Decided to try this company as it came recommended by True Blue Travellers on You Tube. Not disappointed as they had the products I wanted and the goods came next day which was amazing as I'd opted f... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Emily Smith in Customer Services has been super helpful and supportive in dealing with my return. Unfortunately, one of our employees who chose the product, decided when it arrived that they had chos... Voir plus
L'entreprise a répondu
What can I say other than a perfect experience, with the purchase I made arriving quicker than the postage paid for. I would be happy to advise people to consider looking at this company to provide th... Voir plus
L'entreprise a répondu
I've ordered from ITS a few times now and every time it's a great service. Even my most recent order which had a slight hiccup was dealt with by their excellent customer service department. I will be... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'outillage
- Vendeur de machines de construction
- Magasin de bricolage
- Magasin d'articles de loisirs
- Outilleur-ajusteur
- Magasin de matériel pour le travail du bois
Écrit par l'entreprise
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
Écrit par l'entreprise
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
Coordonnées de contact
D C One Edinburgh Way, CM20 2BN, Harlow, Royaume-Uni
- 02085325000
- sales@its.co.uk
- www.its.co.uk
4,8
Excellent
59 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very quick postage and a good price
3 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Efficient and Delivered next day in…
Efficient and Delivered next day in good condition.
3 septembre 2026
Réponse de ITS
Thank you so much for the 5-star review! ⭐
We’re really pleased to hear everything was handled efficiently and that your order arrived next day and in good condition.
Thanks again for choosing ITS, we really appreciate it 😊
Lauren
What i bought was as expected
What i bought was as expected, however delivery was well below what was expected of DPD .Supposed to be delivered 17.12 - 18.12 actually turned up at 20.55, not what i wanted especially when paying £4.99 for a priority delivery.
Does this qualify for a refund ?
3 septembre 2026
Réponse de ITS
Hi Dr Dawson,
Thank you for taking the time to share your feedback.
It's great to hear that you were pleased with the fast delivery and helpful service.
Lauren
Left the parcel at my front door within…
Left the parcel at my front door within full view
3 septembre 2026
Réponse de ITS
Thank you so much for the 5-star review! ⭐
We’re really pleased to hear you were happy with the next-day delivery and the price.
Thanks again for choosing ITS, we really appreciate your support and hope to see you again soon
Lauren
Easy and simple purchase
Easy and simple purchase, problem with the courier company but contacted customer service and was contacted back promptly and sorted quickly by Mikayla Draisey
7 septembre 2026
Avis spontané
Réponse de ITS
Hi Aron,
Thank you for your kind feedback. I'm pleased to hear that your purchase was easy and that Mikayla was able to resolve the courier issue promptly.
I'll make sure your positive comments are shared with her.
Lauren
Réponse de ITS
Hi,
Thank you so much for your fantastic feedback and for taking the time to let us know you were pleased with your items and service.
We really appreciate it and look forward to seeing you shop with us again soon. 🙂
Lauren
Réponse de ITS
Hi Jeremy,
Thanks for your lovely feedback. It’s great to hear that your delivery was super fast again.
Réponse de ITS
Hi Clint,
Thank you for your fantastic feedback. We're delighted to hear that you're pleased with our products and customer service.
Réponse de ITS
Hi Roy,
Thank you for your kind feedback.
It’s great to hear that you were pleased with our delivery service.
Réponse de ITS
Hi Aleksejs,
Thank you for your 5⭐️ review.
I’m glad to hear your tools arrived on time and that you’re happy with them.
Please let us know if there is anything else we can help with.
Réponse de ITS
Hi,
Thank you for your kind feedback — we’re pleased you found the service helpful. 👏
Réponse de ITS
Hi David,
Thank you for your five-star review — it's great to hear you're pleased with the tool and its price.
Please let us know if you need any help with order 13657128.
Réponse de ITS
Hi John,
Thank you for your great feedback.
We're pleased to hear you were happy with our sensible prices and prompt delivery.
If you need anything else, just let us know.
Réponse de ITS
Hi Christopher,
Thank you for your kind feedback.
We’re pleased to hear you received excellent service and your order was delivered quickly.
The whole operation from ordering to…
The whole operation from ordering to receiving my order was very quick and efficient and delivered when ITS said it would well done.
2 septembre 2026
Réponse de ITS
Hi Edd,
Thank you for taking the time to leave such positive feedback.
I’m pleased to hear that your order was delivered quickly and efficiently, just as promised.
Réponse de ITS
Hi Tim,
Thank you for your positive feedback. We're delighted to hear that you found our service fast and efficient.
If you need any further assistance, please let us know.
Helpful and supportive Customer Service
Emily Smith in Customer Services has been super helpful and supportive in dealing with my return. Unfortunately, one of our employees who chose the product, decided when it arrived that they had chosen incorrectly, so we had to return it.
Thank you Emily for all your help.
4 septembre 2026
Avis spontané
Réponse de ITS
Hi Mr Roath,
Thank you for taking the time to leave such lovely feedback.
I’ll make sure Emily knows how much you appreciated her help with your return.
Réponse de ITS
Hi Dart,
Thank you for your lovely feedback.
It’s great to hear you were pleased with the price, service and next-day delivery.
Sophie
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