Richer Sounds - Edinburgh Avis 

Jamie was very knowledgeable and the the demo of the REL subwoofer was excellent.

Excellent service, fast delivery and quality product.

Jamie was extremely helpful and friendly when I was looking to buy a new television. He was very patient and answered any questions I had. I was impressed with the televisions on offer and the prices. I paid a couple of visits to the store to make sure the item I selected was what I wanted. All staff I spoke to were professional and helpful. The delivery service was efficient. I would definitely recommend Richer Sounds to family and friends.

Before coming to Richer Sounds. I had in mind a 65 inch LG television with possibly a sound bar. This soon became a reality. On offer was a 2025 OLED G5 65 with an LG home cinema soundbar included. The buy decision was made. The salesman was knowledgeable in answering my questions. He also arranged finance. A pleasant experience overall.

Always room for improvement
Lars was good his knowledge was really good explained everything to me

Excellent service over the telephone from Lars at the Edinburgh store. Very helpful, patient and offered great advice. Received my products , a Marantz CD player and JBL Bluetooth speaker and I’m delighted with them. Used Richer Sounds a few times and they’ve never let me down.

Bought two subwoofers by telephone from the Edinburgh store with John the store manager on the phone. Good advice and discussion. Payment easy online and items delivered by DPD the next day. I have used the Edinburgh store several times before and I have always been happy with them and had good service.

I called in to your Edinburgh branch (I think it was Craig who helped me). The item I required, an Audio Technica cartridge) wasn't in stock, so Craig arranged delivery and advised it would take 3 to 4 days. It arrived the next day at my home address. I'm absolutely delighted. Thank you.

Helpful assistant talked me through the order process but I had problems with the automated payment system which caused the payment to be taken twice.
A subsequent phone call resolved the issue with a refund authorised.

Very helpful member of staff called Bowie
Easy to order and pay delivered on time
the next day
Very pleased with the product too
Would certainly recommend Richer Sounds

It was easy to order over the phone. Staff were very helpful and knowledgeable. The delivery was done in the agreed schedule

Pro

mpt service

Very polite , fast and professional service .

I had an excellent customer experience with John, who is the Edinburgh branch manager.It was immediately apparent, from a few minutes on the phone, that he was courteous knowledgeable, professional and enthusiastic. It’s no wonder that Richer Sounds has established and maintained the great reputation that it has, with people like this steering the ship. He sourced the TV that I wanted from Cardiff (I live in Stirling) and gave me a super deal including delivery. I was also given an insight into the Edinburgh store remodelling, which I look forward to seeing as it’s a few years since I last visited.
Thanks.

Can't fault Richer Sounds! Absolutely fantastic value and range of products. The compact record player (Philips The Stevie) I bought was delivered earlier than expected. I was kept up-to-date with order and delivery info, got £10 off for signing up, and the player itself is really high quality sound. It took five minutes to set up and can be used with vinyl and bluetooth. Richer Sounds has been a household name since my childhood and it still is 40 years later! Highly recommend.

Excellent Staff , Service & Support.
Thanks!

Excellent service from John at the Edinburgh branch.
Phono amp well packed and delivered on time

Great service from start to finish.

I haven't had a separates HiFi system in over twenty years but the team at Edinburgh Richer Sounds were really helpful in steering me to the right setup for home. I really appreciated that they were not pushing for a hard sell or trying to push me to spend more than my budget. I've got a system that I'm delighted with (that Argon TT4 turntable is *chefs kiss* !) and will serve me for many years to come.

Their customer service on the phone and in person was genuinely excellent and I'd be more than happy to shop with them again.

I was forwarded to the Edinburgh store from the central telesales number. I dealt with John the manager. He could not have been more helpful or professional. Product was then delivered on time. John helped me with a problem I thought I had with the purchase (I was the problem!,) Generally a very satisfactory experience. Thanks