Your Move Avis 

The only two stars for this review are for the sales team (full marks for them). Although two sales fell through (me the buyer), this was through no fault of Your Move & I feel confident that it all would have proceeded nicely.

The renting side (me as a landlord) gets zero stars. They wouldn't reply to emails, & I would have to chase several times to get a response to basic queries. One of my tenants Right to Rent expired (with nobody in Your Move noticing), inspections were done late, & since moving to a new agent I have seen emails from my tenant to Your Moves of repair requests which Your Move ignored.

I feel it should also be noted that Your Move, while having similar fee's to the industry norm, charges a works fee, in addition to the monthly management fee's. Whilst this is stated in their T&Cs, this makes them move expensive to other companies in the area, for a substantially worse service.

A professional friendly team are progressing the sale of my property.
I strongly believe the Dumfries team 👍👍👍

Joe was extremely good at explaining things us took very good photos of our house and sold within 48 hours

From Hannah’s research at the point of valuation through to marketing photographs and property details, and especially the close contact with Allyson, not only with ourselves but also our potential buyers, this has helped make the selling experience for us quick, efficient and hassle free.

We had a great experience selling our property through Your Move. The team were professional, friendly and kept us informed throughout the process. Thanks to Abi,Katie,and Lewis. They were always quick to respond to our questions and worked hard to keep everything moving. We really appreciated their support and would happily recommend them to anyone looking to sell their home.

I am extremely happy with Michael White, the real-estate broker that showed me properties of interest and did his magic in negotiating my offer. This was excellent professional work and good understanding of my situation with exceptional communication skills.
Big THANK YOU Michael.

Very efficient and friendly members of the team.

Sam at Your Move in Margate has been excellent and reassuring presence as we progressed through selling my late mother’s home from a distance away. Sam communicated well and provided support around things that I was unable to do due to the distance. Many thanks.

– Total Unprofessionalism and Substandard Quality

​Save yourself the time and money—do not engage with Your Move Chris Stonock (West Denton branch).

​The level of service here is shockingly poor. After providing exact, detailed instructions on four separate occasions, the work sent through email was utterly substandard and reflected a complete lack of basic professional competence. Requests for a simple quality review were ignored every single time.

​The branch environment itself is completely chaotic, disciplined-free, and unprofessional. Staff appear indifferent to client requirements and seem far more interested in personal group chats and distractions than delivering acceptable work.

​If you are looking for an agency that follows basic client instructions, maintains professional standards, or respects your time, look elsewhere. This branch is unfit for purpose and I strongly advise potential customers to take their business to a reputable firm.

Arranged viewing very promptly, pleasant company to deal with. Very vigorous with due diligence once offered was submitted. Communication good.

I recently bought a house, your move Margate office - Sam, dealt with the whole process very professionally.
They were also very accommodating when i needed additional visits to the property.
I also listed the sale of my property with them.
Thank you guys.
Emily

Team very efficient, knowledgeable and friendly. Would definitely recommend Your Move and a thank you from us to Toby, who helped us throughout the process.

Natalie was most helpful in achieving a specific time we needed for viewing as we were driving up a long way. And she was particularly helpful and prompt in responding to any queries or changes to our viewing programme. And her after service care was excellent. Much appreciated.

The team worked seamlessly and while we were dependent on tenant acknowledgements for viewing all went well and we were well looked after.

After submitting our offer, the team and Lewis and Jemma in particular have been attentive and responsive throughout.

Chantelle Lloyd at the Sedgley branch went above and beyond. She was very friendly and efficient and enabled the sale to go through y keeping all parties prorate. We are very impressed.

Antonia and Elina from the sales department in Montrose helped me with the efficient sale of my property in a time where I needed it gone quickly.

I can’t thank them enough for their support and communication throughout, will definitely be using again for future buying / selling.

Glenn and Ellie in Edinburgh provided a friendly, professional and efficient service, providing updates on process, viewings and offers on a regular basis.
Received offer of 10k above home valuation report within 1 week of going on the market in June.
Sale has completed today.
Great job!

Although the sale is still ongoing, we are delighted with how things have been dealt with so far. The communication has been excellent and everyone is very professional.

After spending some time viewing properties I met Sam who showed her passion and experience for the area and was a delight to talk to. Upon offering she kept things moving smoothly and communicated clearly and quickly every step of the way right up to completion. Thank you for making a notoriously stressful process so much easier for a first time buyer!

Very friendly staff at Washington office who kept us informed of the process. Our house sold on first day that it was shown on Facebook, couldn't ask for more.