of the Branch Sarah
31 juillet 2026
Réponse de Hays Travel - Rugeley
Marie Ainger,
Thank you for your wonderful feedback! We are so pleased to hear that our team goes above and beyond to arrange your holidays.
Kind Regards
Hays Travel Rugeley
Very good service
From the minute I went into the shop, I was welcomed. Michelle couldn't have been more helpful. Listened to my wish list and then took time to put together my holiday. She kept me updated. Very good service.
5 août 2026
Réponse de Hays Travel - Rugeley
Thankyou so much for your kind comments Mr Bowen, I really appreciate them and it was lovely to meet you. Kindest Regards Michelle :-)
Excellent service as usual
Excellent service as usual. We cannot fault the Rugeley office at all. Thankyou again for helping us with our holiday choice.
4 août 2026
Réponse de Hays Travel - Rugeley
Thank you for taking the time to review our service, Always a pleasure to assist you with your holidays. Kind Regards Sarah
Maisie was great
Maisie was great, she saved me money by showing me that the holiday would be cheaper if I travelled a day earlier. Thanks Maisie.
2 août 2026
Réponse de Hays Travel - Rugeley
ANNE ROGERS,
Thank you for your wonderful feedback! We are so pleased to hear that we could help you find a more cost-effective travel option for your holiday. We hope you have a fantastic trip!
Kind Regards
Hays Travel Rugeley
How helpful the team was ,very…
How helpful the team was ,very welcoming and went above and beyond to accommodate our needs ,nothing was to much trouble.
26 juillet 2026
Réponse de Hays Travel - Rugeley
Mr Bailey,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and accommodating, and that nothing was too much trouble.
Kind Regards
Hays Travel Rugeley
Miranda was very helpful and found us…
Miranda was very helpful and found us just what we wanted.
25 juillet 2026
Réponse de Hays Travel - Rugeley
Thankyou for your lovely comments we really appreciate them. Kindest Regards Michelle :-)
I always use hayes travel the customer…
I always use hayes travel the customer service is excellent I do have my favourite who goes above and beyond for my needs. Sarah is amazing . I always recommend your shop in Rugeley
29 juillet 2026
Réponse de Hays Travel - Rugeley
Gaynor,
Thank you so much for your wonderful review! We are absolutely delighted to hear that you consistently have such positive experiences with our team. It means a lot to us that you recommend our shop to others. We truly appreciate your loyalty and trust in us!
Kind Regards
Hays Travel Rugeley
Excellent customer service
Excellent customer service. Very professional, helpful and personable.
25 juillet 2026
Réponse de Hays Travel - Rugeley
Thank you for your lovely feedback! It is much appreciated here in branch. Kind Regards Maisie
Réponse de Hays Travel - Rugeley
michel,
Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that you found our service helpful and that nothing was too much trouble. We truly appreciate your kind words!
Kind Regards
Hays Travel Rugeley
The person who helped we to book my…
The person who helped we to book my holiday was very patient and very kind. As I didn't really know where I wanted to go.
So he helped me to get my holiday. I am so excited I can't wait.
Would recommend the holiday shop to anyone
17 juillet 2026
Réponse de Hays Travel - Rugeley
Hi Nan Hall,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was patient and kind in helping you find your perfect holiday. We hope you have an amazing time and can't wait for you to experience it!
Kind Regards
Hays Travel Rugeley
Very friendly and professional.
Very friendly and professional.
Nothing was too much trouble.
Great communication skills via email and phone too.
19 juillet 2026
Réponse de Hays Travel - Rugeley
Hi Carolyn Wood,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team friendly and professional, and that our communication was excellent.
Kind Regards
Hays Travel Rugeley
Helpful
Helpful, friendly and professional it was the pleasure doing business with you.
26 juillet 2026
Réponse de Hays Travel - Rugeley
Thank you for taking the time to review our service, It was a pleasure to assist you. Kind Regards
Amy
The staff .
The staff are so welcoming ,polite and cheerful.they are so helpful and explain everything as they go through it .
18 juillet 2026
Réponse de Hays Travel - Rugeley
Thank you for your review of service Mrs Parker it is greatly appreciated, It was a pleasure to assist you. See you soon, Kind Regards Sarah
Sarah at Rugeley was brilliant and most helpful
Sarah at Rugeley was brilliant and most helpful
She left no stone unturned to find the ideal flight for my needs Being elderly my thought processes are not as sharp.
Thanks Sarah for your patience. I feel confident that all will go well on my holiday
Anthony Brian
25 juillet 2026
Réponse de Hays Travel - Rugeley
Mr Brian it was a pleasure to assist you once again with your travel plans, Our aim is always to have the most minimal impact on customers. We will see you soon, Thank you for taking the time to review my service. Kind rEgards
Sarah
Réponse de Hays Travel - Rugeley
George,
Thank you for your 5 star review!
Kind Regards
Hays Travel Rugeley
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.