Just done my pet insurance for our 2 german shepards and was surprised how easy and how competitive the quote was. It's given us peace of mind knowing both dogs are now covered to a high degree.
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Took out my Pet insurance with More Than, submitted a claim for a minor operation at the beginning of February. Still not settled, very poor customer service, completely dissecting every aspect of the... Voir plus
L'entreprise a répondu
I've been with morethan for a long time. When our dog was poorly last December they were amazing. We've just adopted another rescue dog and signed up with morethan straight away. The gentleman th... Voir plus
Easy to purchase and understand what is being purchased from the explanation given. Insured other purchases with More Than and can’t fault the service they provide
À propos de l'entreprise
- Agence d'assurance
- Compagnie d'assurance habitation
- Compagnie d'assurance
- Compagnie d'assurance animaux
Écrit par l'entreprise
Get a Fast Insurance Quote Online from MORE TH>N. Home & Pet Insurance. We Do More, So You Stress Less – Get a Quote!
Coordonnées de contact
Ty Admiral, David Street, CF10 2EH, Cardiff, Royaume-Uni
- enquires@morethan.com
- www.morethan.com
3,8
Bien
16 k avis
Demande des avis aux clients
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Excellent service
It was so easy funding the right insurance I needed everything explained which made the decision easy to go with more than.
Exceptionally good price really happy with the experience
3 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
More than Pet Insurance - shockingly appalling!
More than Pet Insurance.
Absolutely shocking and inefficient pet insurance process. Still waiting on my claim being processed, almost six weeks now. Numerous emails and phone calls, just going round and round in circles. Requests being made each time for medical history which has been supplied on numerous occasions along with all the relevant invoices. The whole process has been very stressful and time-consuming, biggest mistake ever taking out an insurance with them. Bitterly regret it. NEVER EVER AGAIN!!! Also tried to lodge a formal complaint and it is not very transparent on their website how to access this process. I have lodged a formal complaint via email, but I am not expecting much to be done about it. There seems to be deliberate time wasting and prevarication on their behalf.
14 avril 2026
Avis spontané
Réponse de morethan.com
Hello,
We regret to hear about the difficulties you've experienced with your claim and the complaint process. We apologize for the delays and frustration.
We want to look into this further. Please email your policy details to ReviewFeedbackSupport@pet.morethan.com , so we can review what happened. We appreciate you bringing this to our attention.
Alex
Very happy
Had no problem doing it on line straight forward easy to do also very happy with price
11 avril 2026
Site was easy to use and gave me an…
Site was easy to use and gave me an accurate quote which was very competitive.
9 avril 2026
Excellent service.
8 avril 2026
Would not recommend
Our renewal went up by £15 a month, which in itself is shocking. But we had a letter to say that it will automatically renew so we do not need to do anything. I noticed this month that they stopped taking out the money. I called about this and they said it was their error and our pet is still protected if something happened . I said I could not afford to pay the 3 payments in one go. I was told I would get a call back from accounts... Now today nearly £200 has been taken from my bank.
8 avril 2026
Avis spontané
Réponse de morethan.com
Hello.
We’re really sorry for the worry and frustration this has caused. We understand how upsetting it must have been to see your renewal increase, be told the missed payments were our error, and then have a much larger amount unexpectedly taken from your bank.
While we’re glad you were reassured that your pet remained covered, we appreciate this doesn’t make the situation any easier - especially when you were waiting for a promised call back and had explained that paying multiple months at once wasn’t affordable.
We’d like to look into this properly and make sure the situation is reviewed by the right team. If you still need assistance, please email us your policy details along with your best contact number to reviewfeedbacksupport@pet.morethan.com , and we’ll arrange a call back from the relevant team as soon as possible to discuss this with you.
Thank you for bringing this to our attention, and we’re sorry again for the inconvenience caused. - Courtney
Lady very helpful and compassionate
Lady very helpful and compassionate. My queries dealt with quickly and efficiently.
17 mars 2026
Dog insurance quote
Easy website, everything as described, clear information on insurance types. Very competitive pricing
4 avril 2026
Was an easy experience on line and the…
Was an easy experience on line and the price was good. Have used more than before and happy with this company
2 avril 2026
Your application experience is quite…
Your application experience is quite straight forward to follow , and if an anti techno person like me can follow it then there is hope for others . Thank you for keeping it simple.
18 mars 2026
Helpful staff when I had a query on the…
Helpful staff when I had a query on the application
Quote was very good and cheaper than previous provider with better cover so was a winner for me
1 avril 2026
Réponse de morethan.com
Hello Miss Murphy.
We’re sorry to hear that you found the conversation difficult to understand, that’s certainly not the experience we want for our customers. Thank you for sharing your feedback, as it helps us improve the clarity of our service. - Courtney
Helpful and exactly what I wanted
30 mars 2026
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