Mediate UK Avis 

Really happy with the service from Mediate UK. They helped us reach an agreement without having to go through court, which saved us a lot of stress, time, and solicitor fees. The whole process was professional, and we felt supported throughout. I’d definitely recommend Mediate UK to anyone looking for a better way to resolve a dispute.

I would put 0 star if I could.

My experience with Mediate UK was unforgettable, and not for the right reasons. I chose them to help with my divorce proceedings, particularly the preparation of a Child Arrangements Plan, but the service was utterly abysmal.

The Parenting Plan I received had spelling mistakes, grammatical errors, an incorrect date of birth and important information missing. The quality of the document was far below what I would expect from a professional mediation service.

I raised concerns about parts of the plan that I felt did not accurately reflect matters discussed and agreed during mediation. I was then told that further changes would require the other parent's agreement or another paid mediation session. I found it difficult to understand why I should have to pay again to revisit matters that had already been discussed.

I also raised a formal complaint, but the response was equally unsatisfactory. My concerns were largely put down to differences in recollection or interpretation, rather than addressing the fact that I believed parts of the discussions and arrangements had not been accurately captured in the plan. The whole experience left me feeling that the focus was more on securing further payment than providing a service that actually helps alleviate the stress of going through a divorce.

For the amount I paid and the service I received, I would seriously consider using a solicitor instead. In hindsight, I feel I may have been better off paying for proper legal advice and support.

I should have paid more attention to previous reviews describing very similar experiences. I chose to give Mediate UK the benefit of the doubt, but based on my own experience, I wish I hadn't.

If you're considering using Mediate UK, read the reviews carefully before spending your money. Based on my experience, I would not recommend them.

Brilliant service. Great team from the moment they pick up your call to the services they provide.

They kept me updated every step of the way and dealt with me in such a professional but friendly manner.

Couldn’t thank them enough.

I cannot rate Mediate UK high enough. Their help, guidance and support have been priceless. They have allowed us to navigate the divorce proceedings with dignity and understanding of each other.

“I can’t thank this company enough for their incredible support. When I first called, I was in complete panic, but Jess and Alistair immediately put me at ease with their guidance and compassion. They took the time to walk me through everything, offering clear direction and reassurance when I needed it most. I have had to use their services for two separate reasons, and both times, their guidance and support led to a successful outcome. Now, years later, I can confidently say that every recommendation they made has proven invaluable. Their expertise and care made all the difference, and I wouldn’t hesitate to reach out again if needed. Highly recommend!”

We used Mediate uk for the initial aspects of divorce and will cease using mediation such as this. So my advice: whatever you do, do not use Mediate UK if there’s even a hint of coercive behaviour, safeguarding issues, disagreement or control issues in your relationship with the person you are divorcing. They have no boundaries with emails (even private matters raised will be forwarded and CC) they do not respect any safeguarding issues there could be, and when I raised this I was shut down and then my email forwarded anyway.
My advice is to read as much as possible yourself from the resources out there.
Do not bother with the free call it’s always to get your booked in and everything they talk about is because it is “that is our process” so you cannot ask specific questions anyway.

You can learn how to write a form e financial disclosure with online guidance. Then use your hard earned reserves to pay for a local family lawyer and cap the hours they can do, while you do as much yourself to understand your own position.
To be clear: Mediate is no cheaper than a lawyer even if they tell you it is, it is not.

Mediate UK charge each session per person so be aware of this. I am shocked at how red flags of controlling behaviour were not acted on. In their quest to remain neutral they actually create more issues than solve issues. Our parenting plan was not completed in the allotted time (“you can book more time”) nor was our financial plan completed with any questions, as she ran out of time and kept saying we can book more sessions.
I have major concerns that Mediate UK are not able to respond appropriately to signs of trauma or coercion and could actually place clients in a far more vulnerable position. I am appalled that this mediation industry even can get away with some of the safeguarding issues it creates by being “neutral” and even insisting that every communication is to both parties does not recognises dynamics that could be potentially harmful. Read up on it yourself, fill out as many forms yourself, spend your time reading up, and then go to a lawyer for the last parts of your divorce. Don’t bother with Mediate UK. This is my experience and I sent these concerns as a complaint and not one of my concerns was taken seriously.

Horrible experience from the start, given a mediator who kept burning your money and time and runs session without agenda and any inputs. When raised concerns to management, they jumped on us instead of addressing the issue. Spent ~1.2k and wasted 3 months for just Child arrangement which we were pushed into and wasn't even in the plan. Just avoid if you want to save yourself from further miseries in difficult times

Reading response below, you can add that they can lie as well to save their face as nothing happened to suggest “the way you spoke to our female colleagues was not acceptable” Disgusting!
You had to stop working because I claimed back £350 for the wasted 90 minutes and I wasn’t prepared to let you extract more money with zero output. Speak truth for god’s sake.
Adding £500 voucher in the remark has nothing to do with your organisation. it’s government scheme and we asked you for it to be arranged. It was not offered as a help as depicted. Expense above is still correct which was on top of this voucher.

I used Mediate UK to sort out my divorce at a really difficult time. Made even harder by the coronavirus outbreak! We started with our mediator in meetings and then moved online, which I actually preferred as it made it less emotional. Our mediator, Ian Lovatt was great and helped us focus throughout.