Without giving away too many details on the issue with my vehicle - Bought a vehicle 2 weeks ago Have been unable to drive the vehicle for 4 days The after sales team have not answered th... Voir plus
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Lisez les avis des autres
Collected my new geely today and absolutely love thank u too nikki and her team they are fantastic very quick service!
L'entreprise a répondu
Matt&Lloyd were very helpful, not pushy & left me to look over the car at my leisure. Then after, answering any questions I had. The hand over & paperwork was very quick & hassle free. Lloyd even... Voir plus
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We had a fantastic experience meeting Lloyd and Matthew Cull for a test drive of the Geely Starray. They were incredibly kind, friendly, and professional throughout. They took the time to explain the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Ravens Way, NN3 9UD, Northampton, England, Royaume-Uni
- 01604773516
4,2
Bien
64 avis
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Josh was very knowledgeable and helpful.
Josh was very knowledgeable and helpful.
9 septembre 2026
Avis spontané
Had a test drive in the Geely EX2 and…
Had a test drive in the Geely EX2 and it’s a great little car. Great service from Chris and Matt - will order soon. Thanks.
15 septembre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Aftersales not answering the phone
Without giving away too many details on the issue with my vehicle -
Bought a vehicle 2 weeks ago
Have been unable to drive the vehicle for 4 days
The after sales team have not answered the phone, replied to emails or called me back during these 4 days of requesting support/repairs/part replacements resulting in loss of earnings and being unable to work.
More information to follow once resolution eventually provided...
12 septembre 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Tim, We are truly sorry to hear about your recent experience and understand how frustrating this must be for you. Please accept our sincerest apologies for the inconvenience caused and the lack of communication. We appreciate your patience during this difficult time and regret any impact on your work and daily life. Your feedback is important to us, and we hope the matter is resolved swiftly to your satisfaction. Thank you for bringing this to our attention.
Collected my new geely today and…
Collected my new geely today and absolutely love thank u too nikki and her team they are fantastic very quick service!
11 septembre 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Thank you so much, Denis, for your kind words and fantastic review. We’re thrilled to hear that you absolutely love your new Geely and that Nikki and her team provided you with such quick and efficient service. It’s always our aim to ensure every customer has a smooth and enjoyable experience. Your support means a great deal to us, and we hope your new car brings you many happy journeys. Thanks once again for choosing Geely Northampton!
Just picked up a new geely great…
Just picked up a new geely great service from all the staff
11 septembre 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Bobby, Thank you ever so much for your kind words and for choosing Geely Northampton for your new vehicle. We’re delighted to hear that you received great service from our team. It’s always our aim to provide a welcoming and enjoyable experience for every customer. Your positive feedback truly honours all the staff here, and we hope you enjoy every mile with your new Geely. Should you need anything in the future, we’ll be more than happy to assist. Best wishes, The Geely Northampton Team
Just picked my new starray geely
Just picked my new starray geely, I love it thank u so much Josh and Nikki all the staff were amazing 👏
11 septembre 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Thank you ever so much for your wonderful review, Rachael! We’re absolutely delighted to hear how much you love your new Starray Geely. Josh, Nikki, and the entire team were thrilled to assist you and truly appreciate your kind words. It means a great deal to us that you found the experience enjoyable and our staff amazing. We hope your new car brings you many miles of pleasure and reliable journeys. Wishing you all the best on the road ahead!
Northampton branch
Northampton branch. Would never go back there. Questioned 3 times before I even got to reception. Made to feel very unwelcome by Daniel. Very pressured into buying when I just wanted options. ("Deals only on the table for 10 minutes") Will never buy bmw again now.
Brought a car from Nissan instead.
7 septembre 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Di, we are very sorry to hear about your experience at our Northampton branch. It is disappointing to learn you felt unwelcome and pressured when simply seeking information on options. Our aim is always to provide a courteous and relaxed environment for our customers. We apologise if this was not reflected during your visit. Your feedback is important to us, and we regret that your experience has affected your view of BMW. Thank you for sharing your thoughts.
Ignored by Sytner Select, Northampton, after selling a faulty unusable car.
I purchased a vehicle from Sytner Select, Northampton on 20th June, 2026, paying by bank transfer and part exchange. On the test drive, I noted the passenger seat was faulty, but the salesman assured me it would be repaired somewhere more local to me in Warwick. After finalising the deal, and leaving with my new (to me) car, we left, and on the way home my wife noticed the door speaker on the passenger side was not working. By the time we arrived home, it was too late to call, so I phoned the following day, and I was promised a call back, which I never received. After several calls, and no-one ever returning them, I wrote to their head of business and lodged a complaint. Again, nothing happened. After two weeks, the engine management light came on, and as Sytner were not communicating, I had no choice but to go to a local Mercedes dealership for a repair (£990) As this didn't sit well with me, I decided to call their head office and I spoke to a helpful lady who assured me, this matter would be dealt with. Sure enough, I received a call from the silent dealership and they arranged for my car to go to Mercedes Northampton to be repaired, and they also re-imbursed me for the £990. The repairs took 9 days and I was given a courtesy car (Electric) but only a granny lead, no type 2 lead, my request was refused. Around 3 weeks after getting the car back, a new fault occurred, rainwater was entering the cabin from above the driving position, making this car unusable. Because this is a failed repair under the Consumer Rights Act of 2015, I telephoned Sytner Head Office to exercise my final right to reject the car, following up with a hand written letter to the Head of Business at Northampton and sent via recorded delivery. I gave a reasonable 14 day deadline for a refund. Sytner has completely ignored my letter, and I am now stranded without transport, and I cannot afford to buy another vehicle until my money is refunded.. I am being met with total silence. I expect a senior customer relations manager from head office, to contact me immediately to process my refund.
4 septembre 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear David, We are truly sorry to hear about the difficulties you have experienced with your vehicle and the lack of communication from our team. We completely understand your frustration and sincerely apologise for the inconvenience caused. Your feedback is taken very seriously, and we appreciate you bringing these matters to our attention. Please be assured that your concerns are important to us, and we regret any distress this situation has caused you and your family. Kind regards, Geely Northampton
Réponse de Sytner Group - Geely Northampton
Thank you so much for your kind words, Dave. We’re thrilled to hear that Alex and Josh provided you with an excellent experience. It’s always our aim to ensure every customer feels valued and well looked after, so your recommendation truly means a lot to us. We appreciate you taking the time to share your thoughts and hope to assist you again in the future. Thanks once again for choosing Geely Northampton and for your wonderful feedback.
Thank you so much to Josh who is a…
Thank you so much to Josh who is a fantastic member of staff, he was so welcoming and patient.Josh was also very professional.
Josh fave us wonderful customer service and we will definitely go back to buy from them he had answers to all of our questions. Please ask for Josh if you are going to purchase a car because he is brilliant and an asset to Sytner.Altogether great experience from start to finish. Thank you so much Josh
31 juillet 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Mrs Patel, Thank you very much for your kind words. We are delighted to hear that Josh provided you with such a warm welcome and professional service throughout your visit. It is wonderful to know he was able to answer all your questions and make your experience enjoyable. Your recommendation means a great deal to us. We truly appreciate your support and look forward to welcoming you back to Geely Northampton in the future. Kind regards, The Geely Northampton Team
The customer service was great from all…
The customer service was great from all the staff members . Nikki was especially really good at tailoring to my needs and my requirements. She advised me on my options and she was lovely the whole time . Would definitely recommend coming her for any services for your car . They did a great job and I was happy with my MOT
17 juillet 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Thank you, Sumaiya, for taking the time to share your positive experience with us. We are delighted to hear that Nikki provided such attentive and personalised service, tailoring everything to your needs. It’s wonderful to know you felt well advised and that you were happy with your MOT and the overall workmanship. Your recommendation means a great deal to us. We look forward to welcoming you back for any future car services you may require. Thanks again for your kind words.
Fantastic
The staff are very helpful and knowledgeable. They really went out of their way to guarantee I was pleased
31 juillet 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Aidan, Thank you very much for your kind words and fantastic 5-star review. We are delighted to hear that our team were helpful and knowledgeable throughout your experience. It is always our aim to go out of our way to ensure each customer is completely satisfied, so it’s wonderful to know we succeeded in making your visit a positive one. Your feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you again in the future. Best wishes, The Geely Northampton Team
Outstanding service!The team helped us…
Outstanding service!The team helped us choose the right car for us, very helpful & polite team. Highly recommend
23 mai 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Nik, Thank you ever so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team were helpful and polite throughout your visit, and that you found the perfect car to suit your needs. Your recommendation means a great deal to us. It was a pleasure assisting you, and we hope you continue to enjoy your new vehicle for many years to come. Best wishes from all of us at Geely Northampton.
Excellent team!!
I found that the team were determined and hardworking they catered to my every need.
1 juillet 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Safa, Thank you ever so much for your kind words. We are delighted to hear that our team’s determination and hard work made a positive impression and that we were able to cater to your every need. It is always our aim to provide the highest level of service and ensure our customers feel valued throughout their experience. Your feedback truly means a great deal to us, and we look forward to welcoming you back to Geely Northampton in the future. Best wishes, The Geely Northampton Team
Réponse de Sytner Group - Geely Northampton
Dear Andrew, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that our customer service and friendly staff made a positive impression during your visit. It is always our aim to provide a welcoming and helpful environment for all our customers. Your feedback truly means a lot to us, and we look forward to welcoming you back to Geely Northampton in the future. Best wishes, The Geely Northampton Team
Great service
Great service! Would highly recommend. The team were helpful and friendly and made every effort to listen to our needs and went beyond to help support our needs ! We are very pleased with our choice.
24 juin 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Thank you very much for your kind words, Ru. We are delighted to hear that our team were helpful and friendly throughout your experience. It’s wonderful to know we were able to listen carefully to your needs and provide the support you required. Your recommendation means a great deal to us, and we are thrilled that you are pleased with your choice. We look forward to welcoming you back to Geely Northampton in the future. Thanks again for your lovely feedback.
Pick up Geely ex5
Came to pick up my Geely ex5 the car has a chip in the windshield since I’ve collected, contact them they said they will sort it but never heard from them back again, did a reservation of £99 on 30 July, today is 12 August and still no refund, the guy Josh who introduced the car, has blocked me and no way to call him, bad experience so far
30 juillet 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Thank you very much, Cosmin, for your kind words and positive feedback. We’re delighted to hear that the team provided clear explanations and maintained great communication throughout your experience. It’s wonderful to know you felt supported and comfortable during the process of collecting your Geely EX5. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new vehicle and look forward to welcoming you again in the future.
JLR Northampton
JLR Northampton.
Excellent while selling. A wall of legal deflection when it goes wrong.
The car has been off the road over three months in total. My heavily pregnant wife and our child were left stranded at the roadside during breakdowns….more than once. We do about 1,500 miles a year.
I asked to reject the car under the Consumer Rights Act. Flat refusal, delivered with a tone I can only call smug….including telling me I was welcome to try the Motor Ombudsman, but they’d probably side with the dealership.
No apology, no interest in putting it right at any stage and it was a different garage fixing the car, they’ve made no offer or attempt to help at all.
So the Ombudsman complaint is going in.
Lovely when selling, less so when actually faced with the quality of their products.
23 juillet 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Denholm, We are truly sorry to hear about your experience and the distress caused to your family. Unfortunately, you have posted this for the wrong site, this is Sytner Select Northampton, not JLR Northampton. I will pass on your concerns and feedback to the JLR site. In the meantime, I would appreciate it if you could remove your 1* review from our platform please. Kind Regards, Pritam Patel - Head of Business
Ellie on parts was amazing she heped me…
Ellie on parts was amazing she heped me resolve my issue absolute star
24 juillet 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Thank you so much for your kind words. We are delighted to hear that Ellie was able to assist you so effectively and resolve your issue. It’s always wonderful to know our team members are making a positive difference and providing excellent service. Your feedback truly means a lot to us and encourages us to continue delivering the highest standards. We appreciate you taking the time to share your experience and hope to assist you again in the future. Thank you once again for your lovely review.
Thank you to the staff who welcomed us…
Thank you to the staff who welcomed us on the way into the car park and were professional from start to finish in selling us a new car. They listened to what we were looking for and came up with a great, affordable finance package so a big thankyou to Amy and Matthew.
12 juillet 2026
Avis spontané
Réponse de Sytner Group - Geely Northampton
Dear Daniel, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Amy and Matthew provided you with professional and attentive service throughout your visit. It’s wonderful to know they were able to find a finance package that suited your needs. Your feedback is greatly appreciated, and we hope you enjoy your new car. Please do not hesitate to get in touch if you require any further assistance in the future. Best wishes, Geely Northampton Team
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