Visited to buy some new walking boots. Phoenix helped me choose a suitable pair, ensuring correct fit and gave a lot of good advice. Really impressed with the service and would definitely recommend v... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Brought two back packs online, only one delivered, Response from customer service, was disgusting, hung up on my call, still waiting for a reply and a refund or my second bag to be delivered
L'entreprise a répondu
Simon was very helpful with my preparations to walk the Camino de Santiago. He has a wealth of knowledge around walking boots and lacing configurations! He offered friendly, constructive advice and I... Voir plus
L'entreprise a répondu
Great service in Uckfield store Size of shoe in the colour I wanted not in stock but ordered on-line for store delivery & arrived the following day!|
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - Uckfield
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
136 High Street, TN22 1QR, Uckfield, Royaume-Uni
- 01825 701176
5,0
Excellent
749 avis
Demande des avis aux clients
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Just purchased a pair of walking boots
Just purchased a pair of walking boots. Good price and great service from staff-simon.
17 janvier 2026
Avis spontané
Réponse de Millets - Uckfield
Hi,
Many thanks for taking some time to provide your review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great Experience, good link-selling.
Fran was great with her link-selling, worked hard to ensure I was satisfied, although I was only there for a pair of shoes. All in all, great service!
14 janvier 2026
Avis spontané
Réponse de Millets - Uckfield
Hi,
Many thanks for taking some time to provide your review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Excellent customer service and advice
Good range of brands, and brilliant knowledgeable advice from Phoenix, meant I left with the right pair of hiking boots - plus lots of tips on how to maintain them. Really impressed with the service.
4 janvier 2026
Avis spontané
Réponse de Millets - Uckfield
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Phoenix provided the best customer…
Phoenix provided the best customer service I have experienced in any retailer for as long as I can remember.
I have never been fitted with a pair of walking boots properly before and I am delighted with my purchase
2 janvier 2026
Avis spontané
Réponse de Millets - Uckfield
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
I needed to return 2 of blacks outdoors…
I needed to return 2 of blacks outdoors items bought online that did not fit. Andy in Millets of Uckfield made the whole process incredibly painless & easy .. he was welcoming & helpful, I was that impressed I ended up buying 2 pairs of waterproof trousers I didn't know I needed!
9 janvier 2026
Avis spontané
Réponse de Millets - Uckfield
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Phoenix our assistant was fabulous
Phoenix our assistant was fabulous
Had a lot of knowledge about the walking boots I was looking at, made several suggestions, was very patient with me, very particular re the sizing and showed me how to best adjust the laces and tie the boots. Very impressed with her, thank you Phoenix
5 janvier 2026
Avis spontané
Réponse de Millets - Uckfield
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
SIMONE IS WELL INFORMED.
SIMONE IS WELL INFORMED.
HE GAVE US GREAT ADVICE ON THE CORRECT WARM SOCKS WE NEEDED. AND HE LIKES DOGS !!
2 janvier 2026
Avis spontané
Réponse de Millets - Uckfield
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Good information & guidance
Ben guided and helped me find my first pair of decent walking boots. He offered good advice, information and patience to make sure I left with the perfect pair of boots for my needs. Great service. Thank you.
3 janvier 2026
Avis spontané
Réponse de Millets - Uckfield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Awesome service
Awesome service, very helpful and friendly staff, especially Simon.
Many thanks.
2 janvier 2026
Avis spontané
Réponse de Millets - Uckfield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Excellent service from Phoenix.
Excellent service from Phoenix.
Phoenix was very helpful when we purchased a new jacket for our daughter, very friendly and knowledgeable.
2 janvier 2026
Avis spontané
Réponse de Millets - Uckfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great shopping experience …
Nothing is too much trouble for the staff in this branch of Millets. All the staff are extremely knowledgeable and super helpful. It’s a pleasure to shop there. Thank you
2 janvier 2026
Avis spontané
Réponse de Millets - Uckfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Advice on gloves for very cold conditions
Pheonix was very helpful and knowledgeable about the gloves I was looking at and explained to me the best way to keep warm in very cold conditions. Pheonix gave me excellent advice on the gloves available and the reasons why they worked so well. I’m very pleased with my purchase and won’t hesitate to return should I need more equipment and advice.
24 décembre 2025
Avis spontané
Réponse de Millets - Uckfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Really friendly and informative staff
Really friendly and informative staff. I went in to grab a pair of boots and learnt a lot of tips about how to wear them best which I would never have known about before. Great experience
23 décembre 2025
Avis spontané
Réponse de Millets - Uckfield
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Simon was very helpful in the store
Simon was very helpful in the store, sharing his expertise with us to help us to choose the correct products for our needs. Thank you Simon!
22 décembre 2025
Avis spontané
Réponse de Millets - Uckfield
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Simon was very helpful and knowledgeable
Very helpful and knowledgeable
22 décembre 2025
Avis spontané
Réponse de Millets - Uckfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very good...as always.
Very friendly, helpful and knowledgeable staff. Clean and well laid out store.
Simon the manager is very good...it's worth visiting the shop just to see him and get his advice.
20 décembre 2025
Avis spontané
Réponse de Millets - Uckfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Phoenix was great
Phoenix was great with my gift card query and everybody was great with both of my kids I had with me.
20 décembre 2025
Avis spontané
Réponse de Millets - Uckfield
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Millets Customer Care Team
Simon was absolutely brilliant helping…
Simon was absolutely brilliant helping me to buy a pair of walking boots. He was knowledgable and helpful and really kind!
Thank you
12 décembre 2025
Avis spontané
Réponse de Millets - Uckfield
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
God awful customer service
Brought two back packs online, only one delivered,
Response from customer service, was disgusting, hung up on my call, still waiting for a reply and a refund or my second bag to be delivered
22 novembre 2025
Avis spontané
Réponse de Millets - Uckfield
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Helpful staff
Isaac and Andy were very helpful,knowledgeable and did all they could to help us in finding what we wanted.
29 novembre 2025
Avis spontané
Réponse de Millets - Uckfield
Hi,
Thank you for providing your review.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
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