Lubomir Gavrilov
we had to go to the police
Dear Tim Wells,
You seem not tho understand the situation. Keeping the money of M*** is a theft. I consider your letter as a threat, which is much worst, and we shall report your agency to the police again.
We shall contact also Spotahome and a journalist of Guardian, which seems to be interested in your case. Because of GalleriaLettings M**** has to work every Sunday after school to recover the money lost. He is a student. You must be ashamed of your behavior.
Just to recall: we agreed with Angelos Sarra to receive back the TOTAL of the sum of 1346 pounds (copy of his email bellow).
sincerely yours
lg
father of M
Le 23/09/2019 à 09:32, galleria lettings) a écrit :
> Hi L***
>
> Mr M*** has sent us an email which he has apparently reported our agency for criminal activity of 1645 pounds
>
> As you are aware reporting false statements has major consequences which we have now notified our solicitor and seeking damages and cost for appointing our solicitor.
>
> Mr ***is fully aware he has received his full deposit back and also stayed 2 weeks in the apartment. The amount of 1645 is obviously an attempt to smear our company and this is considered as lying in a UK court
>
> Our solicitor will be contacting Mr ***shortly.
>
> Regards
>
> Tim Wells
>
> On Fri, 20 Sep 2019 at 18:01, L*** wrote:
>
> on the attention of Angelos Sarras
>
> Galleria Lettings
>
> 20th September
>
>
> Dear Sir, I am the father of M*** to whom you rent a room at the beginning of Sptember, cancelled 15th September.
>
> He is in a rather delicate situation actually, because he needs to pay a rent for further two weeks in London. He counted to receive back, as you agreed, 1346 pounds on 15th of September.
>
> He tells me that only 895 pounds arrived on his account. Could you please send him the remaining 351 pounds ?
>
> Thank you for your understanding,
>
> sincerely yours
>
> L***
>
>
>
>
>
>>
>> On 6 Sep 2019, at 8:49 PM, gallerialettings wrote:
>>
>> Hello M***
>>
>> The police in the UK do not deal with complaints about tenancies. In any case i am writing to you to find a solution with your booking.
>>
>> Over the last 2 weeks there have been some bookings via Spotahome which were taken from us in error as our calendar was mistakenly left open. Spotahome did their job to honour your booking and pass you on to us to continue your tenancy.
>> The reason why i am saying that there are were some errors in our calendar is because some of the properties we have have leases that expire in September. One of these is 64 Gloucester Street. We renew leases on an annual basis but this property is not being renewed.
>>
>> Therefore although you were able to move into the property at the time of your booking, the property is being returned to the Superior Landlord on the 16th of September in the morning and as such we have already notified the tenants who were there before you moved in that the property is being sold. This was a genuine mistake on our part ( leaving our calendar open on Spotahome's platform) and not a malicious effort to deceive you as you might have assumed. If we were planning to deceive you then we would not have mentioned anything to the other tenants either and would have discontinued our communication with you and the others. On the contrary we are not doing this and instead we are willing to find a solution.
>>
>> We have two options available to you
>> 1. We can offer you a room in a 4 bedroom apartment we have in Strutton ground SW1 which is 10 minutes walk from where you are now and just 2 minutes away from St James Park Station. The room will become available on 13th of September, it is on the top floor of the apartment ( not in a basement flat where you are now) and it is more desirable and expensive. The apartment has a living room, balcony, 2 bathrooms and brand new kitchen. Obviously given the circumstances we will offer it to you on the same terms you have booked the room in Gloucester street and for the same price. You can move in that room on the 13th, 14th, 15th or 16th of the month. The room comes with 2 double wardrobes, double bed and 2 large windows. I can assure you it is an upgrade compared to the room you have now.
>>
>> 2. You can stay in the room in Gloucester street until Sunday 15th of September and then use Spotahome to source a new room for yourself. We will refund you your deposit and your rent paid minus the rent from 3-15 September. This means that on the 15th we will send you 1346 to your chosen account and you can move out of the apartment.
>>
>> Either option is acceptable for us and as a gesture of good will we are happy to pay for a taxi to take your items to the apartment in Strutton ground if you choose the first option to make your move easier and less stressful. Also we will waive any utility usage for the apartment in Gloucester street given the short time of your stay and we will cover this.
>>
>> I understand that this is not an ideal scenario and a stressful situation but it was caused by an error on our side leaving our calendar open to bookings.
>>
>> I hope this sheds some light into the situation and i am happy to call you on Monday morning to discuss this further if you wish. I copy Spotahome in this email for total transparency.
>>
>> I wish you a nice evening and i look forward to hearing from you
>> Angelos Sarras
>>
problème avec Galleria Lettings à Londres
Bonjour, J'ai utilisé Spotahome pour trouver une chambre pendant quatre mois à Londres, j'ai fais un peu trop confiance et j'ai payé à l'agence Galleria Lettings presque 2000 euros à l'avance. Quelle bêtise! Galleria Lettings sont des vrais voleurs. Ils ont dit à mon fils que la maison est vendu, et ils vont nous rendre l'argent, chose qu'ils n'ont pas fait. On a du porter plainte à la police, après quoi nous avons reçu des menaces de la part des gérants de Galleria Lettings. Sans croire trop j'ai fais intervenir Spotahome qui ont été assez efficaces. Cela a duré un mois, mais j'ai finalement reçu mon argent. Quelle galère ! Merci Spotahome pour la coopération, mais il faut faire vraiment attention avec les propriétaires, une fois mis en relation. La somme payé à Spotahome sera rendue vite au cas de problème, mais pas le reste !!!
Merci beaucoup pour votre commentaire.
Nous apprécions votre confiance et votre prochaine expérience sera bien meilleure.
Nous vous souhaitons le meilleur,
L'équipe Spotahome