Richer Sounds - Edinburgh Avis 

I found them helpful courteous and very knowledgeable. I unfortunately had to return my purchase and that was delt with empathy and understanding.
I would definitely shop there again and have no hesitation in recommending.
Thank you Craig for your help and understanding.

Very professional approach, the member of staff that assisted us (Mr Bowie) was very knowledgeable and guided us to a new TV which we are extremely happy with.

Sales staff very helpful and knowledgeable
First on phone then in shop.
Great value for money
Excellent communications

Making an expensive purchase you want to know you are getting the right items for your needs. I can’t fault what they suggested and more than happy with my set up.

A great service from the John the manager of the Edinburgh store.

Deliver date could have been sooner.
Delivery happened as it should have, delivered when they said it would and in good time

Staff and product

I had a couple of issues with delivery and damage after delivery eventually happened. Now this was Nothing to do with Richer Sounds but they couldn’t do enough at the Edinburgh branch to quickly sort out and remedy the situation. Can’t thank and recommend them enough.

Great service. Contacted the store to enquire about a Price Beat against a Pro-Ject Debut Carbon EVO and Bowie beat the best online price by £10 and sorted out delivery dates and payment. Many thanks.

I explained my needs and had a few options of what I thought I could purchase. Salesman had good knowledge of the tech and guided me towards the best option for my needs. I have no regrets on my purchase and as I have before, will always turn to Richer Sounds for my TV and music tech as they provide good advice and good tech at an unbeatable price.

Richer Sounds will always be my go-to for all things tv and sound. Great recommendation for a good quality tv, and a few days later a wonderful turntable. Easy to see and speak to in-store; they're all really knowledgeable but not in a way that is full of jargon and acronyms. A great purchasing experience..they make buying easy. Thanks Craig, John and Jamie, Edinburgh

Excellent customer service from all the staff in Edinburgh store. Gave me great info so it pointed me in the correct direction. Glad I went through to visit the store. Would definitely use again.

Although I had a long wait for an item I was always able to talk to someone without waiting in a long telephone queue. Everyone I spoke to were personable and willing to help quickly.
Jamie and his colleagues in the Edinburgh branch deserve a special mention as they are an outstanding example of what customer care should be, something that is sadly lacking in a lot of companies and the public sector in Broken Britain.
Thanks Jamie Thank you Richer Sounds

Great advice and service, even extra discount so better deal than others online. Good to support the High Street too.

The service by staff in Edinburgh was excellent and the system we purchased was well demonstrated.

Delivery of our purchased equipment was smooth and efficient.

I phoned the shop for advice during set up. The member of Staff I spoke to resolved my problem effectively.

5 star rating deserved. Contacted John at Edinburgh branch and he put together an amazing deal for an LG G5 - series tv and matching sound bar. Saved over £500 compared to what other high street retailers had on offer. Delivered quickly free of charge to. Can’t wait to get it on wall and see it and hear it in action. Thank you.

Harry, the sales assistant was most helpful, friendly and offered good advice and service. I previously purchased an Amp about 15 years ago and always remembered the staff were excellent and knowledgeable which caused me to have no hesitation in returning to enquire about purchasing a turntable to play some old and new records. Harry was able to identify a suitable turntable appropriate for my requirements and a lead to connect to my amp. Both items are good quality, look great in my living room and were exceptional value for money. Good job !!

Staff A1...left totally chuffed! Listening to my vinyl on my purchases...loving it! Tops!

DPD screwed up the delivery and I had to pay extra to get my goods within the stated delivery period. I’d be reluctant to shop at Richer Sounds again if they continue to use to DPD.