Richer Sounds - Milton Keynes Avis 

1 805
TrustScore 5 sur 5

4,9

556 Elder Gate, MK9 1LR Milton Keynes, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

The shopping experience with Richer Sounds is great because a) they have a wide range of equipment that I'm interested in at competitive prices b) orderi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(1 805)

24 861 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Easy from start to finish

Easy from start to finish
With price matching and 6 year warranty, no brainer👍🏼🍻

18 août 2026
Logo de Richer Sounds - Milton Keynes

Réponse de Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Great service

Great service, really knowledgeable without pushy selling tactics and some really great products at excellent prices.

15 août 2026
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Réponse de Richer Sounds - Milton Keynes

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Order, await delivery to your local shop, collect../

The shopping experience with Richer Sounds is great because a) they have a wide range of equipment that I'm interested in at competitive prices
b) ordering on the website is simple; if your local branch hasn't got the item in stock, you can have it delivered to your home address or pick it up from the shop when it comes in
c) the staff are friendly, knowledgable and efficient and they make the whole experience great.

4 août 2026
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Réponse de Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

The price and sound is absolutely…

The price and sound is absolutely amazing. Would definitely recommend

15 août 2026
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Réponse de Richer Sounds - Milton Keynes

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Friendly service when I collected

Friendly service when I collected. Helpful, happy for me to unbox and test equipment before leaving the store.

12 août 2026
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Réponse de Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Super service from Aiden

Super service from Aiden. Extremely knowledgeable and helpful. I would have no hesitation shopping here again.

11 août 2026
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Réponse de Richer Sounds - Milton Keynes

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

I managed to replace my old cd player…

I managed to replace my old cd player with a new one in a few minutes. Sounds good as well.
Parking around the store is tricky but I was able to park on the delivery bay, so no problem.

12 août 2026
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Réponse de Richer Sounds - Milton Keynes

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

My experience at Richer Sounds Milton…

My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m very happy with my Roksan Attessa CD Transport, after having it for a week it sounds amazing.

10 août 2026
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Réponse de Richer Sounds - Milton Keynes

Thank you for your 5 star review, it’s lovely to read your comments.

Noté 5 sur 5 étoiles

Exceptional price and service.

They were able to access a product I wanted even though it wasn’t part of their regular stock and it was supplied to me the following day at a price £150 cheaper than anywhere else I could purchase it locally. Was is there not to like ?? The staff were very helpful they called me when it was in.

10 août 2026
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Réponse de Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

Noté 2 sur 5 étoiles

The shop was great the delivery from…

The shop was great the delivery from dpd was poor tried to deliver and 7.35 am on monday without any txt or email warning
I registered on the app upgrade delivery to their so call vip service (£5) and ask for afternoon delivery that was confirmed by email and low and behold they delivered at 7.30 am again the email for delivery came 10 minutes before the arrived and it was by luck i hadnt gone for run that morning and was in

8 août 2026
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Réponse de Richer Sounds - Milton Keynes

Thank you for your review, although I was really sorry to read about the trials you had with DPD and offer my sincere apologies.

From initial investigation I can't see any of the usual notifications you should receive from them being sent, which we will of course take up with the courier urgently. It's also obviously frustrating that as you are clearly an early drop for this specific route, that this gives you less time to prepare than others, and we will also discuss with the courier what we can do to better help customers in your situation.

In the meantime, I will arrange for our customer service team to get in touch to check all is well with the products and resolve the matter to your satisfaction. senior member of the team will be in touch directly to discuss a suitable solution. Hopefully you can see from the 98% of positive reviews on Trustpilot that issues such as this are rare, but I'm sorry for what happened on this occasion.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Proactive and flexible service

I called about an item but it was out of stock in the warehouse so the manager asked to call me back once he’d had a look through local stock in the shop. I called in the next day to collect it but was there before official opening hours. The staff onsite helped me collect my item and be on my way without any fuss.

6 août 2026
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Réponse de Richer Sounds - Milton Keynes

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Milton Keynes Branch

I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next day (Saturday).
The staff were knowledgeable and friendly. Great service.

31 juillet 2026
Avis spontané
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Réponse de Richer Sounds - Milton Keynes

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

Excellent as usual

Super fast getting the product in next day for me to collect or the option of delivery. Took it out to my car. Always a good service, keep up the good work.

6 août 2026
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Réponse de Richer Sounds - Milton Keynes

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

Very helpful

5 août 2026
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Réponse de Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Problem with My Sony TV

Paddy, Tom and the whole team provided an excellent service in resolving my issues. Sadly, Sony did not provide the level of support I expected, but Richer Sounds went above and beyond to help resolve the matter. I’m extremely grateful for their professionalism, communication and commitment to getting things sorted.

4 août 2026
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Réponse de Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

We got great advice and price

We got great advice and price for the equipment we wanted.
There was a minor problem which was resolved very quickly

30 juillet 2026
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Réponse de Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Helpful advice

Helpful advice, decent delivery time.

2 août 2026
Logo de Richer Sounds - Milton Keynes

Réponse de Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Walked into your MK Branch on Saturday…

Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items the one i selected wasn't in stock in store but he let me have the display model at a discounted price. He went on to carefully check all the items were present. Super customer service, so refreshing to receive this, made my day. Thank you Adam

8 août 2026
Avis spontané
Logo de Richer Sounds - Milton Keynes

Réponse de Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Very good place to buy from 2nd tv and…

Very good place to buy from 2nd tv and surround ive purchased and always give best deals and awesome customer service, we had issues with tv damaged on delivery and Aiden sorted it in milton keynes in 24 hours, thank you

22 mai 2026
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Réponse de Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

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