Richer Sounds - Hull Avis 

Friendly knowledgable staff, excellent warranty and quality products.

Bought an open box subwoofer with their six year warranty half price from £275 to £130 Sub stopped working took into store to be told it will be sent to manufacture who declared it couldn’t be repaired. That sub is now in a new version and costs £450. There solution was to give me a credit for £117 £130 minus £13 insurance cover and a £50 discount on a new sub meaning I had to pay £283 for the replacement. On calling customer services eventually they offered me a £30 refund or a credit note for £50.

I’ve been shopping at Richer Sounds since the eighties and now our relationship is over.

Please change your delivery provider or help them become at customer service as you are.

The following is my review of them,
I got an email informing me that my delivery would be the following day at 18.15 with an hour to respond to change it. I was 15 minutes into a two hour drive which is not a good way to respond to email ! When I rang the number they provided to change the delivery the message was that they closed 15 minutes before they sent the first message, so I couldn't have changed it any way. I then spent three separate attempts to call when they were open to find I was at best 39th in the queue. The queue seemed to go down when someone give up with frustration, including me. When i finally got through at the fourth attempt, when i was only 22nd in the queue i was told that I would be phoned within 24 to 48 hours and you've already guessed it 72 hours later i got the call.
The delivery crew were excellent.
Kaizen

I ordered the TV I wanted at a great price, there was good communication throughout the order & delivery process - the only thing that spoiled the experience was the delivery timescale - I ordered on Friday 19th June & expected delivery within 3 to 5 working days - however the tv was eventually delivered at 5.30 pm on Saturday 27th June (not the next day but over a week later).

The member of staff was knowledgeable and helpful. Friendly as well.

Store staff helpful and knowledgable. I always prefer to have face to face contact rather then online. Delivery was on time.

Price match reduction and customer service and excellent delivery

Excellent service. Very knowledgeable and patient with us. We went to Richer Sounds on a recommendation and will certainly shop there again.

Shout out to Chappers at the Hull store for his outstanding customer service!! Purchased a Technics 1210GR2 turntable with a Ortofon blue concord stylus at a great price with loads of quality help and advice. Perfect!!!👌😎

Superb from start to finish. Well done

Staff attentive to what we were looking for in a new sound system, knowledgeable but not blinding us with technology and adding personal experience and recommendations. We felt that what was being suggested was tailored to us. Plus added bonus of next day delivery.

Now set up and the best sound we've ever had.

Polite and knowledgeable staff,helped me to get the correct product for my needs .

Got in touch with Richer Sounds Operative by phone and purchased a television I,d been looking at for some time!The experience couldn’t have been better
Clear spoken informative pleasant and as an extra bonus received a£10 discount on top of a super low price for becoming a VIP memberTV was delivered on a day to my liking within three days,Thankyou

I was given plenty of advice and recommendation as to choosing a hifi seperates system. Discounts were good and overall price was excellent.Delivery was faster than expected and overall service was faultless would thoughly recommend the hull branch

The staff very helpful and pleasant answered all questions when asked and nothing seemed to be any trouble, also deli ery was excellent arrived when stated only problem was I couldn't understand the young gentleman that delivered it as his English wasn't very good but everything else was fine

My order was quickly dealt with and the item despatched promptly.

Finding the exact model of TV I wanted on the website was easy and all the info about that specific model was listed. Ordering was straightforward and next day delivery was excellent. The TV came from the Hull store as far as I know.

Efficient. Good value for money. Staff helpful.

The manager was really helpful about lots of issues to do with our enquiry, including the specification of various different TVs in relation to the costs, plus advice for where to site the TV and which bracket was required. The level of knowledge far exceeded that at Currys where we had previously been.