Sytner Group - Geely Nottingham Avis 

Sytner Select Nottingham
Very happy with the pre-sales process from Jack G. As a remote buyer, we needed a lot of reassurance and information, which Jack provided very efficiently.
Pick-up was a breeze - almost. We had trouble taxing the car as our address didn't appear on the DVLA data base. But, Jack saved the day by driving us to find an open Post Office (not easy on a Bank Holiday Monday) so we could do it in person. This took over an hour of his time - apologies to his boss!
We are very happy with our new Honda and wouldn't hesitate to recommend Sytner Select.

I was told I had a test drive appointment at 1pm at the Northampton branch of stynergroup. I called to say I was running late by 30 mins as I had a 2 hour drive. It was confirmed to me that it was ok and I had a new appointment moved to 1:30pm. After my two hour drive i was told to contact a particular sales person on arrival, I did and he asked me to take a seat. Looking around it seemed quite chaotic there, with work men everywhere and no real place for customers relax or get s coffee. Five minutes later he came back and said, I am really sorry, but 20 minutes ago someone made a payment to reserve the car. He also said i don't see a payment for a reservation in your name, to which I replied there was no mention of a reservation payment, either when I booked on line or when I spoke to someone saying I would be delayed.
He apologised and he spoke to a senior salesman, they said there is nothing they can do as the person who made reservation was on their way.
The salesman then suggested could I wait until they completed their test drive and if the person didn't want the car i could buy it. I won't write what I was thinking!@!!! What absolutely shambolic way to run a business, the only thing missing from that establishment was swing doors and and a saloon bar. The salesman only been there two months so not his fault, but as a business they need to focus on quality not quantity.
I saw the car with the salesman and it was filthy, the battery light was on even though he claimed he had taken it out to fill up with petrol. I think i dodge a bullet in dodge city
Ye bloody ha

I’ve had zero customer service from them beyond taking my cash and handing me the car. I live over 100 miles from the Nottingham branch, and it shows in how they’ve treated me.

On my first visit, I asked for a price reduction to take the car as is, so I wouldn’t have to make a second trip. They refused, promised to repair the bodywork properly, and agreed to cover my return train fare. When I came back, they’d simply T cut a few patches and left the stone chips and scratches they’d promised to fix.

Now they’re refusing to reimburse the train tickets. It’s been more than four weeks of chasing, resending ID, and being told “it’s on the way.” They either don’t care or think they can ignore me because they already have my cash and I live too far away to show up in person. And all this over £44. It’s not the money—it’s the principle.

They also never gave me the logbook (green slip) and keep fobbing me off with “six weeks in the post.”

At this point, I’m just hoping the car doesn’t develop a fault, because dealing with them again would be a nightmare. I wouldn’t trust a single thing the Nottingham branch says.

I had my car damaged whilst it was parked and to add insult to injury I hit a pot hole and got a puncture driving home. A classic double whammy if ever there was one.
A visit to Sytner Nottingham today has made me feel loads better. The body shop and tyre department were brilliant and the estimates were less than expected. Everyone was polite and respectful and I left there with a smile on my face. Very well done all and thank you

I recently visited here and had an amazing experience , I was interested in a vehicle I had seen online , I booked in to see the car and on the day was dealt with by Jess Grice, she was a great person and me and my wife were at ease the moment we met her , nothing was too much trouble and she already had the car inside for us to view , no rushing no pushy sales techniques it was so relaxed and at our own pace. We decided to test drive which Jess organised and came with us, she answered every question we had and gave us the full run down on the vehicle.
We didn’t end up purchasing after reserving the car but the service we received was brilliant and we thank her for that. My reservation money was returned promptly and I would return in an instance if in need of a vehicle again.