I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me... Voir plus
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Had a great experience ordering from Richer Sounds in Cambridge recently. They had an offer on some headphones i was looking for. Ordered for collection from the store and they were ready to collect t... Voir plus
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Good reviews and advise from R.S as always The first time I have brought an LG TV 55" C5 I have another TV that is Samsung that is also very good but the LG was at a more reasonable price and featur... Voir plus
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I ordered a Denon RCD-M41DAB (Silver) from Richer Sounds online on Saturday evening but unfortunately forgot to apply my discount voucher before completing the purchase. I called the Cambridge... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
25 Hills Road, CB2 1NW, Cambridge, Royaume-Uni
- 0333 900 0053
4,9
Excellent
2 k avis
Demande des avis aux clients
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Ideal transaction
Efficient service, friendly and helpful staff, price competitive. And a UK company too.
30 juin 2026
Réponse de Richer Sounds - Cambridge
Thank you for your 5 star review!
Ordered online to be collected at the…
Ordered online to be collected at the Cambridge shop. Was available the next day.
Very responsive and friendly staff.
29 juin 2026
Réponse de Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - Cambridge
Thank you for your wonderful feedback
Richer Sounds understand my problem
I bought a wall television and a sound bar and ordered an appointment with the installer. The installer arrives and said that the television was too big. Richer Sounds changed my products and gave me a discount. Well, I am not a spring chicken and don't understand the technology. Bravo, Richer Sounds! You could advertise the 'Old Gits Club'!
21 juin 2026
Réponse de Richer Sounds - Cambridge
Thanks for your feedback, great to read you were happy with our service.
TJ in the Cambridge store was helpful
TJ in the Cambridge store was helpful, patient and knowledgeable.
Delivery service as also excellent.
23 juin 2026
Réponse de Richer Sounds - Cambridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great experience ordering from…
Had a great experience ordering from Richer Sounds in Cambridge recently. They had an offer on some headphones i was looking for. Ordered for collection from the store and they were ready to collect the next day. Communication on the status of the order was great and the staff member i dealt with very helpful and friendly. Great store, great people
23 juin 2026
Réponse de Richer Sounds - Cambridge
Thank you for your wonderful feedback
excellent comms and price
excellent comms and price, perfect delivery team and great product.
23 juin 2026
Réponse de Richer Sounds - Cambridge
Thank you for your wonderful feedback
Outstanding Customer Service – Fast, Friendly and Professional
I ordered a Denon RCD-M41DAB (Silver) from Richer Sounds online on Saturday evening but unfortunately forgot to apply my discount voucher before completing the purchase.
I called the Cambridge branch on Sunday morning to see if anything could be done. The manager checked my order, confirmed it had already been dispatched, and said he would follow up to see if the discount could still be credited to my account.
True to his word, the corrected amount was credited to my account on Monday, and he even took the time to call me personally to let me know everything had been sorted.
From placing my order on Saturday evening to having the issue resolved by Monday, the speed and professionalism were exceptional. This level of customer service is becoming increasingly rare. A big thank you to the Cambridge team for going above and beyond. I'll definitely be shopping with Richer Sounds again.
14 juin 2026
Réponse de Richer Sounds - Cambridge
Thank you for your wonderful feedback
Richer Sounds are always a pleasure to deal with.
Richer Sounds are always a pleasure to deal with . They offer good advise, are very competitive on price and give fast efficient service.
18 juin 2026
Réponse de Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful advisor in the shop
Very helpful advisor in the shop. Didn't have the speaker I wanted in the shop but delivered to my home the next day. Great experience.
18 juin 2026
Réponse de Richer Sounds - Cambridge
Thank you for your 5 star review!
Good advice from knowledgeable staff
Advice from knowledgeable staff so that I bought an amplifier that worked well with my existing system and didn’t spend extra on something that would not sound any better.
21 novembre 2025
Réponse de Richer Sounds - Cambridge
Thanks for your kind review, we look forward to your next visit.
Réponse de Richer Sounds - Cambridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service
Excellent service. Wanted a sound bar I had three in mind TJ recommended the one I had as first choice. Extremely knowledgeable and helpful
12 juin 2026
Réponse de Richer Sounds - Cambridge
Thank you for your 5 star review, it’s lovely to read your comments.
ALWAYS have a great experience with…
ALWAYS have a great experience with Richer sounds, that’s why I’m a regular customer when it comes to big tv appliances.
14 juin 2026
Réponse de Richer Sounds - Cambridge
Thanks for your kind review, we look forward to your next visit.
Good reviews and advise from R.S as…
Good reviews and advise from R.S as always
The first time I have brought an LG TV 55" C5 I have another TV that is Samsung that is also very good but the LG was at a more reasonable price and features seemed as good if not better a very good 6 year warranty helped the decision & purchase from Richer Sounds I will be back thanks-
13 juin 2026
Réponse de Richer Sounds - Cambridge
Thanks for your kind review, we look forward to your next visit.
Réponse de Richer Sounds - Cambridge
Thanks for your feedback, great to read you were happy with our service.
Quality customer service that is a freshing change
So many companies these days deliver mediocre/poor service and it makes a refreshing change to do business with a company that knows about the products they are selling.
Richer Sounds also makes the customer feel valued, again a bit rare these days.
Although I knew what I wanted to buy, Paul was very helpful in answering some technical queries about the product and arranged very prompt delivery.
Post sale I had one or two questions which were also dealt with immediately.
This is what customer service is all about and encourages me to go back for any future purchase. Fully recommend.
27 mai 2026
Réponse de Richer Sounds - Cambridge
Thanks for your kind review, we look forward to your next visit.
Réponse de Richer Sounds - Cambridge
Thanks for your great feedback and for supporting local business.
Enquiry for noise cancelling earplugs for concerts …
Called the Cambridge shop to enquire about noise cancelling earbuds and TJ was really helpful, listening to my requests and came up with the Nothing earplugs as an option. Went in next day and purchased some. Nice relaxed service and informative information. Very happy
18 mai 2026
Réponse de Richer Sounds - Cambridge
Thanks for your feedback, great to read you were happy with our service.
Réponse de Richer Sounds - Cambridge
Thanks for leaving us a review, and for the positive comments. If there were aspects of the experience you feel we could have improved, and ideally obtaining that final fifth star, we'd be keen to hear about them.
If you're happy to, please feel free to get in touch via the below address with any further comments you may have..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
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