10-Day Lashes Avis 460

Did not work. Lasted one day. Any watery eyes, shower, etc immediately made them fall off. I tried 3 times.

I'm only giving two stars because customer service actually got back to me although the resolution was unsatisfactory.
I first got a completely useless glue which I should have known better as it seems this is a very common problem. I decided I didn't want to use a company who has this many issues with quality control. However, customer service said I could only get a replacement.
With the new glue the "10 day lashes" which are supposed to be water resistant fell right off on day 1 after my eyes watered a little. I have used another company for 3 years who doesn't claim to be water resistant and theirs are MUCH more water resistant than these. The other company actually lasts about 10 days. These lasted one. They are also bulky and not as customizable but I kind of knew that getting into it. Almost $100 later and I'm stuck with lashes I don't want. I guess that's what I get for cheating on usual brand.

FYI Good luck getting refund. I requested a refund before my order was shipped since it was taking so long. And instead for them to get money they decided to ship the lashes later and never respond to me. They decided to respond once I submitted this rating. I apologize, but this is really bad customer service.

TERRIBLE TERRIBLE COMPANY ORDER NUMBER 15347876

I ordered these lashes July 23 in hopes to use for a wedding and vacation. I reached out middle of august to see when I would received the lashes. I was told by August 27 since they are shipped by availability. When I didn't received by the first week of September I reached out for a refund, since they are no longer needed. Never received a response. Now today 09/23/2021 I just received a notification that they were delivered. I followed up with the same email that I sent over to them and they stated no refunds. ARE YOU KIDDING ME!? Make sure you read the shipping policy then add another month and half.

Since you guys want to sugar coat and state that I never responded. Here is the entire email chain that I was sent. I literally requested a refund before my items were shipped. Now your telling me that I will only get $4.95 back. Also, I have to go out of my way and take time out of my day to send something back that I ORIGINALLY REQUESTED A REFUND FOR BEFORE IT WAS SHIPPED!
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On Mon, Aug 30, 2021, at 05:10 PM, Tanecha wrote:
Message: Hello I was told I was going to get my lashes by 08/27 I haven't yet, or have they at least shipped on the 27th? I don't see a tracking number

On Mon, Aug 30, 2021, at 05:15 PM, Tanec tanecha wrote:

To Whom this may concern,
Please cancel this order. It has been since 07/23/2021 since I placed the order. I ordered these for two vacations that I had back to back but I never received my order. At this point, this isn't worth it. This is in your policy and this is way over the time limit. I never got a courtesy email or anything about being on backorder. I would like a full refund.
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Hi Tanecha,

I hope you're doing well.

Thank you for bringing this to our attention. Let me check this with our order processing team. We will get back to you as soon as we got an update.

Thank you for your patience and understanding.

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I NEVER GOT A RESPONSE BACK FYI.
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On Thu, Sep 23, 2021, at 05:54 PM, Tanecha tanecha wrote:
Hello-

I am really confused. I asked for a refund. I just received a notification that this was delivered. Why when I ask for a refund you finally decided to ship the product, but when I inquired before you stated August 27. This is no longer needed. I requested a Refund!

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On Thu, Sep 23, 2021, at 05:56 PM, 10 Day Lashes Support wrote:
Hello Tanecha,

There are no refunds on hand made products after 24 hours, but what you can do is refuse the product and we will refund minus the $4.95 shipping.

Regards,

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On Mon, Sep 27, 2021 at 10:55 10 Day Lashes Support wrote:

Hi Tanecha,

I hope you're doing well.

We sincerely apologize for the inconvenience and for the frustration. This is not the type of experience that we wanted you to have with us. We can send you a return shipping label to process your request.

Please be reminded with our refund policy guidelines.
-Products must be returned in their original condition with all items including the original packaging to qualify for a refund
-Shipping charges are non-refundable
* Customers can request an exchange or return within 15 days from the date of delivery.

For more details, you may check it here:

Looking forward to your reply.

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10:58 AM (8 minutes ago)
to 10

Why would I send the merchandise back now. You told me that I would only get $4.00 back. I originally asked for a refund before you send out my package!!
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Update 2 response.

Yes I know it has delivered that’s why I wrote this review. If you read what I said . Since it took basically two months to deliver. After the first month of waiting I requested a refund. Email is above. I got no response back . Month 2 I see a package at my door and it’s the lashes!!!

That’s when I emailed again regarding my concern of not getting a full refund when I originally requested a month before and before they were shipped. They were not longer needed and I was forced to just go to the local store. Why would I want them when I request a refund. I’m upset because you DELIBERATELY ignored my refund request and still decided to mail out my order.

Honestly I was chatting with someone that told me the product that I LOVE was discontinued and to me it just felt so bazar that I felt like I needed to speak to someone else about it.I waited until the next day because the live chat makes you talk to the same person in that same day.So I waited the next day and I spoke to a sweetheart name ‘Jocelyn’. I asked for the product that I LOVE and she told me it wasn’t on the site but that they did have some in stalk SHE MADE MY WHOLE MONTH!! Here I thought I was all out of luck. I feel like Jocelyn definitely went above and beyond to make sure I was happy and honestly that is so rare now a days. Like you don’t understand how much these specific eyelashes make me feel. I told her that I spoke to someone else that told me they were GONE GONE DISCONTINUED and basically “too bad so sad for me.” Jocelyn Really put a smile on my face.Excellent customer service!

Even though my order went on backorder, the customer service totally made up for it. They have been excellent, and totally redeemed themselves and made my entire experience overall well worth the money and the wait!

Good product great customer service kinda hard to put on

woow amazing product. Eyelashes are a great contributor to a woman's beauty.
But for me, I couldn't solve my eyelash problems until I knew these lashes.I really liked the look and quality of this lashes High-end salon eyelash extensions without spending too much time and effort.

Like professional salon extensions, these lashes are waterproof, sleep-resistant and last for 10+ days. However, unlike salon lashes, the patent-pending unique design allows these lashes to be easily applied at home in a matter of minutes.

My first order was lost in shipping. When I contacted customer service they were already on top of the issue and kept in contact with me the entire time. Since I never received the first shipment they offered to send me another order for free. They responded quickly and professionally through our email communication. Not only is the customer service awesome but the products are awesome too. Definitely recommend 10 day lashes to anyone!

Fantastic, above-and-beyond service!

My lashes only lasted a short time of two days and there’s no refund policy if the product doesn’t work for you. They offer a discount for a consultation, replacement of lashes and more training. Completely dissatisfied. Idk about the 30 day guarantee seems like they covered everything but what’s cover under the money back guarantee.

It's been a month and I still haven't received my product.. I heard a response from the company very quickly about this, but it's unacceptable. Will not be a returning customer no matter how much I like the product if I actually get it...

I’m a licensed cosmetologist and have been doing lashes forever. I love these because they are for more sensitive eyes and cruelty free.
I will say the glue was definitely sensitive eye friendly though . It didn’t bother me at all and most lash glues do.

Love my lashes and customer service has been amazing ! I'm hooked!

I liked many more eyelashes, the material, the texture and the glue are excellent, it adapted to any type of eyes and they are easy to glue. I really loved them!

I love these lashes beautiful good quality and I can get 7-8 days which is great for me. I’d like to see the quality of the glue get better it lumps up quick even with the cap on tight.

Customer service has exceeded my expectations now!
I feel more confident about this product.
Improved glue and lashes I received.

First of all I had so many issues with receiving my lash glue by mail. The customer representative helped me by sending me the empty bottles and stolen package at one point. They shipped it very quickly. So I was finally able to apply my lashes. I am super happy. I have wore them actually for more than 2 weeks. I am a big fan. I’m currently giving my lashes a rest since my lashes are super thin. I feel like I need for my lashes to become stronger thicker to hold the false lash. Overall super satisfied with the products I purchased from the site.

The product was as described and easy to use for a beginner. Totally happy with my purchase.

I love eyelashes, they're definitely super comfortable and beautiful, I'd recommend a 100
% from the material to what they look like.
your deal was also very satisfactory, they are very attentive