Richer Sounds - Newcastle Avis 

Spoke to a member of staff at the local store after browsing some products on line. Received some great advice & ordered direct with the store, delivered 2 days later.

Great advice and customer service. Bought a Naim Muso Gen 2 from Newcastle - staff knowledgeable and helpful. Took time to set some different options up so I could hear them. Product quickley delivered but developed a fault, Richer Sounds sorted out a replacement quickley.

Very helpful over several days working out what the problem was with my Technics audio system. Also good advice which amp to buy. No hard sell techniques. Happy to answer various questions relating to equipment I already had. I was able to have a new amplifier purchased and integrated into my system over a 3 or 4 days having discussed and tested and diagnosed the problem.

Great service from these guys, super friendly and knowledgeable. Always eager to help.

Bought a freesat recorder from Richer Sounds Newcastle
They were friendly and helpful as on all previous visits. I was served by Colin who was excellent.

I knew what I wanted so it was quick and easy and the sales guy 'Harry ' was very helpful

Firstly,
I got confused about an item I purchased. I sent an email to Richer Sounds and I got a great response. I thought my item had been delivered to the wrong person but it turned out I had made a click and collect choice without realising. So, I went to Newcastle on the bus and all of the staff including what seamed like an area manger were so chatty and encouraging.
Thank you so much. And all of this only for £30 purchase. You are all wonderful
Stephen Wilson

I had some issues with my TV, but the customer service was excellent. After discussing the problem, they arranged for my TV to be replaced with a brand-new one. The replacement process was straightforward and handled quickly. I’m very happy with the service and the new TV. Great customer support and a positive experience overall from the staff at Newcastle.

Friendly staff member offered great advice. Bought TV at excellent price with a guarantee that couldn't be beaten.

Very quick delivery and good service. Notified as soon as item was ready to collect.

Great business to shop with. The sales staff & manager could not be more helpful and are very knowledgable when guiding me to the best product to purchase for my needs.

The two guys that delivered my purchase to me also need a mention as they were two gentlemen. Their attitude, care and professionalism showed through. An excellant representation for their company.

I'd ordered a Roberts radio online and asked for it to be delivered to a store as I didn't want it leaving on my step.

The notification came quickly and the product was in the store in a couple of days with no trouble at all. No problems whatsoever.

I had a television delivered and I realised I had ordered the wrong size when I rang Richer Sounds they could not have been more helpful I ordered a different television which was delivered promptly and the original was returned I am very happy with my purchase and would happily buy from Richer Sounds again .

Enjoy coming in to the shop and receiving great advice

Budget speaker stands ordered after seeing them in store. Clear and knowledgeable advice as ever from the Newcastle store.
Stands arrived within 2 days. Delighted again with my purchase from Richer Sounds

The chap (sorry I’m terrible with names) who helped me was great. He explained everything I needed to know. Gave me a couple of suggestions. Then helped me the day after when I called back to order something else.
Great store, friendly staff would recommend.

I've never had a bad experience with Richer Sounds, this was my first time visiting the Newcastle store and the team were just lovely - I'd only purchased a cheap pair of headphones, but the experience was welcoming, friendly and knowledgable. I will be back!

We were given helpful advice and bought a product which was what we wanted.

Excellent friendly and very knowledgeable service.
Very quick delivery.

Excellent service as always from the team