A great experience over all. The staff were friendly and helpful, they were also able to offer advice and suggestions for our purchase. While they did offer a model that was more expensive than w... Voir plus
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When we visited the Cardiff store, Dan was extremely helpful and advised us on which Hi-Fi items would suit our needs. Once the goods had arrived we realised that we needed a larger stand for them, ag... Voir plus
L'entreprise a répondu
The advice is first class and service matches....product was delivered as promised! Not too regular a shopper,but RS are the first choice every time for myself and extended family when it comes to tv... Voir plus
L'entreprise a répondu
After AI recommended Richer Sounds for the specific TV I was looking for, I decided to give them a try. I initially started my order online and had products in my basket for a few days while I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
106 Cowbridge Road East, CF11 9DX, Cardiff, Royaume-Uni
- 0333 900 0029
4,9
Excellent
3 k avis
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having a slight problem with the set-up which was quickly resolved through your 'help centre-thank you Kieran for being so patient) I am now listening to my albums for the first time in almost 20 year
having a slight problem with the set-up
14 mars 2026
Réponse de Richer Sounds - Cardiff
Thank you for your 5 star review, it’s lovely to read your comments.
Great service
The team in Richer Sounds Cardiff spent a lot of time with us, helping us select a stereo system that met (and in some ways exceeded) our needs. The added value they bring always makes shopping with them such a positive experience. Thanks.
20 mars 2026
Réponse de Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
I had excellent service from Dan at the…
I had excellent service from Dan at the Cardiff branch and the rest of the team. Dan was incredibly patient with me, and I’m now enjoying my new Dali speakers and Wiim system at home. Highly recommend!
20 mars 2026
Réponse de Richer Sounds - Cardiff
Thank you for your wonderful feedback
Great advice and service..will be back…
Great advice and service..will be back many times.
20 mars 2026
Réponse de Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Great communication
Great communication with Dan.
The product was a returned/damaged item and this was extensively described and photo'd. Product was exactly as described. Worked perfectly.
Very prompt delivery
17 mars 2026
Réponse de Richer Sounds - Cardiff
Thanks for your feedback, great to read you were happy with our service.
Fantastic service
Fantastic service - price match and support on the phone from my local store. Great work Richer Sounds!
17 mars 2026
Réponse de Richer Sounds - Cardiff
Thank you for your 5 star review!
Great service from the staff
Great service from the staff of the Richer Sounds shop in Cardiff. We were looking for a new larger TV, and we received excellent advice, and so made the right choice for us. The only minor inconvenience was related to the brackets, in that one bracket was not placed on the delivery order, and it turned out that it was the incorrect one in any event. However, these are v small gripes, and the staff at the shop were excellent. Informed, personable and hugely helpful.
17 mars 2026
Réponse de Richer Sounds - Cardiff
Thanks for leaving such a thoughtful review. I’m delighted to hear that the team in our Cardiff store were able to give you such clear advice and help you choose the right TV for your needs.
I’m sorry for the minor inconvenience with the brackets not being quite right initially. While it’s good to hear this was only a small gripe overall, I will make sure it is followed up with the branch so that they can learn from their mistake.
If there’s ever anything we can help with in future, please don’t hesitate to get in touch via the address below...
seniorcomplaintsteam@richersounds.com
Kind regards,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Bought a Targa Harmony 1000CD from the…
Bought a Targa Harmony 1000CD from the Cardiff store on the 9th March 2026. Submitted a review for that sale; not very complimentary I'm afraid. Anyway the CD player started giving problem so I rang the store (Cardiff) and explained the problem. I was asked to bring the Targa to the store if it was convenient for me to do so. I did that and spoke to Mike who offered a full refund or exchange for new one. I opted for a refund which was duly given. My wife spotted a Targa 1000CD on a shelf and asked if that was the one we had heard demonstrated a few weeks ago. Yes it was. Mike offered a reduced price on this unit which we accepted and took it home. Very happy now. Thanks Mike, you've restored my faith in Richer Sounds.
21 mars 2026
Avis spontané
Réponse de Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
New Sub Woofer Purchase
Over the years I have found the experience and knowledge of the staff to be a massive credit to your company. I don't often find people who are bigger 'geeks' than me!!
13 mars 2026
Réponse de Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Cardiff
Thank you for your 5 star review, it’s lovely to read your comments.
Always give me an honest opinion
Always give me an honest opinion, not trying to sell me the most expensive thing. Knowledge of staff is everything.
9 mars 2026
Réponse de Richer Sounds - Cardiff
Thank you for your 5 star review, it’s lovely to read your comments.
Fabulous service from richer sounds…
Fabulous service from richer sounds with the purchase of some replacement speakers as my old B&W 600s had been attacked by the dog and we’re past repair unfortunately but replacing them with a pair of the 700s seemed logical to me as I like their sound. Easy job ordering online and came within two days in fab condition and no problems at all. The price was amazing and I have no complaints at all. Great job guys.
8 mars 2026
Réponse de Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
I enjoyed the experience with the staff…
I enjoyed the experience with the staff as they were very pleasant
6 mars 2026
Réponse de Richer Sounds - Cardiff
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
New Optoma projector and great service
I spoke with Aaron from Cardiff branch and have emailed this separately.
Thank you for taking time to discuss my projector replacement last Thursday 5th March. It was a tough decision to replace our old Optoma projector, establishing I required, price and specifications. Finally deciding on Optoma UHZ35, I'm so pleased with this product.
The picture is awesome and will hopefully provide many happy hours of viewing entertainment.
5 mars 2026
Réponse de Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
New turntable / speaker purchsae.
Prices are competative and a great choice of products along with good information on products. Great support in helping me by answering questions on the product i choose within minutes. Highly recomende.
5 mars 2026
Réponse de Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Pleasure to Deal With
Great service from Dan who price matched an excellent deal on a LG 55" C5 TV. Pleasure to deal with.
Delivery faster than expected.
4 mars 2026
Réponse de Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Confident
We felt confident we would get sensible advice without pressure to spend more than we wanted.
We had to call back with a problem and again received useful advice. Very happy with Richer Sounds.
3 mars 2026
Réponse de Richer Sounds - Cardiff
Thank you for your wonderful feedback
Andi dealt with us & he was absolutely…
Andi dealt with us & he was absolutely brilliant. Very knowledgable & friendly, pleasure to deal with.
2 mars 2026
Réponse de Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
Amazing price / service & delivery as…
Amazing price / service & delivery as allows , why would you want to buy ANYWHERE ELSE
22 décembre 2025
Réponse de Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service best prices
As always, the helpful staff at Richer Sounds were able to give me the best price and service for my AV needs. Great!
2 mars 2026
Réponse de Richer Sounds - Cardiff
Thank you for your wonderful feedback
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