Linley & Simpson Avis 

I had a great experience renting my home with Linley and Simpson agent in York. Especially Harry was incredibly friendly, professional, and supportive throughout the entire process. He responds to all my questions/ emails promptly, and made everything quick and stress-free. Thank you, Harry for your excellent service. I would highly recommend this agent to anyone looking to rent a home in York.

Nicole Stanley alerted me to a problem and promptly sorted it out.
Very happy with her communication and efficiency.

I had a really positive experience with Linley & Simpson, and in particular with Emily.

From start to finish, Emily was professional, approachable and always kept me updated. She took the time to listen to my concerns, communicated with the landlord on my behalf, and was genuinely helpful throughout the process. Thanks to her efforts, we were able to reach a positive outcome regarding my tenancy, and I really appreciated the way she handled everything.

It's refreshing to deal with someone who is responsive, understanding and willing to go the extra mile to help. I couldn't have asked for better support.

Thank you, Emily, for all your help. It has been a pleasure dealing with you, and I would highly recommend both Emily and the team at Linley & Simpson.

Hannah has been a huge help. She has ensured that we have received any information needed quickly and has been extremely helpful in speeding up the process. All staff have been welcoming and the service has been excellent.

The whole process was handled professionally .Sophie at Leeds branch was prompt in responding and quickly arranged for everything needed to sort out the issues at our Flat . Good service and communication throughout.

Overall a smooth process which was very well supported by Elle and the team. Questions were quickly responded to and actions needed to be taken by myself were clearly explained.

Getting a flat ready for a new tenant is always a challenge but the way Lindley & Simpson in general, and Alex Doody in particular, supported us in doing just that led to a totally satisfactory outcome. Alex is extremely knowledgable, has excellent interpersonal skills and is easy to do business with. Big thanks to Alex!

Staff very friendly and efficient
Always answered our queries
Lauren Turnbull was ver efficient
And helpful
She has a lovely phone manner
Lesley Mullen

I recently worked with Lauren Turnbull at Linley & Simpson during a tenant application process. While the situation itself wasn't entirely straightforward, Lauren was exceptionally helpful, patient, and professional throughout. She kept communication clear, answered all my queries promptly, and ensured everything was handled smoothly. Excellent service from her—thank you!

Lauren has been very passionate and helpful to arrange letting of my property. She is very proactive to find solution to resolve problem, professionally to help me and tenant the get best outcome. Kelly and her team also maintain highest of service to keep properties at high standard. The firm is highly recommended.

I regularly use Linley and Simpson on a let only service. Most of my properties are in Leeds which is why I seldom use their branch in Harrogate. However, it is great when you deal with the same people each time. This branch is not one of those that has a massive turn over of staff that each time feels like a new beginning. Michael Moon and Charlotte Thompson, as usual gave an exceptional service. Mike even went to meet me at my dentist to pick up the keys. Charlotte did a brilliant observation on my property, with notes and photos in order for me to make my property very marketable. They are definitely a landlord’s dream team.

Spoke with Beth in Lettings at the York Branch, she was very efficient and helpful

Stephen Shodia was extremely helpful and professional throughout the process of resolving my boiler problem. He obtained several quotes from contractors, made sure the work was completed to a high standard, and handled all the necessary paperwork afterwards, including providing the documents required for my insurance claim. His efficiency, clear communication, and willingness to go the extra mile made what could have been a stressful experience much easier. I would highly recommend Stephen and greatly appreciate all his help.

Linley & Simpson Sheffield provided an excellent service throughout the maintenance process. Communication was prompt, professional, and the issue was handled efficiently from start to finish. A special thanks to James Ang, who was incredibly helpful in following up on our maintenance request, keeping us updated, and ensuring everything was resolved smoothly. The contractor did an excellent job replacing our kitchen tap, and we really appreciate all the help and support. Thank you!

Linley & Simpson responded very quickly to the issue with the bathroom light pull cord and arranged for it to be fixed promptly. I’m very pleased with their efficient service.

James was prompt and polite with his response and his expert guidance fixed my issue! Thanks!

Liam initially showed us around the property and helped to answer any questions we had, both during the viewing and whilst registering our interest in applying for the property. Friendly, helpful and professional throughout. Lauren then handled the application and move in process for us. Again she was a pleasure to deal with, friendly and helpful throughout. She really helped to take some of the pressure and stress out of the process of finding and moving into a new home and it was greatly appreciated. The only bit of constructive feedback across the board is occasionally during the process there were some delays in responses/replies and occasionally several people replied to the one question, however this was due to some additional circumstances outside of the norm. It did not detract from the great overall experience, although at times I felt like I was maybe being a little impatient with my excited nerves. Thank you so much for everything you did for us, we are so very grateful and very happy in our new home. Everyone at Linley & Simpson have been a pleasure to deal with from the very first contact. Keep up the great work. Thanks again, Matthew, Stephen and Milo.

I am writing this review to share my highly disappointing experience with Linley and Simpson (Bingley) and the landlord of this property, Ingrow Properties. Prospective tenants should be fully aware of the tactics and poor service standard employed here before signing a contract.

There were six major issues during my tenancy:

Misrepresented Property Size: The property was described to me as being about 750 sq. ft. In reality, it was only 560 sq. ft. This severe size discrepancy made it incredibly difficult to fit standard belongings into the space.

Severe Water Pressure Issues & Neglect: The property was handed over with extremely low water pressure—roughly 20% of what it should have been. In email correspondence, management showed zero concern for my quality of life, only appearing to care if the issue threatened to cost the landlord money. After I tolerated this for well over a year with no offer of a rent discount, it was finally confirmed the issue was external. Yorkshire Water contractors eventually discovered a major leak in the original 1930s house water connection in the rear yard. I was only able to benefit from the 100% water pressure for three months until...

Intrusive and Disdainful Inspections: Because the property was significantly smaller than advertised, I had difficulty unpacking promptly and fitting everything in. During two inspections, a member of Linley and Simpson staff was openly disdainful of the number of possessions I had. On their second visit, this inspector was incommunicative and highly intrusive, taking photos of my private, personal belongings instead of focusing on the property condition.

Unfair Section 21 Notice: Shortly after the water pressure was fixed, I was served a Section 21 'no-fault' eviction notice. In my opinion, this was also triggered by the agency’s disdain regarding the volume of my possessions and the unfair pressure regarding how quickly I could unpack in a deceptively small space.

'Renoviction' Tactics: Immediately after serving me the Section 21 notice—forcing me into a stressful, expensive and time-consuming property search—contractors working for the landlord installed a brand-new boiler. It felt entirely transactional and completely inconsiderate of the major disruption being forced upon me.

Deceptive Re-advertising & 11% Rent Hike: After forcing me out, the property was immediately put back on the market at a rent 11% higher than what I had been paying. The new advert, like the old, had no explicit statement regarding the house's size or a floorplan.

Full return of my deposit: The only thing I can say on the plus side is that my full deposit was returned to me promptly since there was no damage to the property, and there was no additional charge levied for a few extra days I needed to fully vacate the property, despite emails threatening this in the days leading up to the eviction deadline.

I would strongly advise any future renters to double-check the physical dimensions of any property managed by this team, check the water pressure, and be prepared for a complete lack of empathy if you are experiencing any challenges moving in or life hurdles such as a family illness overseas.

We received excellent advice and service throughout the process of selling the house.
Excellent sales advice from David,
Excellent sales process achieving a good price,
Sadly the first buyer could not proceed but Linley and Simpson quickly found another buyer who proceeded quickly.
Sales progression handled by Inez was great and made the sale happen from handshake to completion in 6 weeks and two days, it doesn't get better than that.